Chapters Health

  • Staffing Assistant Pool

    Job Locations US-FL-Hudson
    Job ID
    5910 HPH Continuous Care
    SSP/Per Diem
  • Overview

    As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape. Role:

    The Staffing Assistant coordinates the daily activities associated with continuous care operation including scheduling of Continuous Care staff and agency personnel, billing and verification of care provided, and monitoring and maintaining department personnel.



    • High school diploma or equivalent with some college preferred, but work experience may be substituted for college
    • Two years experience in accounting or billing office. Experience in healthcare field preferred
    • Prior staff scheduling and clinical patient care experience preferred
    • Able to perform sedentary work with frequent interruptions
    • Skilled in computer operations.
    • Knowledge of software, i.e. Microsoft Office, Excel, etc.
    • Detail oriented
    • Excellent interpersonal skills
      • Works under moderate supervision, exercising some degree of discretion & independent judgment
    • Valid driver's license and automobile insurance*



    • Satisfactorily complete competency requirements for this position.


    Responsibilities of all employees:

    • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
    • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Comply with Company policies, procedures and standard practices.
    • Observe the Company's health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
    • Use resources in a fiscally responsible manner.
    • Promote the Company through participation in community and professional organizations.
    • Participate proactively in improving performance at the organizational, departmental and individual levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
    • Support Company research and educational activities.
    • Share expertise with co-workers both formally and informally.
    • Participate in Quality Assurance and Performance Improvement activities as appropriate for the position.


    Job Responsibilities:


    Operational - Scheduling

    • Schedule Continuous Care field staff to provide care to patients
    • Follow Continuous Care Scheduling Guidelines
    • Enter patient and staffing information into solutions timely and with accuracy.
    • Provide patient information to scheduled staff and serves as a resource for information entered into solutions.
    • Assist in the orientation of new Continuous Care staff.
    • Ensure notification to patients/families related to uncovered shifts (at least two hours).
    • Communicate end of shift report to relief scheduler.
    • Participate in holiday coverage on rotating basis with other staffing assistants.
    • Schedule outside agencies, as needed.
    • Maintain positive relationships with clinical managers and team patient care nurses.


    Operational -Billing Authorization

    • Process patient care related visits from scheduling systems including patient scheduler, Santrax and staffing assistant worksheets.
    • Research entries for accuracy of billing time, staff mix and LOC. Verify through patient history assuring information has transferred to patient records.
    • Confirm proper Solutions system authorization for all agency visits
    • Prepare department reports
    • Oversee schedulers training and accuracy as performance applies to entering into computer system.


    Operational – Payroll & Caregiver Program

    • Maintain and finalize payroll for the Continuous Care program.
    • Verify notes correlating with Santrax entries.
    • Check all Santrax codes for validation and accuracy.
    • Assist in the orientation of new Continuous Care staff.
    • Monitor and maintain compliance for employee performance reviews due and employee personnel record documentation.
    • Coordinate Care Giver Program.  Staffs caregiver program adhering to HPC policy. Maintains ongoing and immediate communication with CC manager related to program utilization and appropriateness.
    • Account for agency utilized in the staffing program.  Verifies agency invoices and prepares reports.



    • Maintain patient staffing profiles in patient information system
    • Maintain accurate data on hours of Continuous Care Program ensuring schedule mix complies with standards.
    • Monitor employees for minimum requirements of participation call-ins as assigned



    • Report to the Continuous Care Manager any difficulties in scheduling staff 
    • Maintain call-in records for the Continuous Care Program
    • Maintain facility detail log related to staff coverage


    Professional Development

    • Attend scheduled meetings and participates in committees
    • Attend educational offerings when scheduling permits



    • Performs other job duties as requested*
    • Adheres to dress code as established in HPC policies and procedures



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