Chapters Health

HIM Processor

Job Locations US-FL-Sun City Center
Job ID
2505 LPH Health Information Management
Full Time Regular



Responsible for assembling, analyzing, and maintaining medical records according to established procedure.



  • High School graduate or equivalent with GED
  • Health Information Management Certificate, HIT PRO Certificate preferred
  • Two years’ office experience, preferably in a medical setting
  • Excellent organization and communication skills
  • Strong computer skills with ability to type 40 wpm
  • Ability to navigate EHR and document management systems
  • Knowledge of medical record format and content for all programs
  • Ability to identify nonstandard forms and determine appropriate action required
  • Detail oriented
  • Ability to review record and verify patient identification
  • Ability to lift and move/transport multiple charts
  • Ability to bend and reach overhead
  • Valid driver’s license and automobile insurance as per Company policyCompetencies:


  • Satisfactorily complete competency requirements for this position.Responsibilities of all employees:


  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Comply with Company policies, procedures and standard practices.
    • Observe the Company's health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
    • Use resources in a fiscally responsible manner.
    • Promote the Company through participation in community and professional organizations.
    • Participate proactively in improving performance at the organizational, departmental and individual levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
  • Support Company research and educational activities.


  • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment Performance Improvement activities as appropriate for the position.Job Responsibilities:Document Preparation
  • Confirm patient name, medical record number, team and program are on every page in the record, front and back.
  • Identify and tape torn edges.
  • Mount and tape down any sheets less than 8.5 by 11 inches on an 8.5 by 11 inch sheet.
  • Remove all staples.
  • For any documents on card stock or manila, make a photocopy before scanning.Scanning
  • Perform daily maintenance of the scanner.
  • Calibrate the scanner for proper image quality, as needed.
  • Monitor the manual indexing queue of unassigned images.
  • Prioritize batches received in the e-fax queue and retrieve for processing and uploading into the EMR.
  • Review each electronic image within the batch; compare with hard copy to confirm image quality, appropriate order and appropriate rotation of image.
  • Determine the correct patient name, medical record number, program, document type or section (if appropriate).
  • Index the image appropriately by required patient data elements according to facility specific guidelines and naming conventions.
  • Maintain and reconcile the death/discharge report to ensure that all closed files are accounted for prior to scanning.
  • Maintain production log that outlines database names, scan dates and CD burn dates.
  • Maintain database (i.e., naming conventions, database size and folder profile).
  • Perform scanning functions while maintaining a satisfactory level of productivity.
  • Index scanned documents according to a predetermined file layout while maintaining a satisfactory level of accuracy.
  • Ensure daily system back-up.
  • Perform quality review of scanned documents prior to burning to CD.
  • Communicate with department supervisor regarding any adverse software or hardware issues.
  • Protect the confidentiality of the scanned and paper documents at all times.Scanning Quality Control
  • Review each image in the batch and verify the following:
    • Correct patient name and program level
    • Proper indexing level / naming convention
    • Image quality (readable, orientation, multiple sides, etc.)
    • For each page scanned or indexed with errors
    • Rearrange out of order images within the electronic document
    • Relocate electronic images that are incorrectly filed in another document
    • Replace electronic images that have unacceptable image quality or have been updated
    • Modify the indexing as appropriate


HIM Operations

  • Process admission paperwork including chart assembly.
  • Request prior medical records from hospitals and physicians as indicated on the Nursing History and Physical and Team Daily Report.
  • File/Scan medical record documentation in a timely manner making certain that the patient name and number correlate to the chart.
  • Pull and prepare charts for IDG/IDT meetings. Ensure that filing and scanning are current.
  • Pull charts for audits, research and other legitimate requests.
  • Audit charts following the death/discharge of the patient. Identify delinquent documentation that is needed for chart completion.
  • Prepare and update the chart deficiency report weekly and distribute to the Clinical Manager, Regional Director, and HIM Supervisor for resolution.
  • Monitor the return of all documentation until the chart is complete and escalate any chart deficiencies that have not been resolved, as necessary.
  • Daily opening, logging and sorting of mail, work queues and IDG/IDT paperwork.
  • Maintain patient confidentiality at all times.
  • Perform other duties as requested.


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