Chapters Health

RN Care Coordinator-East Hernando

Job ID
8205 HPH East Hernando
Full Time Regular



The RN Care Coordinator (RNCC) is responsible for coordinating the patient's care and ensuring continuous assessment of the patient's and family's needs and implementation of the interdisciplinary Plan of Care. S/he directs and supervises the care provided by LPN and hospice aide and oversees the care provided by other disciplines.

 In addition to RN Care Coordinator responsibilities, the RN Care Coordinator Preceptor plans, coordinates and carries out educational opportunities for Company team nurses. S/he orients the team nurses to their role within the interdisciplinary team; evaluates job performance using competency checklist to insure each new nurse has successfully acquired knowledge and skills essential to providing patient care.



  • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit
  • Bachelor's degree in Nursing preferred
  • Minimum three (3) years' experience in the role of RN, Care Coordinator with a minimum tenure at a Chapters' affiliate of 1 year
  • Certification from HPNA obtained within 1 year of taking the position
  • Valid driver's license and automobile insurance per Company policy
  • Reliable transportation to meet visit schedule
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system required
  • Ability to use equipment with visual and auditory mechanisms
  • Ability to effectively communicate in English
  • Flexible schedule to meet the needs of hospice patients
  • Ability to physically access any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) in any area Company serves
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation
  • Must remain in good standing from a performance perspective in providing nursing services to patients
  • Competencies: 
  • Satisfactorily complete competency requirements for this position.
  • Responsibilities of all employees:


    • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
    • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Comply with Company policies, procedures and standard practices.
    • Observe the Company's health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
    • Use resources in a fiscally responsible manner.
    • Promote the Company through participation in community and professional organizations.
    • Participate proactively in improving performance at the organizational, departmental and individual levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
    • Support Company research and educational activities.
    • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
  • Job Responsibilities:


  • Assess patient/family and identify ongoing needs and necessary nursing interventions, including change in level of care.
  • Coordinate patient care, including assessing psychosocial, spiritual care, and volunteer needs, and make appropriate referrals, as needed.
  • Continually assess patient's eligibility for hospice care and facilitate medical review, as needed.
  • Provide and manage direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
  • Coordinate the Plan of Care, ensuring that an individualized Plan of Care is developed that accurately reflects the patient's evolving needs.
  • Demonstrate clinical skills regarding: case management, application of Company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
  • Facilitate coordination of care and documentation for change in level of care, team transfer and hospice discharge.
  • Consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
  • Take verbal orders from physicians, ARNPs and physician's assistants as outlined in the policy.
  • Educate patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices.
  • Report changes in the patient's condition to appropriate members of the IDG or other health professionals.
  • Attend patient deaths and prepare body for transport
  • Oversee disposal of medications as outlined in the policy.
  • Provide appropriate bereavement interventions to the family and caregiver in conjunction with social services and bereavement staff.
  • Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision when needed; perform within the guidelines established by the Florida Nurse Practice Act.
  • Administrative


  • Document assessment, plan, intervention and evaluation on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
  • Document patient condition and decline to support hospice and level of care appropriateness.
  • Request medical records from physicians, hospitals, laboratories and other outside sources for use to determine patient's eligibility for hospice.
  • Review documentation of own care team and audit medical records to ensure compliance with standards and quality of care.
  • Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
  • Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
  • Facilitate care team meeting by incorporating input of LPN and hospice aide to establish, evaluate, and revise patients' Plan of Care and prepare for interdisciplinary group meeting.
  • Direct and supervise patient care provided by other nursing team members.
  • Mentor LPN and hospice aide through demonstration of skills, providing feedback on job performance and coordinating activities to enhance job performance.
  • Apprise Clinical Manager of changes in patient's condition, care needs and concerns of patient, family and other health care providers.
  • Participate in orienting new staff, students, volunteers and board members.
  • Participate on committees and projects, as assigned.
  • Act as a resource to peers, students, orientees and other staff members.
  • Participate in activities and professional development that enhance hospice nursing skills.
  • Participate in the broad education process of the Company, both to the medical and lay communities.
  • Exemplify behaviors supportive of internal mission statement.Professional Development


      • Pursue own professional growth through educational offerings internally and externally.
      • Establish professional goals for self and continually evaluate self in the attainment of these goals.Financial

  • Utilize supplies, equipment, medications, laboratory, and patient therapies within the Company philosophy.
  • Employ palliative and home care management modalities in care of the patient prior to hospitalization.
  • Demonstrate knowledge of payment structures and paperwork necessary to change financial classes.
  • Collaborate with Clinical Manager about clinical authorizations.Other


  • Participate in interviewing and selection process of new hires.
  • Provide input to Clinical Manager for LPN and hospice aide job performance.
  • Perform other duties as assigned.
  • Additional RN Care Coordinator Preceptor
  • Responsibilities:


  • Complete Preceptor Training Program and associated update classes.
  • Assist the new RNs in identifying personal learning styles and needs.
  • Plan for and provide relevant learning experiences that mirror standards of care and Company's core values.
  • Promote development of critical thinking and clinical judgement using appropriate adult learning styles.
  • Demonstrate safe patient care adhering to Company's policies and procedures.
  • Orient RNCC to role and performance expectations in hospice setting.
  • Validate competency of RNCC in performance and documentation of care.
  • Provide constructive feedback that recognizes limitations and plans for opportunities to improve.
  • Encourage communication with RNCC, Clinical Manager, team and Clinical Education Specialist.
  • Introduce RNCC to team and work environment.
  • Submit timely documentation, as needed, during preceptor experience, to Clinical Manager and Training and Development Department.
  • Contribute information to clinical leadership and Training and Development regarding preceptor process.



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