Chapters Health

  • Supervisor, Physician Billing

    Job Locations US-FL-Temple Terrace
    Job ID
    4115 Finance
    Full Time Regular
  • Overview


    The Physician Billing Supervisor supervises functions of the physician revenue cycle to ensure maximization of revenue and cash flow while maintaining the highest levels of patient, physician, employee and other customer relations. Responsible for the direction of these efforts, together with the Billing Manager, to ensure the accuracy and timeliness of insurance verification, authorization, claim submission, follow-up and account adjudication.



    • High School Diploma required; Bachelor’s degree in a related field or an equivalent combination of experience and education
    • Minimum of four (4) years of medical billing or claims work experience; physician billing preferred
    • Up to one (1) year supervisory or lead experience
    • Strong knowledge of overall physician front end and billing operations related to healthcare
    • Demonstrated analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles and in depth, experienced based cross functional knowledge
    • Advanced computer skills with Microsoft Office knowledge preferred
    • Proficient in Excel and possess the ability to produce and or review financial reports to ensure continuous revenue for governmental and or nongovernmental accounts receivable
    • Ability to prioritize and multi-task independently with little supervision
    • Excellent skills in customer service, written and verbal communication, organization, critical thinking, and the ability to work in a team environment
    • Ability to develop and maintain effective working relationships with staff and third-party payors
    • Ability to create and present reports to review and identify possible trends while encouraging process improvementsCompetencies: 
    • Satisfactorily complete competency requirements for this position.Responsibilities of all employees:
    • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
    • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Comply with Company policies, procedures and standard practices.
    • Observe the Company's health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
    • Use resources in a fiscally responsible manner.
    • Promote the Company through participation in community and professional organizations.
    • Participate proactively in improving performance at the organizational, departmental and individual levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
    • Support Company research and educational activities.
    • Share expertise with co-workers both formally and informally.
    • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.Job Responsibilities: 
    • Responsible for planning, controlling, organizing and directing the day-to-day operations and activities of the professional billing unit.
    • Tracks and monitors the daily progress of each individual within assigned areas and provides feedback and training, as necessary.
    • Maintains knowledge and trains staff to comply with CMS and the Fiscal Intermediary’s billing policies as set forth by local and federal governments.
    • Coordinates testing and implementation of new processes/ billing and payer edits required based on changing regulations and billing policies.
    • Elevates issues and escalates with third party payers and reports improvement, as appropriate.
    • Reviews credit balance report weekly ensuring credit balances are resolved accurately and timely.
    • Assists Billing Manager with selecting and onboarding of new hires, in addition to annual evaluations.
    • Participates in the development of unit policies and procedures.
    • Participates in Revenue Cycle month-end close process.
    • Performs other duties as assigned.





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