Chapters Health

Regional Director

US-FL-Sun City Center
Job ID
5000 LPH Programs and Services
Full Time Regular



Responsible for all patient care and oversight of community programs related to the interdisciplinary groups in the region. Responsible for ensuring the professional practice and development of all disciplines in area of oversight in collaboration with Corporate management.  Ensures education, staff development, competencies, performance improvement, compliance standards, policies & procedures, orientation and health and safety activities are in place for region of oversight in the program.  Leads staff in planning, developing and implementing the region's short and long term plans to support the Company's strategic goals.  Assures optimum utilization of resources and has ultimate budget responsibility and accountability for direct patient care provided by the patient care teams within assigned region.  


  • Current Florida RN license
  • Bachelor's degree required with Master's degree in nursing, pharmacy, business administration, or health care administration strongly preferred
  • Five (5) years of progressive management experience in a healthcare setting with supervisory, fiscal and operations responsibilities
  • Two (2) years' hospice or home health experience preferred
  • Expertise in regulation interpretation and process
  • Demonstrated leadership experience
  • Experience in system redesign and integration
  • Demonstrated ability in mentoring, individual/group facilitation and motivation
  • Experience in fiscal accountability
  • Strong goal/outcome orientation
  • Excellent customer service focus
  • Excellent written and oral communication and conflict resolution skills
  • Self-directed work style with the ability to handle multiple priorities simultaneously
  • Ability to travel to off-site locations
  • Valid driver's license and automobile insurance per Company policy
  • Competencies:
  • Satisfactorily complete competency requirements for this position


Responsibilities of all employees:

  • Represent the organization professionally at all times through care delivered and/or services provided to all clients
  • Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse
  • Comply with company policies, procedures and standard practices
  • Observe company health, safety and security practices
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the organization
  • Use resources in a fiscally responsible manner
  • Promote the organization through participation in community and professional organizations
  • Participate proactively in improving performance at the organizational, departmental and individual levels
  • Improve own professional knowledge and skill level
  • Advance electronic media skills
  • Support company research and educational activities
  • Share expertise with co-workers both formally and informally
  • Participate in Quality Assessment Performance Improvement activities as appropriate for the position
  • Leadership Success Factors:


  • Communication. Expresses thoughts and ideas clearly. Adapts communication style to fit audience.
  • Initiative. Originates action to achieve goals.
  • Management Identification. Identifies with and accepts the problems and responsibilities of management.
  • Judgment. Makes realistic decisions based on logical assumptions which reflect factual information and consideration of organizational resources.
  • Planning, Organizing and Controlling. Establishes course of action for self and/or others to accomplish a specific goal; plans proper assignments of personnel and appropriate allocation of resources; and, monitors actual results versus approved plans.
  • Leadership. Uses appropriate interpersonal styles and methods in guiding others toward task accomplishment.
  • Work Standards. Sets high goals and standards of performance for self and others. Compels others to perform.
  • Tolerance for Stress. Maintains stability of performance under pressure and/or opposition.
  • Innovativeness. Generates and/or recognizes imaginative, creative solutions in work-related situations.
  • Delegation. Allocates decision-making and other authorities effectively and appropriately.
  • Staff Development. Develops the skills and competencies of subordinates.
  • Organizational Sensitivity. Perceives the impact and the implications of decisions on other components of the organization.
  • Ethics. Observes and complies with the highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
  • Regulatory Compliance. Educates and monitors staff regarding their own and the organization's responsibilities for regulatory compliance.
  • Job Specific Responsibilities     
  • Works in collaboration with Department of Professional Relations' staff to support business growth initiatives. 
  • Responsible for the facilitation and coordination of all disciplines and aspects of a comprehensive hospice program in areas of oversight.
  • Identifies opportunities for operating efficiencies and other performance improvement in patient care operations.
  • Receives feedback from customers (internally/externally) and effectively obtains a satisfactory customer outcome.
  • Provides outstanding customer service to all Company customers, both internal and external.
  • Facilitates the development of an appropriate orientation program for new employees and mentoring of new staff members in the probationary period.
  • Responsible for budget development and fiscal accountability for area of oversight.
  • Monitors financial reports and controls budget activity.
  • Provides regular reports of the status of the patient care operation to the Executive Director.
  • Ensures staff productivity standards are achieved and maintained.
  • Ensures the scope and level of care and services are appropriately provided.
  • Collaborates with Corporate management to ensure standards of practice for all disciplines are met and maintained.
  • Promotes education and accountability of management and team members related to budgeting and fiscal implications.
  • Oversees compliance with all regulatory and accreditation standards within areas of oversight.
  • Evaluates and recommends new/changes to standards of care and practice.
  • Develops and recommends strategies for successful recruiting and retaining of qualified staff.
  • Acts as liaison between teams, Community Care Partners, and patient/families, as necessary.
  • Assists team Managers in problem resolution.
  • Ensures the appropriate, timely, and effective coaching, counseling, evaluation, and discipline of all team members.
  • Establishes and implements effective systems and methods of communication, keeping employees informed about clinical and business matters.
  • Participates in on-call as needed.
  • Performs other duties as assigned.


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