Chapters Health

Clinical Team Leader, Hospice House

Job Locations US-FL-Sebring
Job ID
5610 GSH Somers Hospice House
Full Time Regular




The Clinical Team Leader (CTL) is responsible for the daily clinical coordination of the Interdisciplinary Group (IDG) in delivering palliative, supportive and emergent care to the patient/family unit as indicated in the plan of care.



  • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit
  • Minimum of three (3) years nursing experience, with at least one (1) year acute and medical surgery nursing
  • minimum of 5 years’ hospice experience may be substituted for acute/medical surgery requirement
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system required
  • Valid driver’s license and automobile insurance per Company policy
  • Reliable transportation to meet visit schedule
  • Excellent critical decision making and problem solving skills
  • Ability to use equipment with visual and auditory mechanisms
  • Ability to effectively communicate in English
  • Flexible schedule to meet the needs of hospice patients
  • Ability to physically access any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) in any area the Company serves
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation
  • Competencies:


  • Satisfactorily complete competency requirements for this position.
  • Responsibilities of all employees:


    • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
    • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Comply with Company policies, procedures and standard practices.
    • Observe the Company's health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
    • Use resources in a fiscally responsible manner.
    • Promote the Company through participation in community and professional organizations.
    • Participate proactively in improving performance at the organizational, departmental and individual levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
    • Support Company research and educational activities.
    • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.Leadership Success Factors:



  • Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.
  • Initiative. Originate action to achieve goals.
  • Management Identification. Identify with and accept the problems and responsibilities of management.
  • Judgment. Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
  • Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results.
  • Leadership. Use appropriate interpersonal styles and methods in guiding others.
  • Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
  • Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.
  • Job Responsibilities:
  • Clinical


  • Act as primary clinical resource for clinical staff and IDG.
  • Obtain report and monitor ongoing assessments of physical, psychological, social and spiritual needs of the patient, family and patient caregiver and initiate appropriate intervention or referral in collaboration with IDG.
  • Recommend alternate approaches to patient care as indicated.
  • Provide education to IDG members regarding symptom control, case management, Company, community and financial resources guided by Policy and Procedure.
  • Enhance the clinical practice of IDG staff by performing as a role model, mentor, instructor and resource person.
  • Provide coverage/assistance to staff as needed and as patient acuity dictates to ensure continuity of care to all patients.
  • Coordinate patient care, including assessing psychosocial, spiritual care, and volunteer needs, and make appropriate referrals, as needed.
  • Coordinate the plan of care, ensuring that an individualized plan of care is developed that accurately reflects the patient’s evolving needs.
  • Demonstrate clinical skills regarding: case management, application of company policy and procedure,         physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
  • Take and follow verbal orders from physicians, ARNPs and physician’s assistants.
  • Educate patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices.
  • Attend patient deaths; prepare body for transport; oversee disposal of medications.
  • Provide appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial           staff.
  • Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision, when needed; perform within the guidelines established by the Florida Nurse Practice Act.Operations       


  • Supervise patient care given by other nursing team members (i.e., LPNs, hospice aides, and contract nurses).
  • Assist with determining daily utilization of staff.
  • Participate in departmental planning.
  • Evaluate quality of care delivered by staff; work collaboratively with manager to identity staff needs; assist staff in meeting patient/family needs.
  • Collaborate with other departments (i.e., Medical Services, Pharmacy, Infusion Program, and Continuous Care) to ensure patient care needs are addressed.Communication


  • Communicate in a clear and accurate manner. Provide constructive feedback and resolve conflict directly. Assist others to improve communication skills.


  • Incorporate joint decision-making and unified goal achievement into IDG practice.
  • Demonstrate respect and understanding for all clinical disciplines required for quality patient care and mentor staff in this process.
  • Ensure timely attention to customer concerns and complaints. Provide outstanding customer care to patient and families.
  • Document assessment, plan, intervention and evaluation on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
  • Document patient condition and decline to support hospice and level of care appropriateness.
  • Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
  • Exemplify behaviors supportive of the mission statement.
  • Submit paperwork in a timely manner.
  • Participate on committees and projects, as assigned.
  • Act as a resource to peers, students, orientees and other staff members.Financial


  • Demonstrate knowledge of payment structures and paperwork necessary to change financial classes.
  • Utilize staffing, supplies, equipment, medications, laboratory and patient therapies within the Company philosophy.
  • Employ palliative management modalities in care of the patient prior to hospitalization.Staff Development


  • Assist with the orientation and mentoring of staff.
  • Assist in reviewing patient care documentation and providing on-site clinical supervisory visits to identify strengths and areas of development for the clinical staff.
  • Supervise clinical staff to assess individual competency.
  • Promote professional development of all members of the IDG.
  • Recognize, reinforce, and enhance the role of all disciplines in the IDG.
  • Identify learning needs of clinical staff based on assessments and observations and assist manager to develop educational plans to meet the needs.
  • Provide written/verbal input to the evaluation of IDG staff to the manager. Professional Development


  • Pursue own professional growth through attendance at required in-services and other educational offerings.
  • Establish professional goals for self and continually evaluate self in the attainment of these goals.
  • Participate in activities and professional development that enhance hospice nursing skills.
  • Participate in the broad education process of the Company, both to the medical and lay communities. Other
  • Perform other duties as assigned.




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