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US-FL-Auburndale

As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape.

Role:

Responsible for the overall clerical support and secretarial functions of a team.

Qualifications:

  • High School Diploma, AD preferred.
  • Ability to communicate in English.
  • Previous secretarial experience preferred.
  • Excellent typing, organization, time management and communication skills required. 
  • Computer literate with familiarity of Word Processing and spreadsheet applications preferred.
  • Medical terminology preferred.
  • Able to remain calm and troubleshoot/handle patient/family crisis' situations.
  • Able to shift priorities as needed.
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.
  • Proficiency in multiple software applications, including Solutions, Guardian Rx, SafeCare, Santrax, UltiPro, Microsoft Word, and Excel.

Responsibilities:

Team

  • Update the daily census and prepare weekly IDG summary sheet for teams.
  • Update changes in Solutions for team within 24 hours, including Survivor Information, physician address and telephone number, transfers onto team, deaths and discharges, change in pay class, change in level of care (i.e. respite, hospice house, routine home care or hospitalization), change n primary or secondary diagnosis, and change in primary or consulting physician. Enter data, corrections, and hurricane information. 
  • Prepare Modified Orders to physicians for signature and distribute copies to appropriate staff per established policy.
  • Process Status Change forms and Death Lists per established policy.
  • Track and maintain appropriate quantity of office supplies.*
  • Provide typing support to the team, , including making entries as directed by CM to the Triage Report, Direct Pay Report, and Adult Failure to Thrive Report. Prepare other reports as requested including all standard letters per established policy and procedures.
  • Listen to voice mail for Falls Line and input occurrence report into SafeCare system for all team patient falls.
  • Type IDG Agenda obtaining information from past weeks admissions, transfers in/out, discharges, deaths, and hospitalizations.
  • Initiate the Physician Certification/Recertification and Medical Director's Checklist for Certification/Recertification form the team's name, date, patient's name, patient ID number, and diagnosis.
  • Fill in the admission date and recertification dates on the Physician Certification/Recertification and Medical Director's Checklist for Certification/Recertification form (commonly called the GRID), paying special attention to the certification period.
  • Print Guardian profiles for patients for IDG review. 
  • Copy and distribute all patient information to appropriate staff as designated per team.
  • Verify, process, and disseminate information required to ensure accuracy of the Continuous Care Notebook per established policy and procedure.

Clinical

  • Answer, screen and log (if necessary) incoming calls for team(s) and direct call appropriately. 
  • Triage physician order calls to appropriate CM or RN Case Manager.
  • Schedule of Hospice Aide patient visits and network with CM's for approval of changes in such schedules.
  • Complete and follow through on requests for SSP HA. Follow though with scheduling process per established policy.
  • Enter authorizations in Solutions for transportation, labs, and procedures after approval or denial by CM.
  • Track outstanding folders for Continuous Care.
  • Print Santrax reports each week as per established policy and procedure.
  • Verify that all visits recorded in Santrax are exported into Solutions; make corrections as needed.
  • Print HA notes and send to Health Information Services as per policy and procedure.

Other

  • · All other duties assigned by the CM or designee.
  • · Maintain an orderly work environment.
Job ID
2017-1809
Type
SSP/Per Diem
US-FL-Tampa

Role: The RN Care Coordinator is responsible for coordinating the patient's care and ensuring continuous assessment of the patient's and family's needs and implementation of the interdisciplinary plan of care. S/he directs and supervises the care provided by LPN and hospice aide and oversees the care provided by other disciplines.

In addition to RN Care Coordinator responsibilities, the RN Care Coordinator Preceptor plans, coordinates and carries out educational opportunities for Company team nurses. S/he orients the team nurses to their role within the interdisciplinary team; evaluates job performance using competency checklist to insure each new nurse has successfully acquired knowledge and skills essential to providing patient care.


Qualifications:

  • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit.
  • Valid driver's license and automobile insurance in the State of Florida.
  • Reliable transportation to meet visit schedule.
  • Minimum one (1) year in-patient nursing, hospice, or home health experience.
  • Ability to use equipment with visual and auditory mechanisms.
  • Ability to effectively communicate in English.
  • Flexible schedule to meet the needs of hospice patients.
  • Ability to physically access any home i.e. navigate stairs and narrow spaces, tolerate heat and lack of air conditioning, in any area Company serves.
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.
  • RN Care Coordinator Preceptor: One (1) year's experience as a hospice RN Care Coordinator preferred, with demonstration competence in case management and in depth understanding of Company systems.
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system required

Competencies:

  • Satisfactorily complete competency requirements for this position.
  • Responsibilities of all employees:
  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
  • Comply with Company policies, procedures and standard practices.
  • Observe the Company's health, safety and security practices.
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
  • Use resources in a fiscally responsible manner.
  • Promote the Company through participation in community and professional organizations.
  • Participate proactively in improving performance at the organizational, departmental and individual levels.
  • Improve own professional knowledge and skill level.
  • Advance electronic media skills.
  • Support Company research and educational activities.
  • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:
Clinical

  • Assess patient/family and identify ongoing needs and necessary nursing interventions, including change in level of care.
  • Coordinate patient care, including assessing psychosocial, spiritual care, and volunteer needs, and make appropriate referrals, as needed.
  • Continually assess patient's eligibility for hospice care and facilitate medical review, as needed.
  • Provide and manage direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
  • Coordinate the plan of care, ensuring that an individualized plan of care is developed that accurately reflects the patient's evolving needs.
  • Demonstrate clinical skills regarding: case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
  • Facilitate coordination of care and documentation for change in level of care, team transfer and hospice discharge.
  • Update interdisciplinary group and other health care professionals about pending medical appointments/diagnostic testing and outcome/result(s).
  • Consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
  • Take verbal orders from physicians, ARNPs and physician's assistants.
  • Educate patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices.
  • Report changes in the patient's condition to appropriate members of the IDG or other health professionals.
  • Attend patient deaths and prepare body for transport
  • Oversee disposal of medications.
  • Provide appropriate bereavement interventions to the family and caregiver in conjunction with social services staff.
  • Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision when needed; perform within the guidelines established by the Florida Nurse Practice Act.

Administrative

  • Document assessment, plan, intervention and evaluation on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
  • Document patient condition and decline to support hospice and level of care appropriateness.
  • Request medical records from physicians, hospitals, laboratories and other outside sources for use to determine patient's eligibility for hospice.
  • Review documentation of own care team and audit medical records to ensure compliance with standards and quality of care.
  • Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
  • Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
  • Facilitate care team meeting by incorporating input of LPN and hospice aide to establish, evaluate, and
  • revise patients' plan of care and prepare for interdisciplinary group meeting.
  • Direct and supervise patient care provided by other nursing team members.
  • Schedule LPN and hospice aide schedule for own care team.
  • Mentor LPN and hospice aide through demonstration of skills, providing feedback on job performance and coordinating activities to enhance job performance.
  • Apprise Clinical Manager of changes in patient's condition, care needs and concerns of patient, family and other health care providers.
  • Participate in orienting new staff, students, volunteers and board members.
  • Participate on committees and projects, as assigned.
  • Act as a resource to peers, students, orientees and other staff members.
  • Participate in activities and professional development that enhance hospice nursing skills.
  • Participate in the broad education process of the Company, both to the medical and lay communities.
  • Exemplify behaviors supportive of internal mission statement.

Professional Development

  • Pursue own professional growth through attendance at required inservices; i.e., safety, infection control, Right to Know Law.
  • Establish professional goals for self and continually evaluate self in the attainment of these goals.

Financial

  • Utilize supplies, equipment, medications, laboratory and patient therapies within the Company philosophy.
  • Employ palliative and home care management modalities in care of the patient prior to hospitalization.
  • Demonstrate knowledge of payment structures and paperwork necessary to change financial classes.
  • Collaborate with Clinical Manager about clinical authorizations.

Other

  • Participate in interviewing and selection process of new hires.
  • Provide input to Clinical Manager LPN and hospice aide job performance.
  • Duties as assigned by the Clinical Manager.*

Additional RN Care Coordinator Preceptor Responsibilities:
Education

  • Plan, coordinate, and carry out educational opportunities for the nurses.
  • Explain the role and performance expectation for the team nurse in the hospice setting.
  • Assist the orientee to identify learning needs.
  • Plan for and provide relevant learning experiences involving the clinical supervisor, senior preceptor and other staff, necessary.
  • Demonstrate and/or supervise nursing procedures or skills that are unfamiliar to the orientee.
  • Orient new nurses to their roles within the IDG.
  • Acquaint the orientee with the concept of IDG through participation in IDG meeting.
  • Evaluate competence of orientee utilizing orientation competency checklist.
  • Provide prompt and consistent feedback, identifying areas in need of further development to the new nurse and the Clinical Manager.
  • Coordinate activities with other nursing preceptors to maintain consistency in practice, establish relationships, and broaden the scope of the program.
  • Provide input to clinical leadership and educators regarding patient care experiences for orientation.
  • Participate in Nurse Preceptor Meetings.
Job ID
2017-1808
Type
Full Time Regular
US-FL-Temple Terrace

Role:

The Hospice House RN is responsible for assessing and identifying patient/family needs, utilizing the nursing process; coordinating the plan of care with the Interdisciplinary Group (IDG) and providing palliative and supportive care to the patient/family unit. The RN utilizes nursing interventions and teaching skills to maximize patient comfort and to enhance the quality of life to the patient/family unit during times of crisis. 

In addition to RN Hospice House responsibilities, the RN Hospice House Preceptor plans, coordinates and carries out educational opportunities for Hospice House nurses. S/he orients the nurses to their role within the interdisciplinary team; evaluates job performance using competency checklist to insure each new nurse has successfully acquired knowledge and skills essential to providing patient care.

 

Qualifications:

  • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit
  • Valid driver's license and automobile insurance per Company policy
  • Reliable transportation to meet visit schedule
  • Minimum one (1) year in-patient nursing or hospice experience
  • Ability to use equipment with visual and auditory mechanisms.
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system required
  • Ability to effectively communicate in English
  • Flexible schedule to meet the needs of Hospice House patients
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation
  • Ability to physically access any home i.e. navigate stairs and narrow spaces, tolerate heat and lack of air conditioning, in any area Company serves.

    Ability to physically access patient rooms and other areas of the Hospice House

 

  • RN Preceptor: One (1) year's experience as a hospice RN Hospice House preferred, with demonstrated competence in patient care and in-depth understanding of Company systems

  • Competencies:

  • Satisfactorily complete competency requirements for this position.
  • Responsibilities of all employees: 
    • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
    • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Comply with Company policies, procedures and standard practices.
    • Observe the Company's health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
    • Use resources in a fiscally responsible manner.
    • Promote the Company through participation in community and professional organizations.
    • Participate proactively in improving performance at the organizational, departmental and individual levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
    • Support Company research and educational activities.
    • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

  

Job Responsibilities:

Clinical

  • Act as primary clinical resource during shift for clinical staff and IDG.
  • Enhance the clinical practice of IDG staff by performing as a role model, mentor, instructor and resource person.
  • Provide coverage/assistance to staff as needed and as patient acuity dictates to ensure continuity of care to all patients.
  • Coordinate patient care, including assessing psychosocial, spiritual care, and volunteer needs, and make appropriate referrals, as needed.
  • Provide and manage direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
  • Coordinate the plan of care, insuring that an individualized plan of care is developed that accurately reflects the patient's evolving needs.
  • Demonstrate clinical skills and provide education to shift staff regarding: case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
  • Consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
  • Take verbal orders from physicians, ARNPs and physician's assistants.
  • Educate patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices.
  • Report changes in the patient's condition to appropriate members of the IDG or other health professionals.
  • Participate with the IDG to evaluate hospice house referrals/admissions for level of care appropriateness.
  • Attend patient deaths; prepare body for transport; oversee disposal of medications.
  • Provide appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial staff.
  • Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision when needed; perform within the guidelines established by the Florida Nurse Practice Act.Administrative

 

  • Document assessment, plan, intervention and evaluation on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
  • Document patient condition and decline to support hospice and level of care appropriateness.
  • Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
  • Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
  • Supervise patient care given by other nursing team members; i.e., LPNs, hospice aides, and contract nurses.
  • Exemplify behaviors supportive of internal mission statement.
  • Participate in orienting new staff, students, volunteers and board members.
  • Participate on committees, projects and department planning, as assigned.
  • Act as a resource to peers, students, orientees and other staff members during shift.
  • Participate in activities and professional development that enhance hospice nursing skills.
  • Participate in the broad education process of the Company, both to the medical and lay communities.
  • Collaborate with other departments (i.e., Medical Services, Pharmacy, Infusion Program, and Continuous Care) to ensure patient care needs are addressed.
  • Supervise patient care given by other nursing team members; i.e., LPNs, hospice aides, and contract nurses.
  • Provide written/verbal input to the evaluation of IDG staff to the Director or Manager.  
  • Communication

 

  • Communicate in a clear and accurate manner. Provide constructive feedback and resolve conflict directly. Assist others to improve communication skills.
  • Incorporate joint decision-making and unified goal achievement into IDG practice.

 

  • Demonstrate respect and understanding for all clinical disciplines required for quality patient care and mentor staff in this process.
  • Assure timely attention to customer concerns and complaints. Provide outstanding customer care to patient and families.Professional Development
  •  
  • Pursue own professional growth through attendance at required in-services and other educational offerings.
  • Establish professional goals for self and continually evaluate self in the attainment of these goals.Financial

 

  • Utilize staffing, supplies, equipment, medications, laboratory and patient therapies within the Company philosophy.
  • Maintain staffing levels for shift based on established protocols
  • Employ palliative care management modalities in care of the patient.Other
  •  
  • Perform other duties as assigned. Education
  • Additional RN Hospice House Preceptor Responsibilities:

 

  • Plan, coordinate, and carry out educational opportunities for the nurses.
  • Explain the role and performance expectation for the Hospice House nurse in the hospice setting.
  • Assist the orientee to identify learning needs.
  • Plan for and provide relevant learning experiences involving other staff as necessary.
  • Demonstrate and/or supervise nursing procedures or skills that are unfamiliar to the orientee.
  • Orient new nurses to their roles within the IDG and hospice house unit.
  • Acquaint the orientee with the concept of IDG through participation in IDG meeting.
  • Evaluate competence of orientee utilizing orientation competency checklist.
  • Provide prompt and consistent feedback, identifying areas in need of further development to the new nurse and the Manager.
  • Coordinate activities with other shift nurses to maintain consistency in practice, establish relationships, and broaden the scope of the program.
  • Provide input to clinical leadership and educators regarding patient care experiences for orientation.
  • Participate in Nurse Preceptor Meetings.

 

Job ID
2017-1804
Type
Full Time Regular
US-FL-Temple Terrace

As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape. We'll help you navigate your individual experience – empowering you with more choices, education and guidance for these important chapters of life.

 Role:

Under physician's orders and RN supervision, the Team LPN/LPN II is responsible for the observation of patient/family needs and providing palliative and supportive care to the patient/family unit.As outlined in the plan of care, s/he utilizesnursing interventions and teaching skills to maximize patient comfort and to enhance the quality of life to the patient/family unit.S/he provides input to the plan of care as a member of the interdisciplinary group.

 

Qualifications:

·Current LPN licensure in the state of Florida, or current licensure from another state plus a temporary Florida permit.

·Valid driver's license and automobile insurance in the State of Florida.

·Reliable transportation to meet visit schedule.

·Minimum one (1) yearnursing experience in a in-patient, hospice, or home health setting.

·Certificate of completion of 30 hour Infusion Therapy Course preferred.

·Ability to communicate in English.

·Flexible schedule to meet the needs of hospice patients.

·Ability to use equipment with visual and auditory mechanisms.

·Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.

·Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.

Job Responsibilities:

Clinical

·Under the direction of an RN, provide palliative nursing care to patients and families incorporating psychosocial, cultural, physical, spiritual and biological components and appropriate nursing intervention as identified in the plan of care developed by the Interdisciplinary Group (IDG).

·Demonstrate clinical skills regarding application of Company policies and procedures such as:medication administration, symptom management, and patient/family relationships.

·Observe/monitor patients for alterations in body systems, pain and symptoms and report to RN.

·Observe and report signs of adverse reactions,response to treatments, and results ofdressing changes to RN.

·Report findings to physicians, ARNPs and physician's assistants following collaboration with RN.

·Take verbal orders from physicians, ARNPs and physician's assistants.Act on verbal orders after noted by an RN.

·Review and reconcile medication list.

·Attend patient deaths and prepare body for transport.

·Provide ABN notice and discharge teaching.

·Oversee disposal of medications.

·Provide bereavement support to the patient caregiver/family.

·Accept responsibility and is accountable for nursing actions; demonstrate an understanding of legal consequences of nursing actions; request supervision when needed; perform within the guidelines established by the Florida Nurse Practice Act.

 

Administrative

·Document observations and interventions on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.

·May complete the Hospice Aide/Caregiver Plan of Care under the direction of the RN.

 

Communication

·Participate as member of the interdisciplinary team in the development, evaluation and revision of the patient's plan of care.

·Present concise, pertinent verbal and written patient information to team; respect input from all disciplines.

·Communicate accurately and completely to staff members, patients, families and supervisors; utilize positive approaches when working with other staff members.

 

Professional Development

·Pursue own professional growth through attendance at required in-services and other educational offerings.

·Establish professional goals for self and continually evaluate self in the attainment of these goals.

 

Financial

·Utilize supplies, equipment, medications, laboratory and patient therapies within the Company philosophy.

 

Other

·Duties as assigned by the Clinical Manager.

 

Additional LPN II Responsibilities:

·"Under the direction of a Registered Professional Nurse (RN)" means that the RN has delegated intravenous therapy functions to an LPN II.The RN does not, in all instances, have to be on premises with the LPN II.

·"Direct Supervision:" means that the RN must be on the premises and immediately physically available in order for the LPN to perform the duty.

 

Clinical

Under the direction of an RN, perform:

·Central Venous Line (CVL) site observation/inspection

·Peripheral intravenous (IV) initiation

·Venous access device dressing, cap change and flushing venous access device

·IV medication and fluid administration (No IV pushes other than saline and heparin; may not add

medicines to IV solutions)

·Venipuncture for blood specimens

 

Additional LPN Team Mentor Responsibilities:

Education

·Plan, coordinate, and carry out educational opportunities for orientee(s).

·Explain the role and performance expectation for the Team LPN nurse in the hospice setting.

·Assist the orientee to identify learning needs.

·Plan for and provide relevant learning experiences to orientee(s) involving the Team Manager, Team Preceptor and other staff, necessary.

·Evaluate competence of orientee utilizing orientation competency checklist.

·Provide prompt and consistent feedback, identifying areas in need of further development for the new LPN, to the Team Preceptor and the Team Manager.

·Coordinate activities with other mentors to maintain consistency in practice, establish relationships, and broaden the scope of the program.

·Provide input to clinical leadership and educators regarding patient care experiences for orientation.

Job ID
2017-1800
Type
Full Time Regular
US-FL-Temple Terrace

Role:   

Responsible for recruitment, selection and hiring of all candidates for the Company.  The Recruiters maintain the highest standard of professional integrity and work values.  S/he upholds confidentiality toward employees, families, patients, colleagues, applicants and sensitive situations arising within the company.

   Qualifications:

  • College degree strongly preferred.  May be offset by relevant and substantial work experience.
  • Competent understanding of current employment laws at the local, state and federal levels.
  • Minimum 5 years of sourcing or recruiting and hiring experience.
  • Strong verbal and written communication skills.
  • Computer literate.  Proficient in word processing and spreadsheet software.
  • Consulting and collaboration skills.  Interdepartmental sensitivity.
  • Ability to plan, initiate, administer and evaluate recruitment programs.
  • Driving record and automobile insurance as per Company policy.
  • Ability to travel HillsboroughCounty on a regular basis.  Other travel as necessary to position.
  • Work under moderate supervision, exercising like amount of discretion and independent judgment.

 Job Responsibilities

 Recruitment:  

  • Identifies current and future staffing needs. 
  • Develops, implements and monitors programs to meet identified staffing needs.
  • Identifies and uses most effective mode(s) of recruitment.
  • Coordinates, participates and/or supports job fairs, career days and other community events on behalf of the Company. 

        

Selection: 

  • Reviews UltiPro Web requisitions for compliance with Company policy *
  • Performs initial interviews to screen for qualified candidates.
  • Hires or make hire recommendations.

 

Employment:  

  • Administers the selection/hiring process: applications, hire letters and candidate documents.
  • Processes internal and external employment advertising/posting web based and other media
  • Utilizes appropriate external website and media sources for advertising
  • Maintains job vacancy listing on website.
  • Ensures that all candidates meet the requirements for employment including license, background screening, references, etc
  • Coordinates on-site and off-site job fairs.
  • Maintains regular follow up with potential candidates.

 

Process Administration: 

  • Processes internal and external employment advertising/posting. *
  • Processes weekly/monthly invoices related to the employment function.*
  • Tracks advertising and related expenses to remain within budget.*
  • Recommends updates/changes to employment process to ensure effective and efficient operation.
  • Prepares quarterly recruitment and selection reports with annual summary.
  • Enters candidate information into HRIS.
  • Updates HRIS information and generate standard reports.

 Other:   

  • Provides manager training regarding interviewing and selection assessment
  • Maintains and advances knowledge of applicable employment laws, trends, and processes.
  • Assists with budget preparation.*
  • Performs other duties as requested. *           

 

Job ID
2017-1798
Type
Full Time Regular
US-FL-Hudson

Role:

The Pool RN is responsible for assessing and identifying patient/family needs using a palliative and supportive nursing process for new and existing patients/families in coordination with the Plan of Care and Interdisciplinary Group (IDG).

 

Qualifications:

  • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit
  • Mobile Driver - Valid driver’s license and automobile insurance per Company policy
  • Reliable transportation to meet visit schedule
  • Minimum one (1) year in-patient nursing, hospice, or home health experience
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
  • Ability to use equipment with visual and auditory mechanisms
  • Ability to effectively communicate (written and oral) in English
  • Flexible schedule to meet the needs of hospice patients
  • Ability to physically access any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) in any area Company serves
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodationCompetencies:

 

  • Satisfactorily complete competency requirements for this position.
  • Responsibilities of all employees
    • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
    • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Comply with Company policies, procedures and standard practices.
    • Observe the Company's health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
    • Use resources in a fiscally responsible manner.
    • Promote the Company through participation in community and professional organizations.
    • Participate proactively in improving performance at the organizational, departmental and individual levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
    • Support Company research and educational activities.
    • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
  • Job Responsibilities:

 

  • Clinical

 

  • Assess patient/family and identify immediate and ongoing needs and appropriate nursing interventions, including change in level of care.
  • Coordinate patient care, including assessing psychosocial, spiritual care, and volunteer needs, and make appropriate referrals, as needed.
  • Continually assess patient’s eligibility for hospice care and facilitate medical review, as needed.
  • Provide and manage direct nursing care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.

 

  • Coordinate the Plan of Care, ensuring that an individualized Plan of Care is developed that accurately reflects the patient’s evolving needs.
  • Demonstrate clinical skills regarding: case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
  • Facilitate coordination of care and documentation for change in level of care, team transfer and hospice discharge.
  • Update interdisciplinary group and other health care professionals about pending medical appointments/ diagnostic testing and outcome/result(s).
  • Consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
  • Take verbal orders from physicians, ARNPs and physicians’ assistants.
  • Educate patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices.
  • Report changes in the patient’s condition to appropriate members of the IDG or other health professionals.
  • Attend patient deaths; prepare body for transport; oversee disposal of medications.
  • Provide appropriate bereavement interventions to the family and caregiver in conjunction with social services staff.
  • Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision when needed; perform within the guidelines established by the Florida Nurse Practice Act.Administrative

 

  • Document assessment, plan, intervention and evaluation on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
  • Document patient condition and decline to support hospice and level of care appropriateness.
  • Request medical records from physicians, hospitals, laboratories and other outside sources for use to determine patient’s eligibility for hospice.
  • Review documentation of own care team and audit medical records to ensure compliance with standards and quality of care.
  • Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
  • Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
  • Facilitate care team meeting by incorporating input of LPN and hospice aide to establish, evaluate, and revise patients’ Plan of Care and prepare for interdisciplinary group meeting.
  • May schedule LPN and hospice aide schedule for own care team.
  • Mentor LPN and hospice aide through demonstration of skills, providing feedback on job performance and coordinating activities to enhance job performance.
  • Apprise Clinical Manager of changes in patient’s condition, care needs and concerns of patient, family and other health care providers.
  • May participate in orienting new staff, students, volunteers and board members.
  • Supervise patient care given by other nursing team members; i.e., LPNs, Hospice Aides, and contract nurses.
  • Exemplify behaviors supportive of internal mission statement.
  • Participate on committees and projects, as assigned.
  • Act as a resource to peers, students, orientees and other staff members.
  • Participate in activities and professional development that enhance hospice nursing skills.
  • Participate in the broad education process of the Company, both to the medical and lay communities. Professional Development

 

  • Pursue own professional growth through attendance at required in-services and other educational offerings.
  • Establish professional goals for self and continually evaluate self in the attainment of these goals.Financial

 

  • Utilize supplies, equipment, medications, laboratory and patient therapies within the Company philosophy.
  • Employ palliative and home care management modalities in care of the patient prior to hospitalization.
  • Demonstrate knowledge of payment structures and paperwork necessary to change financial classes.
  • Collaborate with Clinical Manager about clinical authorizations.Other

 

  • Perform other duties as assigned.

 

Job ID
2017-1797
Type
SSP/Per Diem
US-FL-Hudson

Role:

The HospiceHelp24 (HH24) Field & Phone RN works in collaboration with the Interdisciplinary Group (IDG) to respond to and triage after-hour calls. S/he is responsible for prioritizing patient needs and intervening accordingly, including dispatching HospiceHelp24 (HH24) and other after-hours staff, communicating with the physician, and educating/advising patients/caregivers and others. S/he is responsible for assessing and identifying patient/family needs occurring outside normal business hours using a palliative and supportive nursing process for new and existing patients/families in coordination with the plan of care and Interdisciplinary Group (IDG).

 

Qualifications:

  • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit
  • Mobile Driver - Valid driver’s license and automobile insurance per Company policy
  • Reliable transportation to meet visit schedule
  • Minimum three (3) years’ nursing experience with, at least, one (1) year acute and medical/surgical nursing
  • Excellent critical decision making and problem solving skills
  • Excellent clinical and assessment skills
  • Excellent customer service skills
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
  • Ability to use equipment with visual and auditory mechanisms
  • Ability to effectively communicate in English (verbal and written)
  • Flexible schedule to meet the needs of hospice patients
  • Typing, organization, time management and customer service skills
  • Computer literate; familiar with Word and Excel
  • Ability to perform sedentary work with frequent operations
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations
  • Competencies:

 

  • Satisfactorily complete competency requirements for this position.
  • Responsibilities of all employees:

 

    • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
    • Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Comply with Company policies, procedures and standard practices.
    • Observe the Company's health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
    • Use resources in a fiscally responsible manner.
    • Promote the Company through participation in community and professional organizations.
    • Participate proactively in improving performance at the organizational, departmental and individual levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
    • Support Company research and educational activities.
    • Share expertise with coworkers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
  • Job Responsibilities:

 

  • Clinical

 

  • Assess patient/family and identify immediate needs and appropriate nursing interventions.
  • Provide and manage direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
  • Demonstrate clinical skills regarding: case management, application of company policy and procedure,          physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
  • Prioritize, consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
  • Take and follow verbal orders from physicians, ARNPs and physician’s assistants.
  • Educate patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices.
  • Report changes in the patient’s condition to appropriate members of the IDG or other health professionals.
  • Perform patient visits in a HospiceHelp24 Field RN capacity as needed.
  • Attend patient deaths; prepare body for transport; oversee disposal of medications.
  • Provide appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial staff.
  • Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision, when needed; perform within the guidelines established by the Florida Nurse Practice Act.Administrative

 

    • Document assessment, plan, intervention and evaluation on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
    • Document patient condition and decline to support hospice and level of care appropriateness.
    • Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
    • Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
    • Supervise patient care given by other nursing team members (i.e., LPNs, Hospice Aides, and contract nurses).
    • Exemplify behaviors supportive of the mission statement.
    • Schedule nursing visits, in conjunction with HospiceHelp24 Phone RN, based on patient/family needs.
    • Participate in orienting new staff, students, volunteers, and board members.
    • Participate on committees and projects, as assigned.
    • Act as a resource to peers, students, orientees and other staff members.
    • Attend department meetings as part of their routine work schedule.Professional Developmen 
    • Pursue own professional growth through attendance at required in-services and other educational offerings.
    • Establish professional goals for self and continually evaluate self in the attainment of these goals.
  • Participate in activities and professional development that enhance hospice nursing skills.
  • Participate in the broad education process of the Company, both to the medical and lay communities. Financial
  •  
  • Utilize supplies, equipment, medications, laboratory, and patient therapies within the Company philosophy.
  • Employ palliative and home care management modalities in care of the patient prior to hospitalization.
  • Demonstrate knowledge of payment structures and paperwork necessary to change financial classes.Other
  • Perform other duties as assigned.
Job ID
2017-1796
Type
Full Time Regular
US-FL-Hudson

Role:

The HospiceHelp24 (HH24) Field & Phone RN works in collaboration with the Interdisciplinary Group (IDG) to respond to and triage after-hour calls. S/he is responsible for prioritizing patient needs and intervening accordingly, including dispatching HospiceHelp24 (HH24) and other after-hours staff, communicating with the physician, and educating/advising patients/caregivers and others. S/he is responsible for assessing and identifying patient/family needs occurring outside normal business hours using a palliative and supportive nursing process for new and existing patients/families in coordination with the plan of care and Interdisciplinary Group (IDG).

 

Qualifications:

  • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit
  • Mobile Driver - Valid driver’s license and automobile insurance per Company policy
  • Reliable transportation to meet visit schedule
  • Minimum three (3) years’ nursing experience with, at least, one (1) year acute and medical/surgical nursing
  • Excellent critical decision making and problem solving skills
  • Excellent clinical and assessment skills
  • Excellent customer service skills
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
  • Ability to use equipment with visual and auditory mechanisms
  • Ability to effectively communicate in English (verbal and written)
  • Flexible schedule to meet the needs of hospice patients
  • Typing, organization, time management and customer service skills
  • Computer literate; familiar with Word and Excel
  • Ability to perform sedentary work with frequent operations
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations
  • Competencies:

 

  • Satisfactorily complete competency requirements for this position.
  • Responsibilities of all employees:

 

    • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
    • Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Comply with Company policies, procedures and standard practices.
    • Observe the Company's health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
    • Use resources in a fiscally responsible manner.
    • Promote the Company through participation in community and professional organizations.
    • Participate proactively in improving performance at the organizational, departmental and individual levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
    • Support Company research and educational activities.
    • Share expertise with coworkers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
  • Job Responsibilities:

 

  • Clinical

 

  • Assess patient/family and identify immediate needs and appropriate nursing interventions.
  • Provide and manage direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
  • Demonstrate clinical skills regarding: case management, application of company policy and procedure,          physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
  • Prioritize, consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
  • Take and follow verbal orders from physicians, ARNPs and physician’s assistants.
  • Educate patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices.
  • Report changes in the patient’s condition to appropriate members of the IDG or other health professionals.
  • Perform patient visits in a HospiceHelp24 Field RN capacity as needed.
  • Attend patient deaths; prepare body for transport; oversee disposal of medications.
  • Provide appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial staff.
  • Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision, when needed; perform within the guidelines established by the Florida Nurse Practice Act.Administrative

 

    • Document assessment, plan, intervention and evaluation on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
    • Document patient condition and decline to support hospice and level of care appropriateness.
    • Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
    • Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
    • Supervise patient care given by other nursing team members (i.e., LPNs, Hospice Aides, and contract nurses).
    • Exemplify behaviors supportive of the mission statement.
    • Schedule nursing visits, in conjunction with HospiceHelp24 Phone RN, based on patient/family needs.
    • Participate in orienting new staff, students, volunteers, and board members.
    • Participate on committees and projects, as assigned.
    • Act as a resource to peers, students, orientees and other staff members.
    • Attend department meetings as part of their routine work schedule.Professional Developmen 
    • Pursue own professional growth through attendance at required in-services and other educational offerings.
    • Establish professional goals for self and continually evaluate self in the attainment of these goals.
  • Participate in activities and professional development that enhance hospice nursing skills.
  • Participate in the broad education process of the Company, both to the medical and lay communities. Financial
  •  
  • Utilize supplies, equipment, medications, laboratory, and patient therapies within the Company philosophy.
  • Employ palliative and home care management modalities in care of the patient prior to hospitalization.
  • Demonstrate knowledge of payment structures and paperwork necessary to change financial classes.Other
  • Perform other duties as assigned.
Job ID
2017-1795
Type
Full Time Regular
US-FL-Brooksville | US-FL-Auburndale

As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape. We'll help you navigate your individual experience – empowering you with more choices, education and guidance for these important chapters of life.

Role:

The Social Services Specialist (SSS) provides and coordinates a wide range of social services to terminally ill patients and their families for HPC Healthcare, Inc. (HPC). In concert with the Interdisciplinary Group (IDG), the SSS provides support to patients and their families to help them cope with illness, death, and loss. SSSs work with patients/families to help them manage the physical, social, emotional aspects of coming to terms with life limiting illness. The SSS coordinates community resources to assist patients/families with their biopsychosocial concerns and provides services in a variety of settings, to include: home care, acute care, inpatient and residential hospice care, long term care, after-hours and respite care.

Qualifications:

  • Bachelors degree or above in Social Work (CSWE accredited). 
  • One year experience in health care/hospital setting required. 
  • Familiarity with and working knowledge of the concepts and practices of death and dying with children and adults. 
  • Ability to manage multiple priorities simultaneously and effectively handle the emotional stress of the workload. 
  • Able to remain calm, professional, trouble shoot and intervene with patient/family crisis situations. 
  • Valid driver's license and automobile insurance per company policy and procedure. 
  • Ability to travel to off-site locations. 
  • Ability to work unsupervised exercising a high degree of discretion & independent judgment. 
  • Ability to physically access any home, hospital, nursing home, and ALF i.e. navigate stairs, narrow stairs, narrow spaces, lack of air conditioning, etc. 
  • Ability to work in a team environment and intervene appropriately.

Responsibilities:

Administration

  • Demonstrate joint responsibility with RN Care Coordinator for pediatric patients, patient transfers (i.e., home-inpatient-home), and coordinating with inpatient staff to assure continuity of care. 
  • Coordinates/Collaborates Plan of Care activities with Social Services Coordinator and team Clinical Manager. 
  • Attends staff meetings; in-service training; continuing education and workshops. 
  • Responsible for Volunteer and other training (Social Services/Bereavement) as assigned. 
  • Participates in Quality Assessment and Performance Improvement activities as directed. 
  • Participates in the IDG and provides services to patients and families according to the Plan of Care. 
  • Participates in Hospice committees as assigned.

Caseload

  • Documents findings on appropriate social services forms in appropriate time frame based on referral from RN Care Coordinator and/or IDG; Provides supportive guidance to patients and families. 
  • Initiates appropriate case management activities based upon established policy; Works with Resource Associate to complete tasks. 
  • Experience in children, family, and group modalities. 
  • Empowers patient/families to negotiate with resource providers and make decisions on their own behalf. 
  • Completes social services documentation as needed 
  • Participates in on-call assignments. 
  • Maintains documentation in a manner that reflects timeliness, completeness, accuracy, legibility, clarity of goals and interventions 
  • Evaluates bereavement needs, including making condolence calls, evaluating risk and coordinating the Plan of Care with IDG and bereavement staff. 
  • Works with Resource Associates to coordinate concrete patient care needs, to direct patient visits and attend interdisciplinary group (IDG) meetings are required.

IDG Membership

  • Attends and participates in IDG meetings; assists in developing and updating the Plan of Care; facilitates understanding of social services and bereavement aspects of care, and provides team with goals and interventions for patient/family care. 
  • Consults and collaborates with other professionals to promote quality care and continuity of patient/family care. 
  • Demonstrates respect for fellow professionals and IDG leadership. 
  • Demonstrates critical thinking in problem solving patient/family issues.

Professional Development

  • Enhances professional expertise and hospice knowledge. 
  • Establishes professional goals and evaluates attainment of goals. 
  • Participates in appropriate professional or specialty organizations.

Other

  • Performs other duties as assigned. 
  • Conduct represents the NASW Code of Ethics. 
  • Works within HPC Scope of Service.
Job ID
2017-1794
Type
Full Time Regular
US-FL-Temple Terrace

Role:

The Corporate Director of Clinical Integration is the corporate expert and primary resource for management regarding all facets of clinical integration and clinical informatics and is responsible for planning, organizing, directing, coordinating, evaluating and leading the activities and development strategies of clinical informatics throughout the organization. Encompasses clinical quality of EMR data into operational integrity of clinical information systems, quality improvement, and education related to EMR systems. The Director supervises the Clinical Documentation Manager and the EMR Specialists.

 

Qualifications:

  • Masters degree in nursing from an accredited college or university with a focus in nursing, health or medical informatics.
  • 5 years increasingly responsible experience in nursing, nursing supervision, nursing education and nursing administration.
  • Hospice or home health experience preferred.
  • Active Florida nursing license.
  • Informatics Nursing Certification, or similar board certification, or will obtain within 18 months.
  • Valid driver's license and automobile insurance per company policy; able to travel locally.
  • Demonstrated knowledge of Joint Commission standards.
  • Comprehensive knowledge of Nursing Informatics standards and Health Informatics standards.
  • Experience in quality assurance and performance improvement.
  • In-depth knowledge of evidence based practice, research utilization and professional development principles.
  • Strong experience with information systems, clinical software and other computer applications. Experience at the expert level with Electronic Medical Records (EMR).
  • Experience guiding clinical design, planning, implementation and coordination of EMR for clinical users.
  • Project management certification and/or experience preferred.
  • Excellent written communication skills.
  • Strong analytical and organization skills.
  • Able to speak effectively and persuasively before groups and individuals at all levels of the organization.
  • Excellent interpersonal skills.Competencies:

 

  • Satisfactorily complete competency requirements for this position.Responsibilities of all staff:

 

  • Represent the organization professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
  • Comply with company policies, procedures and standard practices.
  • Observe company health, safety and security practices.
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the organization.
  • Use resources in a fiscally responsible manner.
  • Promote the organization through participation in community and professional organizations.
  • Participate proactively in improving performance at the organizational, departmental and individual levels.
  • Continuing education to improve personal skill levels and professional knowledge.
  • Advance electronic media skills.
  • Support company research and educational activities.
  • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment Performance Improvement activities as appropriate for the position.Leadership Success Factors:

 

  • Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.
  • Initiative. Originate action to achieve goals.
  • Management Identification. Identify with and accept the problems and responsibilities of management.
  • Judgment. Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
  • Planning, Organizing and Controlling. Work with others to establish a course of action for staff to accomplish specific goals.
  • Leadership. Use appropriate interpersonal styles and methods in guiding others toward task accomplishment.
  • Work Standards. Set high goals and standards of performance for self and others. Direct/Compel others to perform.
  • Tolerance for Stress. Maintain stability of performance under pressure and/or opposition.
  • Innovativeness. Generate and/or recognize imaginative, creative solutions in work related situations.
  • Delegation. Allocate decision making and other responsibilities effectively and appropriately.
  • Staff Development. Develop the skills & competencies of direct reports.
  • Organizational Sensitivity. Perceive the impact and implications of decisions on various components of the organization.                             

 

  • Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
    • Regulatory Compliance. Educate and monitor organizational nursing practice for regulatory compliance. Fully knowledgeable of the hospice conditions of participation regulations.Position Specific Responsibilities:Clinical Documentation Specialist (CDS)

 

        • Serves as a transformational clinical leader for the strategy, development, project management, re-engineering, evaluation, and implementation of information technology to support clinical services, clinical application, and clinical/administrative decision-making.
        • Develops and documents processes, audits, and training to ensure integrity and accuracy of clinical systems data.
          • Acts as a primary liaison between CIT, Clinical Staff, Physician Staff and other departments to insure Clinical Documentation Specialist (CDS) / EMR implementations and upgrades are optimized based on clinical workflow redesign.
          • Creates metrics and quality reporting to tools to measure effectiveness of clinical information systems and integrity of data. Collaborates with Corporate Compliance to ensure clinical data standards adhere to quality measures.
          • Champions staff engagement and buy in related to upgrades or changes to the clinical information systems.
          • Clinical Documentation Specialist (CDS) collaborates with CIT to coordinate interdisciplinary clinical input into the design, testing, implementation, and evaluation of clinical systems. Serves as a leader for work groups.
          • Serves as a company-wide resource for clinical data governance, data integrity, and for clinical systems planning, training, development, implementation, and evaluation.
          • Monitors quality performance of clinical information systems with a goal to maximize client outcomes and standardize quality metrics across the system.
          • Leads assessment of clinical workflow process before, during, and after clinical systems implementation.
          • Coordinates efforts to create solutions for mismatched workflows as needed.
          • Participates in testing of upgrades for clinical systems
          • Leads the development, reviewing, and implementing clinical information systems policies and procedures.
          • Actively participates in user groups and national meetings to build knowledge of successful clinical/health informatics practices.
          • Works in concert with all organizational subsidiaries, clinical departments, CMO, CIO, COO, CIT department, Financial Services, and Compliance, Quality and Risk to achieve departmental and system-wide goals and initiatives.
          • Defines information and technology needs for clinicians as they relate to the strategic plan for the organization.
          • Maintains current knowledge of legal standards, regulatory standards, and standards of practice to assure that clinical systems support compliance with these standards. Consultation
          • Provides expert consultation to other subject matter experts in relation to clinical informatics, systems integration, and clinical data governance.

             

  • Assists in developing clinical system specifications.
  • Acts as a conduit for Clinical Integration for the development of Application Service Request (ASR)s.

 

  • Expert user and liaison for the clinical data intelligence systems. Coordinates clinical systems data reporting for subsidiary use.   
  • Education/Orientation/Competencies/Preceptor Program
  •  
  • In conjunction with the Director of Education and Standards plan for, develop, and implement EMR training for new hire orientation, upgrades, and/or changes.
  • Coordinates EMR competencies for annual education.
  • Consults with subsidiary preceptors in relation to EMR standards, clinical data governance, new hire orientation EMR needs, upgrades and/or changes to the clinical EMR system.
  • Identifies new functionality, coordinates new training materials, and coordinates appropriate training for systems users.Research and Development

 

 

  • Utilizes project management skills to identify and implement process improvement changes for assigned projects.
  • Acts as a liaison for data governance of the clinical data warehouse for quality reporting, research, and evidence based practices.
  • Defines, identifies and participates in appropriate and relevant organizational clinical research.
  • Envisions and/or recommends new, mission-consistent, clinical informatics/system integration-related projects; prepares and submits supporting business plans.
  • Evaluates current research findings in a practice setting and makes recommendations to corporate directors for changes in practice or standards.
  • Presents at state and national conferences.Administrative

 

 

Management responsibility for Clinical Documentation Specialist and EMR Specialties: hires, performance evaluations, coaches, counsels, recommends for termination, leave approvals, etc. Other

 

 

Other duties as assigned by the Chief Compliance & Clinical officer

Job ID
2017-1793
Type
Full Time Regular
US-FL-Bartow

Role:

The Clinical Manager (CM) is responsible for direct oversight of all aspects of patient care provided by the staff members of the designated Interdisciplinary Group (IDG), including case management, fiscal accountability, risk, compliance, and personnel management.  S/he is responsible for monitoring the budget and making adjustments as necessary to control expenditures while maintaining quality patient care.

Nursing Home Team CMs: Responsible for communication with facility administrators/directors of nursing where the team's hospice patients reside.

 Qualifications:

  • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit.
  • Bachelors degree or higher in health related field preferred.
  • Three years supervisory and/or management experience preferred.
  • Previous oncology, hospice or home health experience preferred.
  • Previous experience in providing geriatric care preferred for nursing home CMs.
  • Budgeting/financial experience.
  • Valid driver's license and automobile insurance in the State of Florida.
  • Demonstrated skills and ability in: fiscal accountability, communication, interpersonal relations, problem solving, individual team motivation, planning and organizing, conflict resolution and other leadership qualities.
  • Ability to use equipment with visual and auditory mechanisms.
  • Ability to effectively communicate in English.
  • Ability to physically access any home i.e. navigate stairs and narrow spaces, tolerate heat and lack of air conditioning, in any area Company serves.
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.

 

Competencies:

  • Satisfactorily complete competency requirements for this position.

 

Responsibilities of all employees:

  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
  • Comply with Company policies, procedures and standard practices.
  • Observe the Company's health, safety and security practices.
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
  • Use resources in a fiscally responsible manner.
  • Promote the Company through participation in community and professional organizations.
  • Participate proactively in improving performance at the organizational, departmental and individual levels.
  • Improve own professional knowledge and skill level.
  • Advance electronic media skills.
  • Support Company research and educational activities.
  • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

 

Leadership Success Factors: (Managers)

  • Communication.  Express thoughts and ideas clearly.  Adapt communication style to fit audience.
  • Initiative.  Originate action to achieve goals.
  • Management Identification.  Identify with and accept the problems and responsibilities of management.
  • Judgment.  Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
  • Planning, Organizing and Controlling.  Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources.  Monitor results.
  • Leadership.  Use appropriate interpersonal styles and methods in guiding others.
  • Ethics.  Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
  • Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.

 

Job Responsibilities:

Clinical

  • Act as a clinical resource for IDG.
  • Oversee ongoing assessments of physical, psychological, social and spiritual needs of the patient, family and patient caregiver and facilitate appropriate intervention or referral in collaboration with IDG.
  • Recommend palliative and home care management modalities in care of the patient prior to hospitalization.
  • Facilitate/participate in complex patient care conferences as necessary to facilitate meeting expected outcomes established in the plan of care.
  • Take verbal orders from physicians, ARNPs and physician's assistants.
  • Assist team, staff members to accurately determine patients' clinical needs, along with the appropriate level of care.
  • Consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
  • Provide information regarding available community resources and other referral sources when hospice care may not be appropriate.
  • Schedule/provide coverage/assistance to team members as needed and as acuity dictates to ensure continuity of care to all patients on the team.
  • Ensure the responsibility for providing 24 hour, 7 days/week patient care and participate as needed.
  • Implement systems and processes to evaluate actual care delivered to patients compared to needs documented on the plan of care.
  • Facilitate seamless coordination of patients' care between all parties, internal and external.
  • Provide education to IDG members, e.g. system control, case management, financial resources.
  • Monitor and provide feedback and direction on care plan documentation to staff members.
  • Administer direct nursing care to select patients, as deemed appropriate, to maintain own clinical competence and/or to assess particular patient requirement and to provide modeling to staff.
  • Participate in Clinical-on-Call.
  • Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision when needed; perform within the guidelines established by the Florida Nurse Practice Act.
  • Demonstrate knowledge of payment structures and paperwork necessary to change financial classes.
  • Demonstrate knowledge of the various types of regulated home care settings and promote hospice's role in professional management in these settings with clinical staff. 
  • Provide input into budget and operating plans, including staffing positions and patterns.
  • Monitor and control team's financial performance, e.g., staff utilization and productivity, payroll, patient pay classes, status changes and patient care expenses related to hospitalizations, medications, supplies.
  • Ensure staff compliance in accurate reporting of time and mileage expenditures.
  • Provide regular reports on productivity and other performance measures.
  • Ensure effective and timely IDG and staff meetings.
  • Inform staff members about clinical and company business matters.
  • Ensure staff is knowledgeable about and perform according to all company policies and procedures, professional, regulatory and accrediting standards.
  • Assist team members in difficult, sensitive or high-risk work-related interpersonal situations.
  • Implement assigned component of the organizational disaster plan.
  • Collaborate with other teams and departments, i.e., Pharmacy, Infusion Program, DME, HospiceHelp24, Continuous Care Program, Hospice Houses and Admissions, to ensure all patient care needs are met.
  • Ensure all required processes are completed in a timely manner to support regulatory compliance, e.g., recertification updates, care plans, physician orders.

Operations

Administrative

  • Document as necessary on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
  • Ensure adequate orientation for new employees.
  • Interview, select and hire new personnel.
  • Carry out other supervisory and administrative responsibilities including conflict resolution, coaching and counseling, performance evaluations, timely document submission, etc.
  • Perform on-site performance assessments of staff on all shifts as needed.
  • Coordinate completion of employee training requirements (Due/past due training).

 

Communication

  • Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
  • Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
  • Communicate new/revised policies and procedures and departmental updates to staff. 
  • Determine agenda and conduct staff meetings with input from clinical leadership.
  • Establish a consistent system for communication of agency/department updates to staff.
  • Ensure that an effective communication system is in place for staff to receive current patient/family

      information.

  • Provide timely and consistent feedback to referral sources, physicians, and patient/families.
  • Ensure effective, cooperative, courteous and clear communication with team members, outside agencies, other departments, peers and management in order to meet patient care needs.

 

Quality Assessment Performance Improvement (QAPI)

  • Identify QAPI opportunities in patient care and other areas of responsibility, including risk trends/patterns.
  • Participate in QAPI projects and activities.
  • Ensure that the processes for identifying and mitigating sentinel events are clearly communicated to and utilized by staff members.

 

Leadership

  • Pursue own professional growth through attendance at required in-services and other educational offerings.
  • Establish professional goals for self and continually evaluate self in the attainment of these goals.
  • Mentor and provide for management and leadership development of IDG staff members.
  • Provide for team and individual staff development opportunities.
  • Promote staff participation in professional organizations.
  • Model an interdisciplinary and collaborative approach to working with others.
  • Develop and maintain relationships and memberships in healthcare and other work-related organizations.
  • Develop own professional and leadership abilities and knowledge.
  • Participate in organizational task forces, teams and committees.

 

Customer Service and Marketing

  • Ensure timely attention to and effective solutions for customer concerns and complaints.
  • Provide outstanding customer service to the company's customers, both internal and external.
  • Recommend plans to improve customer satisfaction.
  • Assist in collecting feedback from referral sources.
  • Assist in carrying out admissions and marketing plans in service area(s).

 

Other

  • Duties as assigned by the Regional Director/Director of Clinical Services*.

 

Additional Nursing Home Team CM Responsibilities:

  • Professional management of the nursing home patient.
  • Coordination of care with nursing home.
  • Development of joint hospice/nursing home plan of care.
  • Proper knowledge and reporting of abuse and neglect in nursing home setting.
  • Orientation and training to nursing home staff.
  • Knowledge of regulations that govern nursing home facilities and mentor staff on adherence to these regulations.
  • Ensure nursing home is provided with appropriate documents (i.e., election statement, certifications).
  • Meet with administrative team of assigned facilities on a regularly scheduled basis.
  • Facilitate communication between IDG members and nursing home administrative staff.
  • Communicate temporary and long term staffing changes with the Administrator or Director of Nursing of the facility where change
Job ID
2017-1791
Type
Full Time Regular
US-FL-Lakeland

As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey.

From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape.

We'll help you navigate your individual experience – empowering you with more choices, education and guidance for these important chapters of life.

 

 

Role:
Under physician's orders and RN supervision, the Hospice House LPN is responsible for the observation of patient/family needs and providing palliative and supportive care to the patient/family unit.  As outlined in the plan of care, s/he utilizes nursing interventions and teaching skills to maximize patient comfort and to enhance the quality of life to the patient/family unit.  S/he will report, to the appropriate RN, any change in condition of the patient or family unit.  S/he provides emotional support during times of crisis to the patient and family unit.

Qualifications:

    • Current LPN licensure in the state of Florida, or current licensure from another state plus a temporary Florida permit.
    • Valid driver's license and automobile insurance in the State of Florida.
    • Reliable transportation to meet visit schedule.
    • Minimum one (1) year nursing experience in an in-patient hospice, or home health setting.
    • Certificate of completion of 30 hour Infusion Therapy Course preferred.
    • Ability to communicate in English.
    • Flexible schedule to meet the needs of hospice patients.
    • Ability to use equipment with visual and auditory mechanisms.
    • Ability to physically access any home in any service area, i.e., navigate stairs, and narrow spaces, tolerate heat, lack of air conditioning, pets and smoking in any area Company serves.
    • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
    • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.
    • Ability to physically access any home i.e. navigate stairs and narrow spaces, tolerate heat and lack of air conditioning, in any area Company serves.

      Ability to physically access patient rooms and other areas of the Hospice House

    •  

 

Job Responsibilities:
Clinical

  • Under the supervision of an RN, provide palliative nursing care to patients and families incorporating psychosocial, cultural, physical, spiritual and biological components and appropriate nursing intervention as identified in the plan of care developed by the IDG.
  • Demonstrate clinical skills regarding application of HPC Clinical and Administrative policy and procedures, such as: medication administration, symptom management, and patient/family relationships.
  • Observe and report signs of adverse reactions; response to treatments and results of dressing changes.
  • Consult and collaborate with other professionals to promote quality and continuity of patient/family care.
  • Document observations/interventions to support higher level of care.
  • Attend patient deaths; prepare body for transport; oversee disposal of medications.
  • Provide bereavement support to the patient caregiver/family.
  • Accept responsibility and is accountable for nursing actions; demonstrates an understanding of legal consequences of nursing actions; requests supervision when needed; performs within the guidelines established by the Florida Nurse Practice Act.

Administrative

  • Document observations and interventions on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
  • Incorporate behaviors supportive of Internal Mission Statement.
  • Perform within the framework of the philosophies, policies, and procedures.

Communication

  • Communicate accurately and completely to staff members, patients, families and supervisors; utilize positive approaches when working with other staff members.
  • Present concise, pertinent oral and written patient information to team; respect input from all disciplines.
  • Listen to voice mail report prior to visiting the patient.
  • Report changes in patient condition to RN.

Professional Development

  • Pursue own professional growth through attendance at required in-services and other educational offerings.
  • Establish professional goals for self and continually evaluate self in the attainment of these goals.

Financial

  • Utilize supplies, equipment, medications, laboratory and patient therapies within the HPC philosophy.

Safety

  • Practice safe and proper body mechanics relative to moving, positioning and transferring patients.
  • Use necessary precautions with communicable diseases.

Other

  • Duties as assigned by the Continuous Care Manager.*
Job ID
2017-1790
Type
Full Time Regular
US-FL-Lecanto
Job ID
2017-1789
Type
Full Time Regular
US-FL-Temple Terrace

As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape.

Role: The primary functions of a Billing and Follow-Up Representative are the daily management of the assigned portion of the accounts receivable, typically allocated based on payer, and/or alphabetical splits. Basic responsibilities include daily processing and submission of third party claims, regular and consistent follow-up work, denial management, verification of accurate reimbursement, and correction and/or reprocessing of claims as necessary. May also perform other duties as assigned, including but not limited to special patient accounting projects, data entry and cash applications.

 Qualifications:

  • High School Diploma.
  • Minimum one year of medical billing and collection experience required.
  • Knowledge of third party billing and state and federal collection regulations preferred.
  • Ability to prioritize and multi-task independently with little supervision.
  • Must be self-motivated, service oriented and have excellent written and oral communication skills.
  • Requires typing and data entry skills with emphasis on accuracy.
  • Valid drivers' license and automobile insurance.

 Responsibilities:

  • Performs billing functions to review and take necessary actions to resolve billing errors ensuring clean claim submission.
  • Work directly with third party payers, internal and external customers, and other contract clients toward effective and efficient collection results on accounts assigned by management in accordance with departmental policy and procedures.
  • Maintains a thorough knowledge of third party billing and collection requirements for payers assigned for handling.
  • Utilizes all resources available, including electronic inquires to verify eligibility, benefits and claim status.
  • Exercises good judgment towards account resolution and documents all activity on account in a clear, accurate and consistent manner utilizing appropriate online system.
  • Work correspondence, explanation of benefits and remittance advice daily ensuring a 72-hour turnaround period is met.
  • Demonstrates excellent customer service skills when responding to incoming or outgoing calls in a most courteous manner providing clear and appropriate information as needed.
  • Demonstrates the ability to reconcile payments and contractuals when reviewing accounts in order to ensure the accuracy of the account balance.
  • Resolves credit balances in accordance to departmental policy and procedure.
  • Advise team lead and/or supervisor of any billing errors, payer trends in claims processing, denials or payment fluctuations, to ensure proper handling and escalation as necessary.
  • Attends and actively participates in departmental meetings.
  • Meet departmental productivity and quality assurance standards in accordance with departmental policies.
  • Responsible for special projects and all other duties as appropriate under supervision of Patient Accounts management.
Job ID
2017-1788
Type
Part Time Regular
US-FL-Temple Terrace

Role:
Provides the organization with expertise and recommendations to guide the development of respiratory therapy activities and the selection of respiratory therapy equipment and supplies for HPC Healthcare subsidiaries. Acting as a consultant for clinical and medical staff, he/she is responsible for researching and introducing best practices in respiratory care. Participates in planning and priority setting relative to respiratory therapy, working with Company leadership to establish/refine evidence-based protocols, policies and procedures for the care of patients receiving complex respiratory therapies. Performs assessment, diagnostic evaluation, and education of patients with pulmonary dysfunction. Recommends patient treatment options to medical and nursing staff to promote optimum cardiopulmonary function and symptom control.

Qualifications:
Registered Respiratory Therapist (RRT) issued by the Florida Department of Health, Division of Medical Quality Assurance.
Working knowledge of home respiratory equipment and medical supplies including but not limited to:
ventilators, BIPAP, CPAP, liquid oxygen, suction, oxygen concentrators, nebulizer therapy.
Professional attitude with good leadership skills.
Strong critical thinking skills and in depth knowledge of underlying pathophysiology.
Ability to work unsupervised in the field, exercising a high degree of discretion and independent judgment.
Well developed interpersonal skills: ability to problem solve with staff, while maintaining excellent working relationships.
Able to communicate clearly in English; bilingual ability is preferred.
Valid driver's license and automobile insurance according to company policy.
Reliable transportation to meet visit schedule.
Ability to use equipment with visual and auditory mechanisms.
Flexible schedule to meet the needs of hospice patients.
Ability to physically access any home i.e. navigate stairs and narrow spaces, tolerate heat and lack of air conditioning, in any area Company serves.
Ability to manage the emotional stress of working with and caring for terminally ill patients/families.
Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling, lift 50 pounds) of the job with or without reasonable accommodation.

Competencies:
Satisfactory complete competency requirements for this position.

Responsibilities of all employees:
Represent the Company professionally through care delivered and/or services provided to all clients.
Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
Comply with Company policies, procedures and standard practices.
Observe Company health, safety and security practices.
Maintain the confidentiality regarding patients, families, colleagues and other sensitive situations within the Company.
Use resources in a fiscally responsible manner.
Promote Company through participation in community and professional organizations.
Participate pro-actively in improving performance at the organizational, departmental and individual levels.
Improve own professional knowledge and skill level.
Advance electronic media skills.
Support Company research and educational activities.
Share expertise with co-workers both formally and informally.
Participate in Quality Assessment Performance Improvement activities as appropriate for the position.

Job Responsibilities:

Patient Care:
Conduct advanced respiratory evaluation of patients, including subjective and objective assessment and diagnostic testing.
Determine the need for utilization of respiratory equipment and supplies including but not limited to:
BIPAP, CPAP, liquid oxygen, oxygen concentrators, nebulizers, oral & intermittent suction, continuous pulse oximetry, ventilators; initiate and monitor use of equipment & supplies.
Assess the patient's residence to insure an environment of care conducive to the proper delivery of the required respiratory services and care.
Recommend and assist in development of applicable patient/family education materials.
Make recommendations for respiratory treatments and care based on patient assessment and own professional expertise.
Participate in discharge planning/complex patient conferences for patients requiring sophisticated respiratory therapies.
Evaluate treatment effectiveness, patient compliance and safety issues and recommend changes as indicated.
Provide routine follow-up and monitoring as required.

Administrative
Provide input into policies, procedures and processes related to respiratory treatments and interventions.
Collaborate with other health care professionals to establish/revise care protocols.
Research and introduce current information relative to care of patients with pulmonary disease.

Education:
Provide patient/caregiver education to include but not limited to: respiratory equipment use and maintenance, respiratory medications and treatments, energy conservation, home safety and oxygen safety.
Develop educational materials and presentations for nursing/medical staff on complex respiratory equipment and treatments.

Documentation:
Prepare and maintain required documentation for each assigned patient.
Complete documentation in a timely manner and distribute to the appropriate parties.

Communication:
Collaborate with Director of Nursing Practice Standards, supervisor, medical staff, and IDG regarding patient treatment, medical condition, and home environment to ensure continuity of care.
Express thoughts and ideas clearly.
Adapt communication style to fit audience.
Maintain positive work relations with staff members.
Demonstrate courteous behavior and is responsive to patients/families and other members of Company's team.

Professional Development:
Maintain and improve professional skills and abilities.
Attend and participate in related committees and meetings as assigned.

Other:
Other duties as assigned by supervisor.

Job ID
2017-1786
Type
SSP/Per Diem
US-FL-Temple Terrace

Role:

The After Hours Hospice Nurse Practitioner (ARNP) is responsible to provide night, weekend and/or holiday telephone coverage during assigned shifts for hospice patients among the hospice affiliates. Provides high quality care that is consistent with patient/family goals of care. Ensures the hospice plan of care is maintained for hospice patients throughout the described coverage period.

 

Qualifications:

  • Master's degree in nursing
  • ARNP certification recognized by CMS; certification in their discipline an organization recognized by CMS and the state of Florida.
  • Current DEA license
  • Licensed to work as ARNP in the State of Florida
  • Current DEA number prior to beginning employment
  • Eligible for malpractice coverage under the Company's policy terms
  • Knowledge and experience in palliative medical practice and symptom management
  • Strong interpersonal and communication skills
  • Basic computer skills including use of email and word processing (Microsoft Outlook and Word or equivalent programs)
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
  • Ability to prioritize, triage, and manage clinical calls and information providedCompetencies:

 

    • Satisfactorily complete competency requirements for this position
    • Responsibilities of all staff:

                  Represent the company professionally at all times through care delivered and/or services provided to all clients

    • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse
    • Comply with company policies, procedures and standard practices
    • Observe the company's health, safety and security practices
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the company
    • Use resources in a fiscally responsible manner
    • Promote the company through participation in community and professional organizations
    • Participate proactively in improving performance at the organizational, departmental and individual levels
    • Improve own professional knowledge and skill level
  • Advance electronic media skills

 Support the company's research and educational activities

    • Share expertise with co-workers both formally and informally
  • Participate in Quality Assessment Performance Improvement activities as appropriate for the position.
  • Job Responsibilities:

 Work collaboratively with the entire interdisciplinary group, fostering collaborative relationships in the provision of high quality, cost-effective palliative care to hospice patients.

  • Be available by phone for any clinical staff calls; including Hospice House or Hospice Help 24 during assigned shifts.
  • Work with collaborating Physician(s) to assure high quality interdisciplinary care is provided to hospice patients.
  • Maintain high quality, timely clinical documentation.
  • Appropriately prescribe pharmacologic agents to assure that patient medical needs are met.
  • Respond to request of change in patient condition, resulting in level of care change that requires transfer in or out of general inpatient (GIP) setting; hospice house or contract hospital, or need for continuous home care.
  • Provide telephone medical coverage for all hospice patients, including those whose non-hospice attending physician cannot be reached.
  • Communicate appropriate clinical information to appropriate person(s) at the completion of shift.
  • Provide consultative care of patients admitted to the hospice whose referring physician desires such services.
  • Lead specific projects as directed by the Staffing Services Manager, Medical Director, or Corporate Medical Services.
  • Participate in medical reviews, as needed, and directed by the Medical Director or other Physician.
  • Clinical/Supervision:

 

  • Act as a liaison and consultant to the attending physician and other members of the interdisciplinary group, as needed.
  • Educate Company staff, as needed, to promote high quality interdisciplinary care.
  • Attend Company Medical Staff meetings regularly.
  • Participate in relevant Company committees.
  • Represent Company at appropriate local, state, national and international forums.
  • Work cooperatively with the Medical Director/Physician to ensure quality care delivery to all patients.
  • Perform other duties as assigned.
Job ID
2017-1785
Type
SSP/Per Diem
US-FL-Hudson

Role: The Clinical Team Leader, Patient Access is responsible for the daily clinical coordination of patients to address the palliative, spiritual, psychosocial, volunteer and emergent care needs of the patient and family.

  •  Qualifications: 

  • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit

     Valid driver's license and automobile insurance per Company policy

     

    Reliable transportation to meet schedule
  •  

  • Minimum of three (3) years' nursing experience with, at least, one (1) year acute and medical surgery nursing
  •  

  • Two (2) years of supervisory experience preferred
  •  

  • Excellent critical decision making and problem solving skills
  •  

  • Ability to effectively communicate
  •  

  • Flexible schedule to meet the needs of hospice patients
  •  

  • Ability to physically access any care setting (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) in any area Company serves
  •  

  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
  •  

  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation
  •  

     

    Competencies:

     

  • Satisfactorily complete competency requirements for this position.
  •  

    Responsibilities of all employees:

     

  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  •  

  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. 
  •  

  • Comply with Company policies, procedures and standard practices.
  •  

     

  • Observe the Company's health, safety and security practices.

     

  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.

     

  • Use resources in a fiscally responsible manner.
  •  

     

  • Promote the Company through participation in community and professional organizations.
  •  

     

  • Participate proactively in improving performance at the organizational, departmental and individual levels.
  •  

     

  • Improve own professional knowledge and skill level.
  •  

     

  • Advance electronic media skills.
  •  

     

  • Support Company research and educational activities.
  •  

     

  • Share expertise with co-workers both formally and informally.
  •  

     

  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

     

    Leadership Success Factors:

     

  • Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.

     

  • Initiative. Originate action to achieve goals.
  •  

     

  • Management Identification. Identify with and accept the problems and responsibilities of management.
  •  

     

  • Judgment. Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
  •  

     

  • Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results.

     

  • Leadership. Use appropriate interpersonal styles and methods in guiding others. 

     

  • Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.

     

  • Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.

     

     

    Job Responsibilities:

     

    Clinical Oversight

     

  • Acts as the primary clinical resource for clinical and office staff; i.e. Associate Patient Access.

     

  • Recommends alternate approaches to patient care as indicated.
  •  

     

  • Participates in complex patient care conferences (ie) ventilator and bi-pap withdrawals and pediatric referrals.

     

  • Provides coverage/assistance to Patient Access staff when needed and as patient acuity dictates to ensure patient and family needs are met in a timely fashion.

     

  • Collaborates on behalf of the Patient Access staff as needed with the other departments or companies, e.g., medical staff to ensure continuity of care.

     

  • Assists with reviewing patient care documentation and providing on-site clinical visits to identify strengths and areas for development for the Patient Access staff.
  •  

     

  • Follows physicians' and ARNPs' orders to ensure expeditious plan of care is established.

     

  • Provides written/verbal input for performance evaluations delivered by Manager, Patient Access.

     

  • Participates in department on-call.

     

  • Ensures point of service documentation is completed and e-signed within 2 hours of visit end time.
  •  

     

  • Performs Patient Access visits, as needed, and completes/submits proper paperwork timely.
  •  

     

  • Oversees duties performed by other Patient Access; RNs and Social Service Specialists.
  •  

     

  • Accepts responsibility and accountability for all actions (nursing and otherwise); demonstrates an understanding of the legal consequences of nursing actions; requests supervision, when needed; performs within the guidelines established by the Florida Nurse Practice Act.
  •  

     

  • Assesses patient/family and identifies immediate needs, makes appropriate referrals, and initiates a plan of care that accurately reflects the patient's immediate needs.

     

  • Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices.

     

  • Executes assigned component of the organizational disaster plan.
  •  

     

  • Collaborates with Manager, Patient Access to identify staff needs.

     

  • Strives to create a team approach with staff retention and positive morale.

     

    Staff Development

     

  • Orients and mentors new Patient Access staff to ensure clinical staff can effectively evaluate and admit patients in various health care settings.
  •  

     

  • Participates in meetings, as assigned.
  •  

     

  • Provides education in collaboration with the education department; to staff regarding hospice services, overcoming objections to hospice care, pain and symptom management, and the dying process and safety practices.
  •  

     

  • Works in collaboration with the Compliance Department to provide staff education regarding compliance requirement and regulations.

     

  • Educates staff on appropriate bereavement interventions for the family/caregiver, in conjunction with psychosocial staff. 

     

  • Demonstrates a working knowledge of the Medicare Conditions of Participation and the State Regulations for Hospice care.

     

  • Educates Patient Access staff on financial payment structures and the necessary paperwork to be completed during the Patient Access process.

     

  • Assists with daily utilization of staff resource to meet needs of patients/families.

     

    Financial

     

  • Demonstrates knowledge of hospice reimbursement and requirements to be completed during the Patient Access process and educates staff accordingly. 

     

  • Employs palliative and home care management modalities in care of the patient during the referral and admission process

     

  • Demonstrates knowledge of the different levels of hospice care and works with clinical staff for appropriate utilization of the hospice houses and continuous care as part of the Patient Access process.

     

    Communication

     

  • Ensures timely attention to customer concerns and complaints; provides outstanding customer care to patients, families as well as each other.

     

  • Communicates accurately and completely to physicians, ARNPs, staff members, patients, families and other supervisors/managers using a positive approach. 
  •  

  • Demonstrates respect and understanding for all clinical disciplines required for quality, safe patient care and mentors staff in this process.
  •  

  • Communicates the importance of documenting assessments, appropriateness for hospice care, different levels of hospice care, use of professional terminology, legibility, timeliness, legal and regulatory requirements.
  •  

     

  • Models the importance of Point of Service Documentation, and monitors Patient Access staff for compliance. 
  •  

  • Participates on committees and projects, as assigned. 
  • Participates in activities and professional development that enhance hospice nursing skills.
  •  

     

  • Participates in the broad education process of the Company, both to the medical and lay communities. 


    Professional Development

     

  • Exemplifies behaviors supportive of mission statement, core purpose, and core values.

     

  • Pursues own professional growth through attendance of required in-services and other educational offerings.
  •  

     

    Quality and Safety

     

  • Participates in QAPI activities as determined by Director and/or Manager, Patient Access. 

     

  • Participates on task forces or work groups to improve processes and function of Patient Access, as well as how Patient Access interfaces with other departments/teams or companies.

     

  • Educates clinical staff on safety issues as part of the Patient Access process, e.g., fall's prevention.

     

    Other

     Performs other duties as assigned.

Job ID
2017-1782
Type
Full Time Regular
US-FL-Tampa

Role:

The RN, Hospital Inpatient Case Manager provides case management for all A/B and observation patients in our contracted facilities. Accomplishes patient care by assessing treatment needs, and developing, monitoring and evaluating treatment plans and progress.  Facilitates interdisciplinary approach to appropriate care for hospitalized hospice patients.  Prepares patients and families for discharge to appropriate care sites by reviewing and amplifying discharge plans.  Coordinates discharge and post discharge requirements; orienting and training family members and/or care teams.

 Qualifications:

  • RN (BSN preferred) with current Florida license
  • Minimum of 3 years' clinical experience with recent acute care hospital experience preferred; Hospital, Home Health or Hospice experience required
  • Strong CM knowledge and physical assessment skills required
  • Ability to counsel and problem solve with patient/families and work as a team member
  • Excellent communication skills
  • Ability to manage physical demands and emotional stress of caring for terminally ill patients and their families
  • Physical ability to access any home, hospital, NH and ALF (i.e., navigate stairs, narrow spaces, lack of air conditioning, heat, etc.); contact with patients with communicable diseases may be necessary
  • Ability to work with minimal supervision, manage multiple priorities simultaneously and exercise discretion and use independent judgment and critical thinking skills
  • Extraordinary time management and organizational skills required

 

Competencies:

  • Satisfactorily completes competency requirements for this position.

 

Job Responsibilities:

  • Assesses, plans, implements, coordinates, monitors and evaluates options to facilitate care and discharge.
  • Determines patients' requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and spiritual evaluations; reviewing therapist evaluations, treatment objectives, and plans.
  • Establishes treatment plans by setting schedules and routines; coordinating services being provided; arranging resources, including transportation.
  • Provides notice in a timely manner to other departments for discharge needs i.e. pharmacy, DME, RT, etc.
  • Monitors cases by verifying patients' condition, observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
  • Ensures appropriate hospice Level of Care documented in EMR.
  • Maintains patients' records by reviewing case notes; logging events and progress.
  • Communicates patients' progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences.
  • Prepares clients' discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources.
  • Manages the Interdisciplinary Group (IDG) towards prompt effective and safe discharge of patient and family to next setting.
  • Educates physicians and IDG regarding appropriate level of care/utilization issues.
  • Collaborates with hospital systems to ensure proper utilization of patient care resources.
  • Attends and actively participates in all patient conferences and planning.
  • Enhances department and Organization's reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments.
Job ID
2017-1781
Type
Full Time Regular
US-FL-Dade City

Role: The RN Care Coordinator is responsible for coordinating the patient's care and ensuring continuous assessment of the patient's and family's needs and implementation of the interdisciplinary plan of care. S/he directs and supervises the care provided by LPN and hospice aide and oversees the care provided by other disciplines.

In addition to RN Care Coordinator responsibilities, the RN Care Coordinator Preceptor plans, coordinates and carries out educational opportunities for Company team nurses. S/he orients the team nurses to their role within the interdisciplinary team; evaluates job performance using competency checklist to insure each new nurse has successfully acquired knowledge and skills essential to providing patient care.


Qualifications:

  • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit.
  • Valid driver's license and automobile insurance in the State of Florida.
  • Reliable transportation to meet visit schedule.
  • Minimum one (1) year in-patient nursing, hospice, or home health experience.
  • Ability to use equipment with visual and auditory mechanisms.
  • Ability to effectively communicate in English.
  • Flexible schedule to meet the needs of hospice patients.
  • Ability to physically access any home i.e. navigate stairs and narrow spaces, tolerate heat and lack of air conditioning, in any area Company serves.
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.
  • RN Care Coordinator Preceptor: One (1) year's experience as a hospice RN Care Coordinator preferred, with demonstration competence in case management and in depth understanding of Company systems.
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system required

Competencies:

  • Satisfactorily complete competency requirements for this position.
  • Responsibilities of all employees:
  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
  • Comply with Company policies, procedures and standard practices.
  • Observe the Company's health, safety and security practices.
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
  • Use resources in a fiscally responsible manner.
  • Promote the Company through participation in community and professional organizations.
  • Participate proactively in improving performance at the organizational, departmental and individual levels.
  • Improve own professional knowledge and skill level.
  • Advance electronic media skills.
  • Support Company research and educational activities.
  • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:
Clinical

  • Assess patient/family and identify ongoing needs and necessary nursing interventions, including change in level of care.
  • Coordinate patient care, including assessing psychosocial, spiritual care, and volunteer needs, and make appropriate referrals, as needed.
  • Continually assess patient's eligibility for hospice care and facilitate medical review, as needed.
  • Provide and manage direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
  • Coordinate the plan of care, ensuring that an individualized plan of care is developed that accurately reflects the patient's evolving needs.
  • Demonstrate clinical skills regarding: case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
  • Facilitate coordination of care and documentation for change in level of care, team transfer and hospice discharge.
  • Update interdisciplinary group and other health care professionals about pending medical appointments/diagnostic testing and outcome/result(s).
  • Consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
  • Take verbal orders from physicians, ARNPs and physician's assistants.
  • Educate patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices.
  • Report changes in the patient's condition to appropriate members of the IDG or other health professionals.
  • Attend patient deaths and prepare body for transport
  • Oversee disposal of medications.
  • Provide appropriate bereavement interventions to the family and caregiver in conjunction with social services staff.
  • Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision when needed; perform within the guidelines established by the Florida Nurse Practice Act.

Administrative

  • Document assessment, plan, intervention and evaluation on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
  • Document patient condition and decline to support hospice and level of care appropriateness.
  • Request medical records from physicians, hospitals, laboratories and other outside sources for use to determine patient's eligibility for hospice.
  • Review documentation of own care team and audit medical records to ensure compliance with standards and quality of care.
  • Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
  • Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
  • Facilitate care team meeting by incorporating input of LPN and hospice aide to establish, evaluate, and
  • revise patients' plan of care and prepare for interdisciplinary group meeting.
  • Direct and supervise patient care provided by other nursing team members.
  • Schedule LPN and hospice aide schedule for own care team.
  • Mentor LPN and hospice aide through demonstration of skills, providing feedback on job performance and coordinating activities to enhance job performance.
  • Apprise Clinical Manager of changes in patient's condition, care needs and concerns of patient, family and other health care providers.
  • Participate in orienting new staff, students, volunteers and board members.
  • Participate on committees and projects, as assigned.
  • Act as a resource to peers, students, orientees and other staff members.
  • Participate in activities and professional development that enhance hospice nursing skills.
  • Participate in the broad education process of the Company, both to the medical and lay communities.
  • Exemplify behaviors supportive of internal mission statement.

Professional Development

  • Pursue own professional growth through attendance at required inservices; i.e., safety, infection control, Right to Know Law.
  • Establish professional goals for self and continually evaluate self in the attainment of these goals.

Financial

  • Utilize supplies, equipment, medications, laboratory and patient therapies within the Company philosophy.
  • Employ palliative and home care management modalities in care of the patient prior to hospitalization.
  • Demonstrate knowledge of payment structures and paperwork necessary to change financial classes.
  • Collaborate with Clinical Manager about clinical authorizations.

Other

  • Participate in interviewing and selection process of new hires.
  • Provide input to Clinical Manager LPN and hospice aide job performance.
  • Duties as assigned by the Clinical Manager.*

Additional RN Care Coordinator Preceptor Responsibilities:
Education

  • Plan, coordinate, and carry out educational opportunities for the nurses.
  • Explain the role and performance expectation for the team nurse in the hospice setting.
  • Assist the orientee to identify learning needs.
  • Plan for and provide relevant learning experiences involving the clinical supervisor, senior preceptor and other staff, necessary.
  • Demonstrate and/or supervise nursing procedures or skills that are unfamiliar to the orientee.
  • Orient new nurses to their roles within the IDG.
  • Acquaint the orientee with the concept of IDG through participation in IDG meeting.
  • Evaluate competence of orientee utilizing orientation competency checklist.
  • Provide prompt and consistent feedback, identifying areas in need of further development to the new nurse and the Clinical Manager.
  • Coordinate activities with other nursing preceptors to maintain consistency in practice, establish relationships, and broaden the scope of the program.
  • Provide input to clinical leadership and educators regarding patient care experiences for orientation.
  • Participate in Nurse Preceptor Meetings.
Job ID
2017-1780
Type
Full Time Regular
US-FL-Hudson

Role:

The RN, Patient Access is responsible for the clinical coordination of any hospice evaluation and/or admission to hospice. S/he addresses palliative, spiritual, psychosocial, volunteer and emergent care needs of the patient and family in all care settings: home, ALF, Nursing Home, Hospital and/or other location.  Additionally, the RN is responsible for case management and provides daily care coordination for any hospitalized patient.  

 

Qualifications:

  • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit
  • Minimum of three (3) years’ RN experience with, at least, one (1) year acute care, preferably ER or critical care nursing
  • Excellent critical decision making and problem solving skills
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system required
  • Valid driver’s license and automobile insurance per Company policy
  • Reliable transportation to meet schedule
  • Ability to effectively communicate
  • Flexible schedule to meet the needs of hospice patients
  • Ability to physically access any care setting (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) in any area Company serves
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation
  • Competencies:

 

  • Satisfactorily complete competency requirements for this position.
  • Responsibilities of all employees:

 

    • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
    • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Comply with Company policies, procedures and standard practices.
    • Observe the Company's health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
    • Use resources in a fiscally responsible manner.
    • Promote the Company through participation in community and professional organizations.
    • Participate proactively in improving performance at the organizational, departmental and individual levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
    • Support Company research and educational activities.
    • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
  • Job Responsibilities:

 

  • Clinical

 

  • Evaluate every hospice referral on same day as referral, unless otherwise indicated.
  • Assess patient/family and identify immediate needs including assessing psychosocial, spiritual, and volunteer needs, and make appropriate referrals, as needed.
  • Initiate the plan of care that accurately reflects the patient’s immediate needs.
  • Evaluate patient for hospice eligibility admission, utilizing approved criteria and guidelines.
  • Ensure point of service documentation is completed and e-signed within 2 hours of visit end time.
  • Demonstrate clinical skills regarding physical assessment, symptom management, patient/family relationships, and case management.
  • Consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
  • Follow orders from physicians and ARNPs to manage hospice patients expeditiously.
  • Educate patient, family, caregivers and other health professionals about disease process, decline, palliative interventions, care giving, dying process and safety practices.
  • Provide information regarding available community resources and other community resources when hospice care is not appropriate.
  • Provide timely and consistent feedback to referral sources, physicians, and patient/families regarding care plan.
  • Educate case managers, social workers, ALFs, nursing homes and other referral sources to make timely referrals to hospice.
  • Accept responsibility and accountability for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision when needed; perform within the guidelines established by the Florida Nurse Practice Act.
  • May provide home/facility visits in all clinical settings, if no admission visits are scheduled during the regular work day.
  • Administrative

 

  • Document at Point of Service the assessment, care plan, and interventions with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
  • Document patient condition and decline to support hospice and level of care appropriateness.
  • Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
  • May provide hospital with a copy of the hospice Plan of Care when patient will remain in the hospital after date of hospice admission.
  • Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
  • Exemplify behaviors supportive of company mission statement.
  • Participate in orienting new Patient Access staff, students, volunteers and board members.
  • Participate on committees and projects, as assigned.
  • Act as a resource to peers, students, orientees and other staff members.
  • Participate in activities and professional development that enhance hospice nursing skills.
  • Participate in education process of the Company, both to the medical and lay communities.
  • Correct any documentation deficiencies on the same day as requested to avoid delays.
  • Turn in all paperwork within 24 hours of patient visit.
  • Marketing

 

  • Cultivate, develop and enhance care relationships with assigned care partners.
  • Ensure timely attention to customer concerns and complaints.
  • Provide outstanding customer service to the company’s care partners, both internal and external.
  • Collaborate with Professional Relations to increase access to hospice care.
  • Assist in collecting feedback from referral sources.
  • Maintain membership in related health care professional organizations for the purpose of networking.
  • Participate in assigned hospital/facility committee(s) as requested by and approved by the Manager, Patient Access.Education

 

  • Participate in education plan for assigned hospital(s)/facility(s) as established by and in conjunction with Professional Relations.
  • Identify opportunities for hospice in-services in the assigned hospital(s)/facility(s) and coordinate delivery.
  • Provide formal and informal education opportunities in the hospital/facility settings with staff, physicians, and social workers/discharge planners.
  • Communicate health care issues to clinical leadership to enhance service delivery.
  • Customer Service

 

  • Develop positive customer relationships in assigned facility(s) by effectively educating hospice care and conducting presentations both 1 on 1 and formal group in-services, which support the Hospice mission.
  • Provide information about hospice services to all requesting it.
  • Work cooperatively with all departments to meet the needs of the community and patient/family.
  • Maintain regular contact with hospital discharge planners and/or social workers and other key hospital staff.
  • Maintain professional appearance at all times.
  • Financial

 

  • Demonstrate knowledge of hospice reimbursement to bill appropriately and complete necessary paperwork.
  • May employ palliative and home care management modalities in care of the patient prior to hospitalization or to expedite hospital discharge planning.
  • Demonstrate knowledge of the different levels of hospice care and work with clinical staff for appropriate utilization of the hospice houses and continuous care as part of the hospice continuum of care.
  • Utilize supplies, equipment, medications, laboratory and patient therapies within the Company policies.
  • Communication

 

  • Ensure timely attention to customer concerns and complaints. Provide outstanding customer care to patients, families as well as each other.
  • Communicate accurately and completely to physicians, ARNPs, staff members, patients, families and other supervisors/managers using a positive approach.
  • Demonstrate respect and understanding for all clinical disciplines required for quality, safe patient care and mentor staff in this process.
  • Professional Development
  • Pursue own professional growth through attendance at required in-services and other educational offerings.
  • Establish professional goals for self and continually evaluate self in the attainment of these goals.Other

 

  • Perform other duties as assigned. 

 

Job ID
2017-1777
Type
Full Time Regular