Chapters Health

  • RN, HH24 Phones Pool

    Job Locations US-FL-Temple Terrace
    Job ID
    5915 LPH HospiceHelp 24
    SSP/Per Diem
  • Overview

    As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape. We'll help you navigate your individual experience – empowering you with more choices, education and guidance for these important chapters of life.



    The HospiceHelp24-Phone RN works in collaboration with the Interdisciplinary Group (IDG) to respond to and triage after-hour calls. S/he is responsible for prioritizing patient needs and intervening accordingly, including dispatching HospiceHelp24 (HH24) and other after-hours staff, communicating with the physician, and educating/ advising patients/caregivers and others.



    • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit
    • Minimum three (3) years’ nursing experience with, at least, one (1) year acute and medical/surgical nursing
    • Excellent critical decision making and problem solving skills
    • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system required
    • Mobile Driver - Valid driver’s license and automobile insurance per Company policy
    • Reliable transportation to meet visit schedule
    • Typing, organization, time management and customer service skills required
    • Computer literate, familiar with Word and Excel
    • Ability to use equipment with visual and auditory mechanisms
    • Ability to effectively communicate in English
    • Flexible schedule to meet the needs of hospice patients
    • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
    • Ability to perform sedentary work with frequent operations
    • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation



    • Satisfactorily complete competency requirements for this position initially and annually in a timely manner.

    Responsibilities of all employees:

    • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
    • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Comply with Company policies, procedures and standard practices.
    • Observe the Company's health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
    • Use resources in a fiscally responsible manner.
    • Promote the Company through participation in community and professional organizations.
    • Participate proactively in improving performance at the organizational, departmental and individual levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
    • Support Company research and educational activities.
    • Share expertise with co-workers both formally and informally.
    • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

    Job Responsibilities:



    • Assess patient/family and identify immediate needs and nursing interventions.
    • Provide and manage .care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
    • Prioritize, consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
    • Demonstrate clinical skills regarding: case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
    • Educate patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices.
    • Report changes in the patient’s condition to appropriate members of the IDG or other health professionals.
    • Perform patient visits in a HospiceHelp24 Field RN capacity as needed.
    • Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision whenneeded; perform within the guidelines established by the Florida Nurse Practice Act.


    Professional Development 

    • Pursue own professional growth through attendance at required in-services and other educational offerings.
    • Establish professional goals for self and continually evaluate self in the attainment of these goals.


    • Utilize staff supplies, equipment, medications, laboratory and patient therapies within the Company philosophy.
    • Employ palliative and home care management modalities in care of the patient prior to hospitalization.
    • Demonstrate knowledge of payment structures and paperwork necessary to change financial classes.


    • Perform duties as assigned.







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