Chapters Health

  • RN HH24 Field & Phone - SIGN-ON BONUS STARTS AT $5,000!!

    Job Locations US-FL-Auburndale
    Job ID
    5915 GSH HospiceHelp 24
    Full Time Regular
  • Overview


    The HospiceHelp24 (HH24) Field & Phone RN works in collaboration with the Interdisciplinary Group (IDG) to respond to and triage after-hour calls. S/he is responsible for prioritizing patient needs and intervening accordingly, including dispatching HospiceHelp24 (HH24) and other after-hours staff, communicating with the physician, and educating/advising patients/caregivers and others. S/he is responsible for assessing and identifying patient/family needs occurring outside normal business hours using a palliative and supportive nursing process for new and existing patients/families in coordination with the plan of care and Interdisciplinary Group (IDG).



    • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit
    • Mobile Driver - Valid driver’s license and automobile insurance per Company policy
    • Reliable transportation to meet visit schedule
    • Minimum three (3) years’ nursing experience with, at least, one (1) year acute and medical/surgical nursing
    • Excellent critical decision making and problem solving skills
    • Excellent clinical and assessment skills
    • Excellent customer service skills
    • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
    • Ability to use equipment with visual and auditory mechanisms
    • Ability to effectively communicate in English (verbal and written)
    • Flexible schedule to meet the needs of hospice patients
    • Typing, organization, time management and customer service skills
    • Computer literate; familiar with Word and Excel
    • Ability to perform sedentary work with frequent operations
    • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
    • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations
    • Competencies:


    • Satisfactorily complete competency requirements for this position.
    • Responsibilities of all employees:


      • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
      • Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
      • Comply with Company policies, procedures and standard practices.
      • Observe the Company's health, safety and security practices.
      • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
      • Use resources in a fiscally responsible manner.
      • Promote the Company through participation in community and professional organizations.
      • Participate proactively in improving performance at the organizational, departmental and individual levels.
      • Improve own professional knowledge and skill level.
      • Advance electronic media skills.
      • Support Company research and educational activities.
      • Share expertise with coworkers both formally and informally.
    • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
    • Job Responsibilities:


    • Clinical


    • Assess patient/family and identify immediate needs and appropriate nursing interventions.
    • Provide and manage direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
    • Demonstrate clinical skills regarding: case management, application of company policy and procedure,          physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
    • Prioritize, consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
    • Take and follow verbal orders from physicians, ARNPs and physician’s assistants.
    • Educate patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices.
    • Report changes in the patient’s condition to appropriate members of the IDG or other health professionals.
    • Perform patient visits in a HospiceHelp24 Field RN capacity as needed.
    • Attend patient deaths; prepare body for transport; oversee disposal of medications.
    • Provide appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial staff.
    • Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision, when needed; perform within the guidelines established by the Florida Nurse Practice Act.Administrative


      • Document assessment, plan, intervention and evaluation on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
      • Document patient condition and decline to support hospice and level of care appropriateness.
      • Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
      • Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
      • Supervise patient care given by other nursing team members (i.e., LPNs, Hospice Aides, and contract nurses).
      • Exemplify behaviors supportive of the mission statement.
      • Schedule nursing visits, in conjunction with HospiceHelp24 Phone RN, based on patient/family needs.
      • Participate in orienting new staff, students, volunteers, and board members.
      • Participate on committees and projects, as assigned.
      • Act as a resource to peers, students, orientees and other staff members.
      • Attend department meetings as part of their routine work schedule.Professional Developmen 
      • Pursue own professional growth through attendance at required in-services and other educational offerings.
      • Establish professional goals for self and continually evaluate self in the attainment of these goals.
    • Participate in activities and professional development that enhance hospice nursing skills.
    • Participate in the broad education process of the Company, both to the medical and lay communities. Financial
    • Utilize supplies, equipment, medications, laboratory, and patient therapies within the Company philosophy.
    • Employ palliative and home care management modalities in care of the patient prior to hospitalization.
    • Demonstrate knowledge of payment structures and paperwork necessary to change financial classes.Other
    • Perform other duties as assigned.


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