Chapters Health

  • Volunteer Coordinator

    Job Locations US-FL-Tampa
    Job ID
    6100 LPH Volunteer Services
    Full Time Regular
  • Overview


    Responsible for coordinating and supervising all patient care volunteer activities.  Serves as a member of the interdisciplinary group (IDG) and a liaison between staff, community, and volunteers.


    • Bachelor's Degree (BA/BS) required, but may be substituted by 5 or more years of relevant work experience.
    • Two years experience in volunteer coordination required, preferably in a health care setting. One year supervisory experience required.
    • Strong demonstrated capabilities in networking with community resources, and strong knowledge of such resources.
    • Strong communication skills, including face-to-face, telephone, and computer skills.
    • Strength in attention to detail and organization.
    • Program development and implementation skills
    • Must be able to interact successfully with clients, families and other agencies to present a positive and professional image.
    • Bi-lingual preferred.
    • Previous experience in health care and/or social services setting preferred.
    • Ability to travel in community.
    • Excellent telephone skills
    • Valid Florida driver's license and auto insurance as per Company policy.
    • Ability to take initiative and work independently.




    • Satisfactorily complete competency requirements for this position.


    Responsibilities of all employees:

    • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
    • Demonstrates high ethical standards in areas of hospice mission and confidentiality, as well as display sensitivity to family needs.
    • Complies with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Complies with Company policies, procedures and standard practices.
    • Observes the Company's health, safety and security practices.
    • Maintains the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
    • Uses resources in a fiscally responsible manner.
    • Promotes the Company through participation in community and professional organizations.
    • Participates proactively in improving performance at the organizational, departmental and individual levels.
    • Improves own professional knowledge and skill level.
    • Advances electronic media skills.
    • Supports Company research and educational activities.
    • Shares expertise with co-workers both formally and informally.
    • Participates in Quality Assessment and Performance Improvement activities as appropriate for the position.



    Job Responsibilities:


    • Meets standards of practice of the Volunteer Services Department.
    • Recruits volunteers through community networking activities and marketing efforts.
    • Screens potential volunteers through intake calls and interviews, and in training.
    • Trains, assign, supervise and evaluate patient/family care volunteers as well as volunteers for events,

    Speakers Bureau, administrative support and various other roles as needed.

    • Assists in the continuous improvement of the volunteer training program.
    • Facilitates monthly patient/family care volunteer support groups and in-services.
    • Assists with community presentations about Volunteer programs.
    • Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition.
    • Participates in volunteer-related special events, committees and task force groups.*
    • Maintains records of volunteers, ensuring that all file requirements have been met and are current.



    Interdisciplinary Group  

    • Serves as a liaison between team members and volunteers on the Interdisciplinary Group (IDG).
    • Promotes the use of volunteer services on the IDG, educating team members about the roles of volunteers.
    • Reviews patient/family care volunteer notes, reporting pertinent information at IDG meetings.
    • Assists as needed with information and referral calls.
    • Maintains care plan development.
    • Administers supportive care caseload.


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