Chapters Health

  • Program Manager, Staffing Services

    Job Locations US-FL-Temple Terrace
    Job ID
    3400 Staffing Svcs Mgmt
    Full Time Regular
  • Overview


    The Staffing Services Program Manager is responsible for the overall financial and operational performance of the Staffing Company. The Program Manager recommends and implements Staffing policies and procedures. S/he participates in QAPI initiatives and assists in the development of the annual budget.



    • Bachelor’s degree desired; related experience may be substituted for education
    • 3 years’ scheduling and staffing agency experience in healthcare
    • Familiarity with regulatory interpretation and processes
    • Experience in fiscal accountability
    • Ability to effectively communicate (verbal and written)
    • Strong goal/outcome orientation
    • Customer service focus  
    • Conflict resolution skills
    • Competence in Microsoft office products
    • Self-directed work style
    • Detailed oriented with the ability to balance multiple and quickly changing priorities
    • Mobile Driver - Valid driver’s license and automobile insurance per Company policyCompetencies:


    • Satisfactorily complete competency requirements for this position.Responsibilities of all employees:


      • Represent the Company professionally at all times through care delivered and/or services provided.
      • Comply with State, federal and local government regulations; maintain a strong position against fraud and abuse.
      • Comply with Company policies, procedures and standard practices.
      • Observe the Company health, safety and security practices.
      • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
      • Use resources in a fiscally responsible manner.
      • Promote the Company through participation in community and professional organizations.
      • Participate proactively in improving performance at the organizational, departmental and individual levels.
      • Improve own professional knowledge and skill level.
      • Advance electronic media skills.
      • Support Company research and educational activities.
      • Share expertise with co-workers both formally and informally.
    • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.Job Responsibilities:


    • Maintains working knowledge of the professional requirements, including prerequisites for Healthcare Staffing Company licensure and certifications for hospice care disciplines, as well as remain familiar with position specialties at each facility where Staffing provides services.
    • Establishes Staffing services schedules according to specific needs and requirements of the entities.
    • Tracks Staffing usage and prepares for current and projected needs.  
    • Regularly reports on Staffing Company’s performance versus its operational goals.
    • As necessary, collaborates with Clinical Administrators and Medical Directors to identify the most appropriate Staffing employees for assignmentsMaintains documentation in accordance with all related government/legal rules, statutes and regulations.
    • Remains survey ready (i.e., AHCA or Joint Commission) in conjunction with the Company’s survey eligible entities.
    • Participates in the development of the Staffing Company’s budget.
    • Hires, orients and manages employees in accordance with the Organization’s standards, policies and procedures.
    • Helps ensure Staffing employees receive all appropriate and required orientation for each entity in which they perform or may perform services.
    • Obtains regular input from Staffing clients in order to review and evaluate Staffing employees’ efficiency and productivity, and addresses any problems, concerns and issues as they are identified.  
    • Initiates and or participates in pertinent quality assurance and performance improvement (QAPI) activities.
    • Conducts or provides timely input into employees’ performance evaluations, obtaining supplementary feedback about Staffing employees’ performance from managers who have utilized the employees’ services.
    • Assists HR personnel in conducting periodic personnel file audits of Staffing employees.
    • Collaborates with HR and other Staffing clients to project recruitment needs and develop recruiting strategies.
    • Participates with other appropriate management staff in the investigation and resolution of complaints regarding Staffing employees.
    • Approves time and attendance requests and documentation for all direct reports; coordinates efforts with other management staff, such as the Medical Directors and Clinical Administrator, to ensure adequate staffing resources remain available.
    • Performs other duties as assigned.    



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