Chapters Health

  • Health Services Coordinator

    Job Locations US-FL-Tampa
    Job ID
    2018-2310
    Department
    Home Health Private Duty
    Type
    Full Time Regular
  • Overview

    Role:

    The Home Health Services Coordinator is responsible for the daily activities of the office including coordination of client care assignments with home care staff and contracted providers. S/he monitors and maintains home care personnel’s availability, verifies care provided, reviews billing, and supports customer satisfaction.

     

    Qualifications:

    • High school diploma or equivalent required with some college preferred
    • Two (2) years’ experience in office operation, accounting or billing office required; experience in healthcare field preferred
    • Prior staff scheduling and clinical client care experience preferred
    • Self-starter with strong initiative to achieve goals
    • Excellent planning, detail and organizational skills to achieve goals
    • Skilled in Microsoft Office
    • Excellent customer service skills
    • Able to effectively communicate in English Competencies:

     

    • Satisfactorily complete competency requirements for this position.Responsibilities of all employees:
    •  
    • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
    • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Comply with Company policies, procedures and standard practices.
    • Observe the Company’s health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
    • Use resources in a fiscally responsible manner.
    • Promote the Company through participation in community and professional organizations.
    • Participate proactively in improving performance at the organizational, departmental and individual levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
    • Support Company research and educational activities.
    • Share expertise with co-workers both formally and informally.
    • Participate in Quality Assurance and Performance Improvement activities as appropriate for the position.Job Responsibilities:

     

    • Answers phones, schedules home care staff and contracted providers to meet clients’ needs.
    • Responsible for maintaining a fully up-to-date and detailed client and staff database.
    • Provides client information to assigned home care staff or contracted providers and serves as an office resource for staff/providers.
    • Notifies clients/families of scheduling information.
    • Participates in on-call schedule.
    • Maintains individual client records including visit documentation.
    • Provides general office support to staff and Director.
    • Performs other duties as assigned.

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