As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape.
The Chief Clinical Officer (CCO) serves as the operational leader for all clinical areas of the program and provides a progressive vision and strategic direction to create a professional, high performing program focusing on patient/family satisfaction, quality, safety and clinical outcomes aligned with the organization's strategic goals. Ensures program is in compliance with the organization's standards, practices, and policies. Optimizes utilization of resources, has ultimate budget responsibility and accountability for areas of oversight, and assesses QAPI trends to improve care delivery/service. Implements program's strategic initiatives/plans in an effective and efficient fashion and ensures results are realized. Represents the Executive Director in his/her absence.
- Current Florida RN license
- Bachelors Degree in Nursing
- Masters Degree in healthcare or business administration or clinical specialty. Equivalent combination of education, background and work experience may substitute for Masters Degree requirement
- 10 years current, progressive leadership experience in clinical and/or nurse management positions in similarly sized or larger organization(s), at least three of which are at the senior nurse management level
- Demonstrated ability in mentoring, group facilitation and motivations
- Demonstrated ability in mentoring, individual/group facilitation & motivation
- Excellent customer service focus
- Two years hospice or home health leadership experience preferred
- Expertise in regulation interpretation and process
- Excellent written and oral communication and conflict resolution skills
- Able to manage multiple priorities simultaneously
- Able to develop, plan, and implement programs
- Experience in budget development and fiscal accountability.
- Ability to exercise complex analytical judgment in the work environment.
- Functions independently relative to decision making, planning, analysis, and problem resolution with input from appropriate leaders
- Ability to travel to off-site locations.
- Valid Florida driver's license and automobile insurance.
Job Specific Responsibilities:
- Provides strategic oversight of all functions and activities of clinical operations of the hospice and ensures management accountability within areas of responsibility.
- In coordination with Medical, Administrative and other Clinical leadership, designs and executes plans of action and improvements in clinical operations, work environment, organizational culture/structure, and physician relations that will successfully lead to significant and enduring improvement in the delivery of patient care and financial performance of the hospice.
- Handles all communication between Chapters corporate office and the hospice program related to the clinical operations.
- Promotes a positive, respectful and effective work environment and receives and addresses opportunities to improve employee satisfaction when possible
- Accountable for department budgets and ensures operations remain within approved budget limits providing a monthly variance report to the executive director.
- Evaluates and provides regular feedback on the performance of each direct report.
- Liaise with all levels of the organization and the community to promote the quality of care including receiving feedback from customers (internally/externally) & effectively obtaining a satisfactory customer outcome.
- Responsible for overseeing compliance with discipline specific standards and competencies to ensure survey readiness of the program including standards relating to employee health and safety, patient safety, regulatory requirements, process improvement, and risk occurrences.
- Participates in developing and evaluating outcome measurements within the Performance Improvement framework set by the corporate office to ensure delivery of safe and quality patient care.
- Facilitates communications and problem solving across the organization to ensure optimal patient safety and the delivery of quality care.
- Oversees the productivity and staffing of all departments in area of oversight, provides regular reports, identifies trends and recommends opportunities for improvement in all areas of oversight to the Executive Director.
- Promotes and supports education and competence in clinical services that include documentation standards, clinical care, regulatory requirements, and policies and procedures.
- Establishes community integration through program development as approved by the Executive Director in collaboration with Professional Relations.
- Assumes clinical oversight of departments in the absence of the Regional Directors.
- Performs other responsibilities as assigned by the Executive Director.
- Assumes administrative responsibility for the hospice in the absence of the Executive Director.