Chapters Health

  • Social Service Specialist/Pt. Access-Hillsborough County(Full Time 8a-5p)

    Job Locations US-FL-Tampa
    Job ID
    5415 LPH Patient Access
    Full Time Regular
  • Overview


    The Social Services Specialist (SSS) provides and coordinates a wide range of social services to terminally ill patients and their families during acute care crisis. In concert with the Interdisciplinary Group (IDG), the SSS provides support to patients and their families to help them cope with illness, death, and loss. Works with patients/families to help them manage the physical, social, emotional aspects of coming to terms with life limiting illness. Coordinates community resources to assist patients/families with their psychosocial concerns and provides services in a variety of settings, to include: home care, acute care, inpatient and residential hospice care, long term care, after-hours and respite care. Quickly adapts to the ever changing critical situations as required by the acute care environment. Expedites end of life decision making in concert with IDG to ensure hospice choice is appropriate to patient's plan of care.



    • Masters degree of Social Work (BSW) required
    • One year of experience in health care/hospital setting required
    • Familiarity with and working knowledge of the concepts and practices of death and dying with children and adults
    • Ability to manage multiple priorities simultaneously and effectively handle the emotional stress of the workload
    • Able to remain calm, professional, trouble shoot and intervene with patient/family crisis situations
    • Valid driver's license and automobile insurance per Company policy
    • Ability to travel to off-site locations
    • Ability to work unsupervised exercising a high degree of discretion & independent judgment
    • Ability to physically access any home, hospital, nursing home, and ALF (i.e., navigate stairs, narrow stairs, narrow spaces, lack of air conditioning, etc.)
    • Ability to work in a team environment and intervene appropriately
    • Credentialed at service area hospitals
    • Competencies:



    • Satisfactorily complete competency requirements for this position.
    • Responsibilities of all employees:


    • Represent Company professionally at all times through care delivered and/or services provided to all clients.
    • Must demonstrate high ethical standards in areas of Hospice mission, confidentiality, sensitivity, and     flexibility.
    • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Comply with company policies, procedures and standard practices.
    • Observe company's health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within company.
    • Use resources in a fiscally responsible manner.
    • Promote company through participation in community and professional organizations.
    • Participate proactively in improving performance at the micro and macro levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
    • Support company research and educational activities.
    • Share expertise with co-workers both formally and informally.
    • Participate in Quality Assessment and Performance Improvement activities as appropriate.



    Job Responsibilities:


    • Demonstrates joint responsibility with RN for pediatric patients, complex patient transfers (hospital to HH/home), and coordinates with acute care staff to ensure continuity of care.
    • Coordinates/Collaborates Plan of Care activities with RN, CTL and Hospice Medical Director.
    • Attends staff meetings; in-service training; continuing education and workshops.
    • Responsible for Volunteer and other training (Social Services/Bereavement) as assigned.
    • Participates in Quality Assessment and Performance Improvement activities as directed.
    • Participates in the IDG and provides services to patients and families according to the Plan of Care.
    • Participates in Hospice committees as assigned.
    • Provides education to community partners regarding hospice services.
    • Supports marketing efforts through physical presence in service area hospitals and nursing facilities.Caseload


    • Documents findings on appropriate social services forms in appropriate time frame according to the department service standard.


      • Works with RN to be "first in front" for referrals which requires SSS to be readily available and prompt with new assignments.
      • Provides psychosocial bereavement support and guidance with children and family during acute care crisis.
    • Empowers patient/families to negotiate with resource providers and make decisions on their own behalf.


    • Completes social services documentation as needed.
    • Maintains documentation in a manner that reflects timeliness, completeness, accuracy, legibility, clarity of goals and interventions.
    • Evaluates bereavement needs, evaluating risk and coordinating the Plan of Care with IDG and Bereavement staff.
    • Works with Resource Associates to coordinate concrete patient care needs, to direct patient visits and attend interdisciplinary group (IDG) meetings are required.
    • Facilitates crisis intervention modalities to resolve disposition planning with the Hospital Case Managers and RN for hospice patients.
    • Works schedule for department to include weekend coverage as assigned per hire agreement.
    • Flexes work schedule to meet the needs of patients/families to ensure referrals, hospital Case Manager, occur in timely manner which impact community partner relationships.
    • Participates in on-call assignments. IDG Membership
    • Assists in developing and updating the Plan of Care; facilitates understanding of social services and bereavement aspects of care, and provides team with goals and interventions for patient/family care.
    • Consults and collaborates with other professionals to promote quality care and continuity of patient/family care.
    • Demonstrates respect for fellow professionals and IDG leadership.
    • Demonstrates critical thinking in problem solving patient/family issues.


    Professional Development

    • Enhances professional expertise and hospice knowledge.
    • Establishes professional goals and evaluates attainment of goals.
    • Participates in appropriate professional or specialty organizations. Other


    • Conduct represents the NASW Code of Ethics.
    • Works within Company Scope of Service.
    • Performs other duties as assigned.


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