Chapters Health

Director of Support Services

US-FL-Temple Terrace
Job ID
4400 Facilities
Full Time Regular



Responsible for managing all aspects of all Company physical plants including buildings, grounds, furnishings, and office equipment.  Coordinate the construction of new facilities.



  • Bachelors Degree is preferable but may be substituted by significant work experience.
  • Five or more years of facilities management and supervisory experience preferred.
  • Demonstrated in depth knowledge of the various components and responsibilities of physically operating office buildings and grounds in multiple locations.
  • Knowledge of local, state, and federal building codes.
  • Construction project management experience preferred.
  • Working knowledge of software programs including spreadsheets and MS Office.
  • Valid drivers' license and automobile insurance.
  • Ability to travel to off-site locations.
  • Ability to work independently and exercise sound judgment.
  • Possess well-developed interpersonal skills and professional attitude.
  • Possess good analytical skills.
  • Demonstrated knowledge of Joint Commission EOC standards and AHCA life safety standards



  • Satisfactorily complete competency requirements for this position.


Responsibilities of all employees:

  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
  • Comply with Company policies, procedures and standard practices.
  • Observe the Company's health, safety and security practices.
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
  • Use resources in a fiscally responsible manner.
  • Promote the Company through participation in community and professional organizations.
  • Participate proactively in improving performance at the organizational, departmental and individual levels.
  • Improve own professional knowledge and skill level.
  • Advance electronic media skills.
  • Support Company research and educational activities.
  • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.


Leadership Success Factors:

  • Express thoughts and ideas clearly.  Adapt communication style to fit audience.
  • Originate action to achieve goals.
  • Management Identification. Identify with and accept the problems and responsibilities of management.
  • Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
  • Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources.  Monitor results.
  • Use appropriate interpersonal styles and methods in guiding others.
  • Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
  • Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.


Job Responsibilities:

  • Overall planning, direction, and coordination of facility operations
  • Direct construction of new facilities. Works directly with contractors and architects.  Serves as owner’s representative.
  • Responsible for hiring, evaluating, coaching, counseling and developing Maintenance staff.
  • Develop and implement facilities “on-call” system, utilizing maintenance staff.
  • Oversee and authorize all interior office designs.
  • Develop and implement space allocation plan for all facilities.
  • Develop timely plans for selection and purchase of new and replacement office furniture, carpeting, wall coverings, etc., assuring cost effective selection and acquisition of reliable, functional office furnishings.
  • Develop timely plans for selection and purchase of new and replacement office equipment, assuring cost effective selection and acquisition of reliable office equipment.
  • Approve security plans and the purchase and placement of security systems and equipment.
  • Develop and oversee planned maintenance program for all facilities components including building structures, grounds, furnishings, office equipment, electrical, plumbing, and security.
  • Negotiate and manage all vendor relationships related to facilities.
  • Responsible for organizing, developing and maintaining facility disaster plan, assigning staff responsibilities, and responsible for disaster preparedness of the buildings and grounds.
  • Participate in safety and security related committees, teams, and decisions. Attend Emergency Operations Center meetings on a routine basis.
  • Evaluates and negotiates contracts related to maintenance and building functions.
  • Manages leasing agreements for Company facilities.
  • Develops and controls the annual budget for Facilities.
  • Develop and maintain a facility master plan for corporate and all affiliates.
  • Act as a liaison to DME program for Vice President
  • Performs other duties as required by the VP, Support Services and Business Development


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