Chapters Health

Volunteer Coordinator

US-FL-New Port Richey
Job ID
6100 HPH Volunteer Services
Full Time Regular



Responsible for coordinating and supervising all patient care volunteer activities.  Serves as a member of the interdisciplinary group (IDG) and a liaison between staff, community, and volunteers.


  • Bachelor's Degree (BA/BS) required, but may be substituted by 5 or more years of relevant work experience.
  • Two years experience in volunteer coordination required, preferably in a health care setting. One year supervisory experience required.
  • Strong demonstrated capabilities in networking with community resources, and strong knowledge of such resources.
  • Strong communication skills, including face-to-face, telephone, and computer skills.
  • Strength in attention to detail and organization.
  • Program development and implementation skills
  • Must be able to interact successfully with clients, families and other agencies to present a positive and professional image.
  • Bi-lingual preferred.
  • Previous experience in health care and/or social services setting preferred.
  • Ability to travel in community.
  • Excellent telephone skills
  • Valid Florida driver's license and auto insurance as per Company policy.
  • Ability to take initiative and work independently.




  • Satisfactorily complete competency requirements for this position.


Responsibilities of all employees:

  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Demonstrates high ethical standards in areas of hospice mission and confidentiality, as well as display sensitivity to family needs.
  • Complies with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
  • Complies with Company policies, procedures and standard practices.
  • Observes the Company's health, safety and security practices.
  • Maintains the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
  • Uses resources in a fiscally responsible manner.
  • Promotes the Company through participation in community and professional organizations.
  • Participates proactively in improving performance at the organizational, departmental and individual levels.
  • Improves own professional knowledge and skill level.
  • Advances electronic media skills.
  • Supports Company research and educational activities.
  • Shares expertise with co-workers both formally and informally.
  • Participates in Quality Assessment and Performance Improvement activities as appropriate for the position.



Job Responsibilities:


  • Meets standards of practice of the Volunteer Services Department.
  • Recruits volunteers through community networking activities and marketing efforts.
  • Screens potential volunteers through intake calls and interviews, and in training.
  • Trains, assign, supervise and evaluate patient/family care volunteers as well as volunteers for events,

Speakers Bureau, administrative support and various other roles as needed.

  • Assists in the continuous improvement of the volunteer training program.
  • Facilitates monthly patient/family care volunteer support groups and in-services.
  • Assists with community presentations about Volunteer programs.
  • Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition.
  • Participates in volunteer-related special events, committees and task force groups.*
  • Maintains records of volunteers, ensuring that all file requirements have been met and are current.



Interdisciplinary Group  

  • Serves as a liaison between team members and volunteers on the Interdisciplinary Group (IDG).
  • Promotes the use of volunteer services on the IDG, educating team members about the roles of volunteers.
  • Reviews patient/family care volunteer notes, reporting pertinent information at IDG meetings.
  • Assists as needed with information and referral calls.
  • Maintains care plan development.
  • Administers supportive care caseload.


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