Chapters Health

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US-FL-Tampa

As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape.

Role:
To assist in providing pharmacy services to the patients of the Company, working under the direct supervision of a Florida Licensed Pharmacist within the guidelines of the Florida State Law.

Qualifications:

  • High School Diploma or equivalent.
  • Registration with the state board of pharmacy required
  • Previous experience as a pharmacy technician is required.
  • Pharmacy technician certification preferred.
  • Experience of training in the use of aseptic technique in the preparation of sterile products is preferred.
  • Valid Florida drivers' license and automobile insurance.*
  • Ability to work shift hours.*
  • Well developed interpersonal skills: ability to be tactful and understanding in contacts with patient/families, physicians, volunteers and other Company staff.
  • Highly organized and precise.
  • Analytical and thorough in work.
  • Works under moderate supervision exercising a reasonable degree of discretion and independent judgment.

Job Responsibilities:
Pharmacy Operation

  • Prepare prescriptions, assisting with entry of prescription information into the computer system, obtaining bulk medication from stock, counting out medications, packaging and labeling prescriptions, and returning bulk medications to stock shelves.
  • Assist with data entry of patient information for newly admitted patients.
  • Preparation of sterile products, obtaining required products and supplies from inventory, compounding injectable medications using appropriate sterile technique in a laminar flow hood. Labeling the compounded medications and packaging for delivery.
  • Assist with processing filled prescriptions and sterile products for delivery or pick-up.
  • Assist with coordinating delivery of prescriptions and sterile products through courier service, UPS, volunteers or hospice staff. Assist with maintaining tracking system for these deliveries.
  • Answers all incoming telephone calls and screens for appropriate routing or handling of call.
  • Assists in retrieval of refills from automated prescription line.
  • Completes routing slips.
  • Assists in assuring pharmacy work areas are kept clean and orderly.

Inventory Control

  • Assist in preparation of orders, checking in orders, stocking shelves, handling drug recalls and returns, and maintenance of computerized inventory control system. Perform monthly inventory of all medications.
  • Check for outdated medications each month, remove outdated medications from inventory, and fill out appropriate report.
  • Restock prescription vials, bottles, and supplies.

Computer/Data Base

  • Assist with management of computer master files and maintain updated prices in the computer system(s), insuring security and confidentiality of all data contained within such systems.
  • Assure appropriate confidentiality is maintained regarding all patient information collected and used in the department.
  • Assist with data entry for maintaining up to date medication profiles.

Other

  • Perform other duties and responsibilities as requested by the Pharmacy Manager or Director to support the overall mission and services of the Company.*
Job ID
2017-1962
Type
Pool Regular
US-FL-Tampa

As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape.

Role:
To assist in providing pharmacy services to the patients of the Company, working under the direct supervision of a Florida Licensed Pharmacist within the guidelines of the Florida State Law.

Qualifications:

  • High School Diploma or equivalent.
  • Registration with the state board of pharmacy required
  • Previous experience as a pharmacy technician is required.
  • Pharmacy technician certification preferred.
  • Experience of training in the use of aseptic technique in the preparation of sterile products is preferred.
  • Valid Florida drivers' license and automobile insurance.*
  • Ability to work shift hours.*
  • Well developed interpersonal skills: ability to be tactful and understanding in contacts with patient/families, physicians, volunteers and other Company staff.
  • Highly organized and precise.
  • Analytical and thorough in work.
  • Works under moderate supervision exercising a reasonable degree of discretion and independent judgment.

Job Responsibilities:
Pharmacy Operation

  • Prepare prescriptions, assisting with entry of prescription information into the computer system, obtaining bulk medication from stock, counting out medications, packaging and labeling prescriptions, and returning bulk medications to stock shelves.
  • Assist with data entry of patient information for newly admitted patients.
  • Preparation of sterile products, obtaining required products and supplies from inventory, compounding injectable medications using appropriate sterile technique in a laminar flow hood. Labeling the compounded medications and packaging for delivery.
  • Assist with processing filled prescriptions and sterile products for delivery or pick-up.
  • Assist with coordinating delivery of prescriptions and sterile products through courier service, UPS, volunteers or hospice staff. Assist with maintaining tracking system for these deliveries.
  • Answers all incoming telephone calls and screens for appropriate routing or handling of call.
  • Assists in retrieval of refills from automated prescription line.
  • Completes routing slips.
  • Assists in assuring pharmacy work areas are kept clean and orderly.

Inventory Control

  • Assist in preparation of orders, checking in orders, stocking shelves, handling drug recalls and returns, and maintenance of computerized inventory control system. Perform monthly inventory of all medications.
  • Check for outdated medications each month, remove outdated medications from inventory, and fill out appropriate report.
  • Restock prescription vials, bottles, and supplies.

Computer/Data Base

  • Assist with management of computer master files and maintain updated prices in the computer system(s), insuring security and confidentiality of all data contained within such systems.
  • Assure appropriate confidentiality is maintained regarding all patient information collected and used in the department.
  • Assist with data entry for maintaining up to date medication profiles.

Other

  • Perform other duties and responsibilities as requested by the Pharmacy Manager or Director to support the overall mission and services of the Company.*
Job ID
2017-1957
Type
Pool Regular
US-FL-Auburndale

As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape. We'll help you navigate your individual experience – empowering you with more choices, education and guidance for these important chapters of life.

Role:

Under physician's orders and RN supervision, the Continuous Care Nurse is responsible for the observation of patient/family needs and providing palliative and supportive care to the patient/family unit. As outlined in the plan of care, s/he utilizes nursing interventions and teaching skills to maximize patient comfort and to enhance the quality of life to the patient/family unit. S/he will report, to the appropriate RN, any change in condition of the patient or family unit. S/he provides emotional support during times of crisis to the patient and family unit.

Qualifications:

  • Current LPN licensure in the state of Florida, or current licensure from another state plus a temporary Florida permit. 
  • Valid driver's license and automobile insurance in the State of Florida. 
  • Reliable transportation to meet visit schedule. 
  • Minimum one (1) year nursing experience in an in-patient hospice, or home health setting. 
  • Certificate of completion of 30 hour Infusion Therapy Course preferred. 
  • Ability to communicate in English. 
  • Flexible schedule to meet the needs of hospice patients. 
  • Ability to use equipment with visual and auditory mechanisms. 
  • Ability to physically access any home in any service area, i.e., navigate stairs, and narrow spaces, tolerate heat, lack of air conditioning, pets and smoking in any area Company serves. 
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families. 
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.

Job Responsibilities:

Clinical

  • Under the supervision of an RN, provide palliative nursing care to patients and families incorporating psychosocial, cultural, physical, spiritual and biological components and appropriate nursing intervention as identified in the plan of care developed by the IDG. 
  • Demonstrate clinical skills regarding application of HPC Clinical and Administrative policy and procedures, such as: medication administration, symptom management, and patient/family relationships. 
  • Observe and report signs of adverse reactions; response to treatments and results of dressing changes. 
  • Consult and collaborate with other professionals to promote quality and continuity of patient/family care. 
  • Document observations/interventions to support higher level of care. 
  • Attend patient deaths; prepare body for transport; oversee disposal of medications. 
  • Provide bereavement support to the patient caregiver/family. 
  • Accept responsibility and is accountable for nursing actions; demonstrates an understanding of legal consequences of nursing actions; requests supervision when needed; performs within the guidelines established by the Florida Nurse Practice Act.

Administrative

  • Document observations and interventions on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications. 
  • Incorporate behaviors supportive of Internal Mission Statement. 
  • Perform within the framework of the philosophies, policies, and procedures.

Communication

  • Communicate accurately and completely to staff members, patients, families and supervisors; utilize positive approaches when working with other staff members. 
  • Present concise, pertinent oral and written patient information to team; respect input from all disciplines. 
  • Listen to voice mail report prior to visiting the patient. 
  • Report changes in patient condition to RN.

Professional Development

  • Pursue own professional growth through attendance at required in-services and other educational offerings. 
  • Establish professional goals for self and continually evaluate self in the attainment of these goals.

Financial

  • Utilize supplies, equipment, medications, laboratory and patient therapies within the HPC philosophy.

Safety

  • Practice safe and proper body mechanics relative to moving, positioning and transferring patients. 
  • Use necessary precautions with communicable diseases.

Other

  • Duties as assigned by the Continuous Care Manager.
Job ID
2017-1954
Type
Full Time Regular
US-FL-Auburndale

Role: The RN Care Coordinator is responsible for coordinating the patient's care and ensuring continuous assessment of the patient's and family's needs and implementation of the interdisciplinary plan of care. S/he directs and supervises the care provided by LPN and hospice aide and oversees the care provided by other disciplines.

In addition to RN Care Coordinator responsibilities, the RN Care Coordinator Preceptor plans, coordinates and carries out educational opportunities for Company team nurses. S/he orients the team nurses to their role within the interdisciplinary team; evaluates job performance using competency checklist to insure each new nurse has successfully acquired knowledge and skills essential to providing patient care.


Qualifications:

  • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit.
  • Valid driver's license and automobile insurance in the State of Florida.
  • Reliable transportation to meet visit schedule.
  • Minimum one (1) year in-patient nursing, hospice, or home health experience.
  • Ability to use equipment with visual and auditory mechanisms.
  • Ability to effectively communicate in English.
  • Flexible schedule to meet the needs of hospice patients.
  • Ability to physically access any home i.e. navigate stairs and narrow spaces, tolerate heat and lack of air conditioning, in any area Company serves.
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.
  • RN Care Coordinator Preceptor: One (1) year's experience as a hospice RN Care Coordinator preferred, with demonstration competence in case management and in depth understanding of Company systems.
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system required

Competencies:

  • Satisfactorily complete competency requirements for this position.
  • Responsibilities of all employees:
  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
  • Comply with Company policies, procedures and standard practices.
  • Observe the Company's health, safety and security practices.
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
  • Use resources in a fiscally responsible manner.
  • Promote the Company through participation in community and professional organizations.
  • Participate proactively in improving performance at the organizational, departmental and individual levels.
  • Improve own professional knowledge and skill level.
  • Advance electronic media skills.
  • Support Company research and educational activities.
  • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:
Clinical

  • Assess patient/family and identify ongoing needs and necessary nursing interventions, including change in level of care.
  • Coordinate patient care, including assessing psychosocial, spiritual care, and volunteer needs, and make appropriate referrals, as needed.
  • Continually assess patient's eligibility for hospice care and facilitate medical review, as needed.
  • Provide and manage direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
  • Coordinate the plan of care, ensuring that an individualized plan of care is developed that accurately reflects the patient's evolving needs.
  • Demonstrate clinical skills regarding: case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
  • Facilitate coordination of care and documentation for change in level of care, team transfer and hospice discharge.
  • Update interdisciplinary group and other health care professionals about pending medical appointments/diagnostic testing and outcome/result(s).
  • Consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
  • Take verbal orders from physicians, ARNPs and physician's assistants.
  • Educate patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices.
  • Report changes in the patient's condition to appropriate members of the IDG or other health professionals.
  • Attend patient deaths and prepare body for transport
  • Oversee disposal of medications.
  • Provide appropriate bereavement interventions to the family and caregiver in conjunction with social services staff.
  • Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision when needed; perform within the guidelines established by the Florida Nurse Practice Act.

Administrative

  • Document assessment, plan, intervention and evaluation on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
  • Document patient condition and decline to support hospice and level of care appropriateness.
  • Request medical records from physicians, hospitals, laboratories and other outside sources for use to determine patient's eligibility for hospice.
  • Review documentation of own care team and audit medical records to ensure compliance with standards and quality of care.
  • Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
  • Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
  • Facilitate care team meeting by incorporating input of LPN and hospice aide to establish, evaluate, and
  • revise patients' plan of care and prepare for interdisciplinary group meeting.
  • Direct and supervise patient care provided by other nursing team members.
  • Schedule LPN and hospice aide schedule for own care team.
  • Mentor LPN and hospice aide through demonstration of skills, providing feedback on job performance and coordinating activities to enhance job performance.
  • Apprise Clinical Manager of changes in patient's condition, care needs and concerns of patient, family and other health care providers.
  • Participate in orienting new staff, students, volunteers and board members.
  • Participate on committees and projects, as assigned.
  • Act as a resource to peers, students, orientees and other staff members.
  • Participate in activities and professional development that enhance hospice nursing skills.
  • Participate in the broad education process of the Company, both to the medical and lay communities.
  • Exemplify behaviors supportive of internal mission statement.

Professional Development

  • Pursue own professional growth through attendance at required inservices; i.e., safety, infection control, Right to Know Law.
  • Establish professional goals for self and continually evaluate self in the attainment of these goals.

Financial

  • Utilize supplies, equipment, medications, laboratory and patient therapies within the Company philosophy.
  • Employ palliative and home care management modalities in care of the patient prior to hospitalization.
  • Demonstrate knowledge of payment structures and paperwork necessary to change financial classes.
  • Collaborate with Clinical Manager about clinical authorizations.

Other

  • Participate in interviewing and selection process of new hires.
  • Provide input to Clinical Manager LPN and hospice aide job performance.
  • Duties as assigned by the Clinical Manager.*

Additional RN Care Coordinator Preceptor Responsibilities:
Education

  • Plan, coordinate, and carry out educational opportunities for the nurses.
  • Explain the role and performance expectation for the team nurse in the hospice setting.
  • Assist the orientee to identify learning needs.
  • Plan for and provide relevant learning experiences involving the clinical supervisor, senior preceptor and other staff, necessary.
  • Demonstrate and/or supervise nursing procedures or skills that are unfamiliar to the orientee.
  • Orient new nurses to their roles within the IDG.
  • Acquaint the orientee with the concept of IDG through participation in IDG meeting.
  • Evaluate competence of orientee utilizing orientation competency checklist.
  • Provide prompt and consistent feedback, identifying areas in need of further development to the new nurse and the Clinical Manager.
  • Coordinate activities with other nursing preceptors to maintain consistency in practice, establish relationships, and broaden the scope of the program.
  • Provide input to clinical leadership and educators regarding patient care experiences for orientation.
  • Participate in Nurse Preceptor Meetings.
Job ID
2017-1948
Type
SSP/Per Diem
US-FL-Lakeland

Role: The RN Care Coordinator is responsible for coordinating the patient's care and ensuring continuous assessment of the patient's and family's needs and implementation of the interdisciplinary plan of care. S/he directs and supervises the care provided by LPN and hospice aide and oversees the care provided by other disciplines.

In addition to RN Care Coordinator responsibilities, the RN Care Coordinator Preceptor plans, coordinates and carries out educational opportunities for Company team nurses. S/he orients the team nurses to their role within the interdisciplinary team; evaluates job performance using competency checklist to insure each new nurse has successfully acquired knowledge and skills essential to providing patient care.


Qualifications:

  • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit.
  • Valid driver's license and automobile insurance in the State of Florida.
  • Reliable transportation to meet visit schedule.
  • Minimum one (1) year in-patient nursing, hospice, or home health experience.
  • Ability to use equipment with visual and auditory mechanisms.
  • Ability to effectively communicate in English.
  • Flexible schedule to meet the needs of hospice patients.
  • Ability to physically access any home i.e. navigate stairs and narrow spaces, tolerate heat and lack of air conditioning, in any area Company serves.
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.
  • RN Care Coordinator Preceptor: One (1) year's experience as a hospice RN Care Coordinator preferred, with demonstration competence in case management and in depth understanding of Company systems.
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system required

Competencies:

  • Satisfactorily complete competency requirements for this position.
  • Responsibilities of all employees:
  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
  • Comply with Company policies, procedures and standard practices.
  • Observe the Company's health, safety and security practices.
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
  • Use resources in a fiscally responsible manner.
  • Promote the Company through participation in community and professional organizations.
  • Participate proactively in improving performance at the organizational, departmental and individual levels.
  • Improve own professional knowledge and skill level.
  • Advance electronic media skills.
  • Support Company research and educational activities.
  • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:
Clinical

  • Assess patient/family and identify ongoing needs and necessary nursing interventions, including change in level of care.
  • Coordinate patient care, including assessing psychosocial, spiritual care, and volunteer needs, and make appropriate referrals, as needed.
  • Continually assess patient's eligibility for hospice care and facilitate medical review, as needed.
  • Provide and manage direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
  • Coordinate the plan of care, ensuring that an individualized plan of care is developed that accurately reflects the patient's evolving needs.
  • Demonstrate clinical skills regarding: case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
  • Facilitate coordination of care and documentation for change in level of care, team transfer and hospice discharge.
  • Update interdisciplinary group and other health care professionals about pending medical appointments/diagnostic testing and outcome/result(s).
  • Consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
  • Take verbal orders from physicians, ARNPs and physician's assistants.
  • Educate patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices.
  • Report changes in the patient's condition to appropriate members of the IDG or other health professionals.
  • Attend patient deaths and prepare body for transport
  • Oversee disposal of medications.
  • Provide appropriate bereavement interventions to the family and caregiver in conjunction with social services staff.
  • Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision when needed; perform within the guidelines established by the Florida Nurse Practice Act.

Administrative

  • Document assessment, plan, intervention and evaluation on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
  • Document patient condition and decline to support hospice and level of care appropriateness.
  • Request medical records from physicians, hospitals, laboratories and other outside sources for use to determine patient's eligibility for hospice.
  • Review documentation of own care team and audit medical records to ensure compliance with standards and quality of care.
  • Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
  • Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
  • Facilitate care team meeting by incorporating input of LPN and hospice aide to establish, evaluate, and
  • revise patients' plan of care and prepare for interdisciplinary group meeting.
  • Direct and supervise patient care provided by other nursing team members.
  • Schedule LPN and hospice aide schedule for own care team.
  • Mentor LPN and hospice aide through demonstration of skills, providing feedback on job performance and coordinating activities to enhance job performance.
  • Apprise Clinical Manager of changes in patient's condition, care needs and concerns of patient, family and other health care providers.
  • Participate in orienting new staff, students, volunteers and board members.
  • Participate on committees and projects, as assigned.
  • Act as a resource to peers, students, orientees and other staff members.
  • Participate in activities and professional development that enhance hospice nursing skills.
  • Participate in the broad education process of the Company, both to the medical and lay communities.
  • Exemplify behaviors supportive of internal mission statement.

Professional Development

  • Pursue own professional growth through attendance at required inservices; i.e., safety, infection control, Right to Know Law.
  • Establish professional goals for self and continually evaluate self in the attainment of these goals.

Financial

  • Utilize supplies, equipment, medications, laboratory and patient therapies within the Company philosophy.
  • Employ palliative and home care management modalities in care of the patient prior to hospitalization.
  • Demonstrate knowledge of payment structures and paperwork necessary to change financial classes.
  • Collaborate with Clinical Manager about clinical authorizations.

Other

  • Participate in interviewing and selection process of new hires.
  • Provide input to Clinical Manager LPN and hospice aide job performance.
  • Duties as assigned by the Clinical Manager.*

Additional RN Care Coordinator Preceptor Responsibilities:
Education

  • Plan, coordinate, and carry out educational opportunities for the nurses.
  • Explain the role and performance expectation for the team nurse in the hospice setting.
  • Assist the orientee to identify learning needs.
  • Plan for and provide relevant learning experiences involving the clinical supervisor, senior preceptor and other staff, necessary.
  • Demonstrate and/or supervise nursing procedures or skills that are unfamiliar to the orientee.
  • Orient new nurses to their roles within the IDG.
  • Acquaint the orientee with the concept of IDG through participation in IDG meeting.
  • Evaluate competence of orientee utilizing orientation competency checklist.
  • Provide prompt and consistent feedback, identifying areas in need of further development to the new nurse and the Clinical Manager.
  • Coordinate activities with other nursing preceptors to maintain consistency in practice, establish relationships, and broaden the scope of the program.
  • Provide input to clinical leadership and educators regarding patient care experiences for orientation.
  • Participate in Nurse Preceptor Meetings.
Job ID
2017-1945
Type
Full Time Regular
US-FL-Auburndale

As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape.

Role:

Under RN direction and supervision, the Hospice Aide performs personal care, homemaker assistance and defined nursing procedures for terminally ill patients and their caregivers.

Qualifications:

  • Current Florida certificate as CNA.
  • Valid driver's license and automobile insurance in the State of Florida.
  • Reliable transportation to meet work schedule.
  • One (1) year CNA or home health aide experience (Hospice Aide Training Program can be substituted for homecare/hospice experience).
  • Ability to use equipment with visual and auditory mechanisms.
  • Ability to communicate (written and oral) in English.
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.
  • Must be able to physically access any home or facility in assigned area, i.e., navigate stairs, and narrow spaces, tolerate heat and lack of air conditioning.
  • Must be able/willing to have contact with individuals with communicable diseases.
  • Ability to physically access any home i.e. navigate stairs and narrow spaces, tolerate heat and lack of air conditioning, in any area Company serves.

 

Responsibilities:
Clinical

  • Maintain competencies/contact hours as required by HPC and state. 
  • Provide patient/caregiver services according to written Hospice Aide/Caregiver Plan of Care and HPC policies and procedure
  • Practice safe and proper body mechanics relative to moving, positioning and transferring patients.
  • Assist patient and or caregiver in maintaining a clean and safe home.
  • Provide caregiver relief as part of the plan of care.
  • Transport medications, supplies, lab specimens, documents and other items needed to meet the plan of care as requested by the RN Care Coordinator.
  • Under the direction or supervision of an RN, the Hospice Aide may perform activities that promote activities of daily living, including:
  1. Vital signs/weights
  2. Bed Bath 
  3. Sponge Bath
  4. Tub Bath 
  5. Shower
  6. Perineal care
  7. Grooming
  8. Mouth care 
  9. File Nails 
  10. Shampoo hair
  11. Shave
  12. Skin care - basic: application of lotion 
  13. Apply over-the-counter ointment 
  14. Positioning body/alignment 
  15. Transfer to bed, chair
  16. Assist with ambulation and exercises
  17. Range of motion 
  18. Ted hose application/removal
  19. Give food and fluids 
  20. Light meal preparation 
  21. Offer/empty urinal/bedpan 
  22. Empty colostomy bags 
  23. Empty foley/external catheter bags 
  24. Measure urinary output 
  25. Emotional support 
  26. Reality orientation/socialization
  27. Caregiver relief
  28. Make occupied/unoccupied bed 
  29. Light housekeeping
  30. Laundry related to patient's care
  31. Report significant changes and needs
  32. Document significant observations 
  33. Provide input into planning and evaluation of care

The Hospice Aide may not perform the following:

  1. Administer medication 
  2. Change sterile dressings 
  3. Tracheostomy care
  4. Gastric feedings 
  5. Trim fingernails/toenails
  6. Visit after hours unless pre-approved by supervisor
  7. Visit survivors unless pre-approved by supervisor
  8. Run errands that require exchange of money 
  9. Apply heat
  10. Suctioning 
  11. Catheterization
  12. Gavage/lavage
  13. Any procedure not in HA Plan of Care 
  14. Colostomy care (change wafer)
  15. Apply ointments containing prescription medication
  16. Transport patient/family

Communication

  • Contribute to the development of the Hospice Plan of Care by reporting observations to RN
  • Immediately report to the RN or supervisor any changes in patient/caregiver needs 

Other

  • Maintain medical records in accordance with HPC policies and procedures, i.e., Santrax documentation.
  • Attend HPC and mandatory scheduled meetings and participates in committees.
  • Attend HPC and community educational offerings as appropriate.*
  • Perform other job related duties as requested.
Job ID
2017-1944
Type
Full Time Regular
US-FL-Temple Terrace

Role: 

The Executive Administrative Assistant is responsible for the administrative support and office management functions for one or more Chief Officers. S/he adheres to the highest standards of professional values and work ethics, while furthering the mission of the Organization. He/she maintains the confidentiality of patient/families, colleagues, applicants, sensitive situations arising within the Organization, and issues related to the Executive Office.

 

Qualifications:

  • High school diploma or GED required; a college degree preferred, but may be substituted with previous related work experience of eight (8) years
  • A minimum of five (5) years’ experience in an administrative support and office management capacity to a senior executive
  • Expert computer knowledge including word processing, spreadsheet, presentation, and email software such as advanced skill in Microsoft office software (Word, Excel, PowerPoint, Outlook)
  • Highly organized with the ability to successfully manage multiple priorities simultaneously, effectively and efficiently while maintaining confidentiality and demonstrate initiative and overall efficiency .
  • Excellent interpersonal skills; ability to interact professionally with internal and external constituents; exercise mature judgment; maintain flexibility and courteous demeanor in stressful situations
    • Superior written and verbal communication skills with the ability to interact professionally with internal and external customers
    • Able to perform with a high degree of accuracy while meeting deadlines
    • Ability to remain calm and professional in stressful situations and to maintain stability of performance under pressure and/or opposition
        • Intermittent Driver - Valid driver’s license and auto insurance per Organization policy
        • Ability to travel to off-site locations
        • Ability to work with minimal oversightCompetencies:
        •  
          • Satisfactorily complete competency requirements for the position. Responsibilities of all employees:
          •  
          • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
          • Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
          • Comply with Company policies, procedures and standard practices.
          • Observe Company health, safety and security practices.
          • Promote the Company through participation in community and professional organizations.
          • Participate proactively in improving performance at the organizational, departmental and individual levels.
          • Improve own professional knowledge and skill level.
          • Advance electronic media skills.
          • Support Company research and educational activities.
          • Share expertise with co-workers both formally and informally.
          • Participate in Quality Assessment Performance Improvement activities as appropriate for the position.   
          • Job Responsibilities:
        •  Anticipates needs for and provides overall administrative support for the assigned executive(s).
        • Designs and prepares presentation materials: including slides, reports, display boards, etc.
        • Assists with questions and information in regards to assigned area(s).
        • Prepares for executive level meetings as related to assigned executive(s)’ needs (e.g. Board meetings, committee meetings, strategic planning sessions, etc.); responsible for minutes.
        • Manages records, manuals, databases, and files; composes and distributes correspondence, announcements, memoranda, spreadsheets, etc.
        • Maintains in strict confidence all information and documents concerning the Organization and any aspect of its operations.
        • Manages and coordinates executive(s)’ calendar.
        • Assists with monthly and ad hoc reports.
        • Coordinates travel for off-site meetings and speaking engagements as directed by assigned executive(s).
        • Functions as a liaison between office of the assigned executive(s) and others by facilitating a variety of activities, actions and projects.
        • Assists with tracking projects.
        • Responsible for office supplies, mail, and the maintenance of the Administration area and meeting rooms.
        • Process invoices, purchase orders, and expense reports; maintain department budget and expense files.
        • Provide coverage in administrative suite, as directed.
        • Performs other duties as assigned.
Job ID
2017-1943
Type
Full Time Regular
US-FL-Temple Terrace

As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape. We'll help you navigate your individual experience – empowering you with more choices, education and guidance for these important chapters of life. 

Role:
Under physician's orders and RN supervision, the Hospice House LPN is responsible for the observation of patient/family needs and providing palliative and supportive care to the patient/family unit. As outlined in the plan of care, s/he utilizes nursing interventions and teaching skills to maximize patient comfort and to enhance the quality of life to the patient/family unit. S/he will report, to the appropriate RN, any change in condition of the patient or family unit. S/he provides emotional support during times of crisis to the patient and family unit.

Qualifications:

  • Current LPN licensure in the state of Florida, or current licensure from another state plus a temporary Florida permit.
  • Valid driver's license and automobile insurance in the State of Florida.
  • Reliable transportation to meet visit schedule.
  • Minimum one (1) year nursing experience in an in-patient hospice, or home health setting.
  • Certificate of completion of 30 hour Infusion Therapy Course preferred.
  • Ability to communicate in English.
  • Flexible schedule to meet the needs of hospice patients.
  • Ability to use equipment with visual and auditory mechanisms.
  • Ability to physically access any home in any service area, i.e., navigate stairs, and narrow spaces, tolerate heat, lack of air conditioning, pets and smoking in any area Company serves.
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.
  • Ability to physically access any home i.e. navigate stairs and narrow spaces, tolerate heat and lack of air conditioning, in any area Company serves. 
  • Ability to physically access patient rooms and other areas of the Hospice House

Job Responsibilities:
Clinical

  • Under the supervision of an RN, provide palliative nursing care to patients and families incorporating psychosocial, cultural, physical, spiritual and biological components and appropriate nursing intervention as identified in the plan of care developed by the IDG.
  • Demonstrate clinical skills regarding application of HPC Clinical and Administrative policy and procedures, such as: medication administration, symptom management, and patient/family relationships.
  • Observe and report signs of adverse reactions; response to treatments and results of dressing changes.
  • Consult and collaborate with other professionals to promote quality and continuity of patient/family care.
  • Document observations/interventions to support higher level of care.
  • Attend patient deaths; prepare body for transport; oversee disposal of medications.
  • Provide bereavement support to the patient caregiver/family.
  • Accept responsibility and is accountable for nursing actions; demonstrates an understanding of legal consequences of nursing actions; requests supervision when needed; performs within the guidelines established by the Florida Nurse Practice Act.

Administrative

  • Document observations and interventions on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
  • Incorporate behaviors supportive of Internal Mission Statement.
  • Perform within the framework of the philosophies, policies, and procedures.

Communication

  • Communicate accurately and completely to staff members, patients, families and supervisors; utilize positive approaches when working with other staff members.
  • Present concise, pertinent oral and written patient information to team; respect input from all disciplines.
  • Listen to voice mail report prior to visiting the patient.
  • Report changes in patient condition to RN.

Professional Development

  • Pursue own professional growth through attendance at required in-services and other educational offerings.
  • Establish professional goals for self and continually evaluate self in the attainment of these goals.

Financial

  • Utilize supplies, equipment, medications, laboratory and patient therapies within the HPC philosophy.

Safety

  • Practice safe and proper body mechanics relative to moving, positioning and transferring patients.
  • Use necessary precautions with communicable diseases.

Other

  • Duties as assigned by the Continuous Care Manager.*
Job ID
2017-1942
Type
SSP/Per Diem
US-FL-Temple Terrace

Role:

The Hospice House RN is responsible for assessing and identifying patient/family needs, utilizing the nursing process; coordinating the plan of care with the Interdisciplinary Group (IDG) and providing palliative and supportive care to the patient/family unit. The RN utilizes nursing interventions and teaching skills to maximize patient comfort and to enhance the quality of life to the patient/family unit during times of crisis. 

In addition to RN Hospice House responsibilities, the RN Hospice House Preceptor plans, coordinates and carries out educational opportunities for Hospice House nurses. S/he orients the nurses to their role within the interdisciplinary team; evaluates job performance using competency checklist to insure each new nurse has successfully acquired knowledge and skills essential to providing patient care.

 

Qualifications:

  • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit
  • Valid driver's license and automobile insurance per Company policy
  • Reliable transportation to meet visit schedule
  • Minimum one (1) year in-patient nursing or hospice experience
  • Ability to use equipment with visual and auditory mechanisms.
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system required
  • Ability to effectively communicate in English
  • Flexible schedule to meet the needs of Hospice House patients
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation
  • Ability to physically access any home i.e. navigate stairs and narrow spaces, tolerate heat and lack of air conditioning, in any area Company serves.

    Ability to physically access patient rooms and other areas of the Hospice House

 

  • RN Preceptor: One (1) year's experience as a hospice RN Hospice House preferred, with demonstrated competence in patient care and in-depth understanding of Company systems

  • Competencies:

  • Satisfactorily complete competency requirements for this position.
  • Responsibilities of all employees: 
    • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
    • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Comply with Company policies, procedures and standard practices.
    • Observe the Company's health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
    • Use resources in a fiscally responsible manner.
    • Promote the Company through participation in community and professional organizations.
    • Participate proactively in improving performance at the organizational, departmental and individual levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
    • Support Company research and educational activities.
    • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

  

Job Responsibilities:

Clinical

  • Act as primary clinical resource during shift for clinical staff and IDG.
  • Enhance the clinical practice of IDG staff by performing as a role model, mentor, instructor and resource person.
  • Provide coverage/assistance to staff as needed and as patient acuity dictates to ensure continuity of care to all patients.
  • Coordinate patient care, including assessing psychosocial, spiritual care, and volunteer needs, and make appropriate referrals, as needed.
  • Provide and manage direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
  • Coordinate the plan of care, insuring that an individualized plan of care is developed that accurately reflects the patient's evolving needs.
  • Demonstrate clinical skills and provide education to shift staff regarding: case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
  • Consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
  • Take verbal orders from physicians, ARNPs and physician's assistants.
  • Educate patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices.
  • Report changes in the patient's condition to appropriate members of the IDG or other health professionals.
  • Participate with the IDG to evaluate hospice house referrals/admissions for level of care appropriateness.
  • Attend patient deaths; prepare body for transport; oversee disposal of medications.
  • Provide appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial staff.
  • Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision when needed; perform within the guidelines established by the Florida Nurse Practice Act.Administrative

 

  • Document assessment, plan, intervention and evaluation on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
  • Document patient condition and decline to support hospice and level of care appropriateness.
  • Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
  • Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
  • Supervise patient care given by other nursing team members; i.e., LPNs, hospice aides, and contract nurses.
  • Exemplify behaviors supportive of internal mission statement.
  • Participate in orienting new staff, students, volunteers and board members.
  • Participate on committees, projects and department planning, as assigned.
  • Act as a resource to peers, students, orientees and other staff members during shift.
  • Participate in activities and professional development that enhance hospice nursing skills.
  • Participate in the broad education process of the Company, both to the medical and lay communities.
  • Collaborate with other departments (i.e., Medical Services, Pharmacy, Infusion Program, and Continuous Care) to ensure patient care needs are addressed.
  • Supervise patient care given by other nursing team members; i.e., LPNs, hospice aides, and contract nurses.
  • Provide written/verbal input to the evaluation of IDG staff to the Director or Manager.  
  • Communication

 

  • Communicate in a clear and accurate manner. Provide constructive feedback and resolve conflict directly. Assist others to improve communication skills.
  • Incorporate joint decision-making and unified goal achievement into IDG practice.

 

  • Demonstrate respect and understanding for all clinical disciplines required for quality patient care and mentor staff in this process.
  • Assure timely attention to customer concerns and complaints. Provide outstanding customer care to patient and families.Professional Development
  •  
  • Pursue own professional growth through attendance at required in-services and other educational offerings.
  • Establish professional goals for self and continually evaluate self in the attainment of these goals.Financial

 

  • Utilize staffing, supplies, equipment, medications, laboratory and patient therapies within the Company philosophy.
  • Maintain staffing levels for shift based on established protocols
  • Employ palliative care management modalities in care of the patient.Other
  •  
  • Perform other duties as assigned. Education
  • Additional RN Hospice House Preceptor Responsibilities:

 

  • Plan, coordinate, and carry out educational opportunities for the nurses.
  • Explain the role and performance expectation for the Hospice House nurse in the hospice setting.
  • Assist the orientee to identify learning needs.
  • Plan for and provide relevant learning experiences involving other staff as necessary.
  • Demonstrate and/or supervise nursing procedures or skills that are unfamiliar to the orientee.
  • Orient new nurses to their roles within the IDG and hospice house unit.
  • Acquaint the orientee with the concept of IDG through participation in IDG meeting.
  • Evaluate competence of orientee utilizing orientation competency checklist.
  • Provide prompt and consistent feedback, identifying areas in need of further development to the new nurse and the Manager.
  • Coordinate activities with other shift nurses to maintain consistency in practice, establish relationships, and broaden the scope of the program.
  • Provide input to clinical leadership and educators regarding patient care experiences for orientation.
  • Participate in Nurse Preceptor Meetings.

 

Job ID
2017-1941
Type
SSP/Per Diem
US-FL-Temple Terrace

Role:

The Hospice House RN is responsible for assessing and identifying patient/family needs, utilizing the nursing process; coordinating the plan of care with the Interdisciplinary Group (IDG) and providing palliative and supportive care to the patient/family unit. The RN utilizes nursing interventions and teaching skills to maximize patient comfort and to enhance the quality of life to the patient/family unit during times of crisis. 

In addition to RN Hospice House responsibilities, the RN Hospice House Preceptor plans, coordinates and carries out educational opportunities for Hospice House nurses. S/he orients the nurses to their role within the interdisciplinary team; evaluates job performance using competency checklist to insure each new nurse has successfully acquired knowledge and skills essential to providing patient care.

 

Qualifications:

  • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit
  • Valid driver's license and automobile insurance per Company policy
  • Reliable transportation to meet visit schedule
  • Minimum one (1) year in-patient nursing or hospice experience
  • Ability to use equipment with visual and auditory mechanisms.
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system required
  • Ability to effectively communicate in English
  • Flexible schedule to meet the needs of Hospice House patients
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation
  • Ability to physically access any home i.e. navigate stairs and narrow spaces, tolerate heat and lack of air conditioning, in any area Company serves.

    Ability to physically access patient rooms and other areas of the Hospice House

 

  • RN Preceptor: One (1) year's experience as a hospice RN Hospice House preferred, with demonstrated competence in patient care and in-depth understanding of Company systems

  • Competencies:

  • Satisfactorily complete competency requirements for this position.
  • Responsibilities of all employees: 
    • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
    • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Comply with Company policies, procedures and standard practices.
    • Observe the Company's health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
    • Use resources in a fiscally responsible manner.
    • Promote the Company through participation in community and professional organizations.
    • Participate proactively in improving performance at the organizational, departmental and individual levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
    • Support Company research and educational activities.
    • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

  

Job Responsibilities:

Clinical

  • Act as primary clinical resource during shift for clinical staff and IDG.
  • Enhance the clinical practice of IDG staff by performing as a role model, mentor, instructor and resource person.
  • Provide coverage/assistance to staff as needed and as patient acuity dictates to ensure continuity of care to all patients.
  • Coordinate patient care, including assessing psychosocial, spiritual care, and volunteer needs, and make appropriate referrals, as needed.
  • Provide and manage direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
  • Coordinate the plan of care, insuring that an individualized plan of care is developed that accurately reflects the patient's evolving needs.
  • Demonstrate clinical skills and provide education to shift staff regarding: case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
  • Consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
  • Take verbal orders from physicians, ARNPs and physician's assistants.
  • Educate patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices.
  • Report changes in the patient's condition to appropriate members of the IDG or other health professionals.
  • Participate with the IDG to evaluate hospice house referrals/admissions for level of care appropriateness.
  • Attend patient deaths; prepare body for transport; oversee disposal of medications.
  • Provide appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial staff.
  • Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision when needed; perform within the guidelines established by the Florida Nurse Practice Act.Administrative

 

  • Document assessment, plan, intervention and evaluation on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
  • Document patient condition and decline to support hospice and level of care appropriateness.
  • Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
  • Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
  • Supervise patient care given by other nursing team members; i.e., LPNs, hospice aides, and contract nurses.
  • Exemplify behaviors supportive of internal mission statement.
  • Participate in orienting new staff, students, volunteers and board members.
  • Participate on committees, projects and department planning, as assigned.
  • Act as a resource to peers, students, orientees and other staff members during shift.
  • Participate in activities and professional development that enhance hospice nursing skills.
  • Participate in the broad education process of the Company, both to the medical and lay communities.
  • Collaborate with other departments (i.e., Medical Services, Pharmacy, Infusion Program, and Continuous Care) to ensure patient care needs are addressed.
  • Supervise patient care given by other nursing team members; i.e., LPNs, hospice aides, and contract nurses.
  • Provide written/verbal input to the evaluation of IDG staff to the Director or Manager.  
  • Communication

 

  • Communicate in a clear and accurate manner. Provide constructive feedback and resolve conflict directly. Assist others to improve communication skills.
  • Incorporate joint decision-making and unified goal achievement into IDG practice.

 

  • Demonstrate respect and understanding for all clinical disciplines required for quality patient care and mentor staff in this process.
  • Assure timely attention to customer concerns and complaints. Provide outstanding customer care to patient and families.Professional Development
  •  
  • Pursue own professional growth through attendance at required in-services and other educational offerings.
  • Establish professional goals for self and continually evaluate self in the attainment of these goals.Financial

 

  • Utilize staffing, supplies, equipment, medications, laboratory and patient therapies within the Company philosophy.
  • Maintain staffing levels for shift based on established protocols
  • Employ palliative care management modalities in care of the patient.Other
  •  
  • Perform other duties as assigned. Education
  • Additional RN Hospice House Preceptor Responsibilities:

 

  • Plan, coordinate, and carry out educational opportunities for the nurses.
  • Explain the role and performance expectation for the Hospice House nurse in the hospice setting.
  • Assist the orientee to identify learning needs.
  • Plan for and provide relevant learning experiences involving other staff as necessary.
  • Demonstrate and/or supervise nursing procedures or skills that are unfamiliar to the orientee.
  • Orient new nurses to their roles within the IDG and hospice house unit.
  • Acquaint the orientee with the concept of IDG through participation in IDG meeting.
  • Evaluate competence of orientee utilizing orientation competency checklist.
  • Provide prompt and consistent feedback, identifying areas in need of further development to the new nurse and the Manager.
  • Coordinate activities with other shift nurses to maintain consistency in practice, establish relationships, and broaden the scope of the program.
  • Provide input to clinical leadership and educators regarding patient care experiences for orientation.
  • Participate in Nurse Preceptor Meetings.

 

Job ID
2017-1940
Type
SSP/Per Diem
US-FL-Bartow

Role: The RN Care Coordinator is responsible for coordinating the patient's care and ensuring continuous assessment of the patient's and family's needs and implementation of the interdisciplinary plan of care. S/he directs and supervises the care provided by LPN and hospice aide and oversees the care provided by other disciplines.

In addition to RN Care Coordinator responsibilities, the RN Care Coordinator Preceptor plans, coordinates and carries out educational opportunities for Company team nurses. S/he orients the team nurses to their role within the interdisciplinary team; evaluates job performance using competency checklist to insure each new nurse has successfully acquired knowledge and skills essential to providing patient care.


Qualifications:

  • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit.
  • Valid driver's license and automobile insurance in the State of Florida.
  • Reliable transportation to meet visit schedule.
  • Minimum one (1) year in-patient nursing, hospice, or home health experience.
  • Ability to use equipment with visual and auditory mechanisms.
  • Ability to effectively communicate in English.
  • Flexible schedule to meet the needs of hospice patients.
  • Ability to physically access any home i.e. navigate stairs and narrow spaces, tolerate heat and lack of air conditioning, in any area Company serves.
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.
  • RN Care Coordinator Preceptor: One (1) year's experience as a hospice RN Care Coordinator preferred, with demonstration competence in case management and in depth understanding of Company systems.
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system required

Competencies:

  • Satisfactorily complete competency requirements for this position.
  • Responsibilities of all employees:
  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
  • Comply with Company policies, procedures and standard practices.
  • Observe the Company's health, safety and security practices.
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
  • Use resources in a fiscally responsible manner.
  • Promote the Company through participation in community and professional organizations.
  • Participate proactively in improving performance at the organizational, departmental and individual levels.
  • Improve own professional knowledge and skill level.
  • Advance electronic media skills.
  • Support Company research and educational activities.
  • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:
Clinical

  • Assess patient/family and identify ongoing needs and necessary nursing interventions, including change in level of care.
  • Coordinate patient care, including assessing psychosocial, spiritual care, and volunteer needs, and make appropriate referrals, as needed.
  • Continually assess patient's eligibility for hospice care and facilitate medical review, as needed.
  • Provide and manage direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
  • Coordinate the plan of care, ensuring that an individualized plan of care is developed that accurately reflects the patient's evolving needs.
  • Demonstrate clinical skills regarding: case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
  • Facilitate coordination of care and documentation for change in level of care, team transfer and hospice discharge.
  • Update interdisciplinary group and other health care professionals about pending medical appointments/diagnostic testing and outcome/result(s).
  • Consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
  • Take verbal orders from physicians, ARNPs and physician's assistants.
  • Educate patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices.
  • Report changes in the patient's condition to appropriate members of the IDG or other health professionals.
  • Attend patient deaths and prepare body for transport
  • Oversee disposal of medications.
  • Provide appropriate bereavement interventions to the family and caregiver in conjunction with social services staff.
  • Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision when needed; perform within the guidelines established by the Florida Nurse Practice Act.

Administrative

  • Document assessment, plan, intervention and evaluation on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
  • Document patient condition and decline to support hospice and level of care appropriateness.
  • Request medical records from physicians, hospitals, laboratories and other outside sources for use to determine patient's eligibility for hospice.
  • Review documentation of own care team and audit medical records to ensure compliance with standards and quality of care.
  • Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
  • Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
  • Facilitate care team meeting by incorporating input of LPN and hospice aide to establish, evaluate, and
  • revise patients' plan of care and prepare for interdisciplinary group meeting.
  • Direct and supervise patient care provided by other nursing team members.
  • Schedule LPN and hospice aide schedule for own care team.
  • Mentor LPN and hospice aide through demonstration of skills, providing feedback on job performance and coordinating activities to enhance job performance.
  • Apprise Clinical Manager of changes in patient's condition, care needs and concerns of patient, family and other health care providers.
  • Participate in orienting new staff, students, volunteers and board members.
  • Participate on committees and projects, as assigned.
  • Act as a resource to peers, students, orientees and other staff members.
  • Participate in activities and professional development that enhance hospice nursing skills.
  • Participate in the broad education process of the Company, both to the medical and lay communities.
  • Exemplify behaviors supportive of internal mission statement.

Professional Development

  • Pursue own professional growth through attendance at required inservices; i.e., safety, infection control, Right to Know Law.
  • Establish professional goals for self and continually evaluate self in the attainment of these goals.

Financial

  • Utilize supplies, equipment, medications, laboratory and patient therapies within the Company philosophy.
  • Employ palliative and home care management modalities in care of the patient prior to hospitalization.
  • Demonstrate knowledge of payment structures and paperwork necessary to change financial classes.
  • Collaborate with Clinical Manager about clinical authorizations.

Other

  • Participate in interviewing and selection process of new hires.
  • Provide input to Clinical Manager LPN and hospice aide job performance.
  • Duties as assigned by the Clinical Manager.*

Additional RN Care Coordinator Preceptor Responsibilities:
Education

  • Plan, coordinate, and carry out educational opportunities for the nurses.
  • Explain the role and performance expectation for the team nurse in the hospice setting.
  • Assist the orientee to identify learning needs.
  • Plan for and provide relevant learning experiences involving the clinical supervisor, senior preceptor and other staff, necessary.
  • Demonstrate and/or supervise nursing procedures or skills that are unfamiliar to the orientee.
  • Orient new nurses to their roles within the IDG.
  • Acquaint the orientee with the concept of IDG through participation in IDG meeting.
  • Evaluate competence of orientee utilizing orientation competency checklist.
  • Provide prompt and consistent feedback, identifying areas in need of further development to the new nurse and the Clinical Manager.
  • Coordinate activities with other nursing preceptors to maintain consistency in practice, establish relationships, and broaden the scope of the program.
  • Provide input to clinical leadership and educators regarding patient care experiences for orientation.
  • Participate in Nurse Preceptor Meetings.
Job ID
2017-1939
Type
Full Time Regular
US-FL-Hudson

As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape.

 

Role:

Perform triage on inbound customer calls and service or escalate customer issues as appropriate. Responsibilities include report development, technical support for telephony and computer system on an Organizational-wide basis, and various tasks assigned by CIT Management.

 

Qualifications:

  • 1 - 2 years of advanced education/training in technical field or minimum 1 year technical experience
  • 1 - 3 years’ customer service experience
  • Experience with hardware and software issues
  • Outstanding customer service skills and a dedication to the customer service experience
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills
  • Computer proficiency in Microsoft Office
  • Dependable to be at work during assigned shifts and to complete work as expected
  • Valid driver’s license and automobile insurance per Company policy
  • Ability to travel to off-site locations
  • Able to work independently and efficiently to meet deadlines
  • Ability to work well with a team in a fast paced, constantly changing environment and follow instructions from supervisors and senior colleagues
  • Able to promptly answer support related emails, phone calls and other electronic communications
  • Self-motivated and detail-oriented Competencies:

                                  

  • Satisfactorily complete competency requirements for this position.Responsibilities of all employees:

 

  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
  • Comply with Company policies, procedures and standard practices.
  • Observe the Company's health, safety and security practices.
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
  • Use resources in a fiscally responsible manner.
  • Promote the Company through participation in community and professional organizations.
  • Participate proactively in improving performance at the organizational, departmental and individual levels.
  • Improve own professional knowledge and skill level.
  • Advance electronic media skills.
  • Support Company research and educational activities.
  • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

 

Responsibilities:

  • Demonstrate a thorough knowledge of internal call handling procedures and use of TrackIt for management of issue resolution data.
    • respond to requests for technical assistance via phone, electronically or in-person
    • diagnose and resolve technical hardware and software issues
    • research questions using available information resources
    • advise users on appropriate action
    • follow standard help desk procedures
    • log all help desk interactions in detail
    • redirect problems to appropriate resources
    • identify and escalate situations requiring urgent attention immediately

 

  • Ensure service levels are met with regard to handling calls or other requests.

 

  • Assist in production of system training which includes user manual preparation and distribution.
  • Assist in CIT training as part of Company’s orientation for all new employees.
  • Assist in the maintenance of various software applications.
  • Assist in the CIT response to software and hardware problems in a timely manner to ensure minimal down time.
  • Assist in various aspects of network administration as assigned.
  • Assist CIT management in development and maintenance of policies and procedures relating to CIT system.
  • Assist with creation and maintenance of procedure checklists.
  • Remain current with system information, changes and updates.
  • Perform other duties as assigned.

 

 

 

Job ID
2017-1938
Type
Full Time Regular
US-FL-Hudson

Role:

The RN, Patient Access is responsible for the clinical coordination of any hospice evaluation and/or admission to hospice. S/he addresses palliative, spiritual, psychosocial, volunteer and emergent care needs of the patient and family in all care settings: home, ALF, Nursing Home, Hospital and/or other location.  Additionally, the RN is responsible for case management and provides daily care coordination for any hospitalized patient.  

 

Qualifications:

  • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit
  • Minimum of three (3) years’ RN experience with, at least, one (1) year acute care, preferably ER or critical care nursing
  • Excellent critical decision making and problem solving skills
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system required
  • Valid driver’s license and automobile insurance per Company policy
  • Reliable transportation to meet schedule
  • Ability to effectively communicate
  • Flexible schedule to meet the needs of hospice patients
  • Ability to physically access any care setting (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) in any area Company serves
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation
  • Competencies:

 

  • Satisfactorily complete competency requirements for this position.
  • Responsibilities of all employees:

 

    • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
    • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Comply with Company policies, procedures and standard practices.
    • Observe the Company's health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
    • Use resources in a fiscally responsible manner.
    • Promote the Company through participation in community and professional organizations.
    • Participate proactively in improving performance at the organizational, departmental and individual levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
    • Support Company research and educational activities.
    • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
  • Job Responsibilities:

 

  • Clinical

 

  • Evaluate every hospice referral on same day as referral, unless otherwise indicated.
  • Assess patient/family and identify immediate needs including assessing psychosocial, spiritual, and volunteer needs, and make appropriate referrals, as needed.
  • Initiate the plan of care that accurately reflects the patient’s immediate needs.
  • Evaluate patient for hospice eligibility admission, utilizing approved criteria and guidelines.
  • Ensure point of service documentation is completed and e-signed within 2 hours of visit end time.
  • Demonstrate clinical skills regarding physical assessment, symptom management, patient/family relationships, and case management.
  • Consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
  • Follow orders from physicians and ARNPs to manage hospice patients expeditiously.
  • Educate patient, family, caregivers and other health professionals about disease process, decline, palliative interventions, care giving, dying process and safety practices.
  • Provide information regarding available community resources and other community resources when hospice care is not appropriate.
  • Provide timely and consistent feedback to referral sources, physicians, and patient/families regarding care plan.
  • Educate case managers, social workers, ALFs, nursing homes and other referral sources to make timely referrals to hospice.
  • Accept responsibility and accountability for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision when needed; perform within the guidelines established by the Florida Nurse Practice Act.
  • May provide home/facility visits in all clinical settings, if no admission visits are scheduled during the regular work day.
  • Administrative

 

  • Document at Point of Service the assessment, care plan, and interventions with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
  • Document patient condition and decline to support hospice and level of care appropriateness.
  • Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
  • May provide hospital with a copy of the hospice Plan of Care when patient will remain in the hospital after date of hospice admission.
  • Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
  • Exemplify behaviors supportive of company mission statement.
  • Participate in orienting new Patient Access staff, students, volunteers and board members.
  • Participate on committees and projects, as assigned.
  • Act as a resource to peers, students, orientees and other staff members.
  • Participate in activities and professional development that enhance hospice nursing skills.
  • Participate in education process of the Company, both to the medical and lay communities.
  • Correct any documentation deficiencies on the same day as requested to avoid delays.
  • Turn in all paperwork within 24 hours of patient visit.
  • Marketing

 

  • Cultivate, develop and enhance care relationships with assigned care partners.
  • Ensure timely attention to customer concerns and complaints.
  • Provide outstanding customer service to the company’s care partners, both internal and external.
  • Collaborate with Professional Relations to increase access to hospice care.
  • Assist in collecting feedback from referral sources.
  • Maintain membership in related health care professional organizations for the purpose of networking.
  • Participate in assigned hospital/facility committee(s) as requested by and approved by the Manager, Patient Access.Education

 

  • Participate in education plan for assigned hospital(s)/facility(s) as established by and in conjunction with Professional Relations.
  • Identify opportunities for hospice in-services in the assigned hospital(s)/facility(s) and coordinate delivery.
  • Provide formal and informal education opportunities in the hospital/facility settings with staff, physicians, and social workers/discharge planners.
  • Communicate health care issues to clinical leadership to enhance service delivery.
  • Customer Service

 

  • Develop positive customer relationships in assigned facility(s) by effectively educating hospice care and conducting presentations both 1 on 1 and formal group in-services, which support the Hospice mission.
  • Provide information about hospice services to all requesting it.
  • Work cooperatively with all departments to meet the needs of the community and patient/family.
  • Maintain regular contact with hospital discharge planners and/or social workers and other key hospital staff.
  • Maintain professional appearance at all times.
  • Financial

 

  • Demonstrate knowledge of hospice reimbursement to bill appropriately and complete necessary paperwork.
  • May employ palliative and home care management modalities in care of the patient prior to hospitalization or to expedite hospital discharge planning.
  • Demonstrate knowledge of the different levels of hospice care and work with clinical staff for appropriate utilization of the hospice houses and continuous care as part of the hospice continuum of care.
  • Utilize supplies, equipment, medications, laboratory and patient therapies within the Company policies.
  • Communication

 

  • Ensure timely attention to customer concerns and complaints. Provide outstanding customer care to patients, families as well as each other.
  • Communicate accurately and completely to physicians, ARNPs, staff members, patients, families and other supervisors/managers using a positive approach.
  • Demonstrate respect and understanding for all clinical disciplines required for quality, safe patient care and mentor staff in this process.
  • Professional Development
  • Pursue own professional growth through attendance at required in-services and other educational offerings.
  • Establish professional goals for self and continually evaluate self in the attainment of these goals.Other

 

  • Perform other duties as assigned. 

 

Job ID
2017-1937
Type
Full Time Regular
US-FL-Sun City Center

As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape. 
 
  Role:
Responsible for the overall clerical support and secretarial functions of a team.

Qualifications:

High School Diploma, AD preferred.
Ability to communicate in English.
Previous secretarial experience preferred.
Excellent typing, organization, time management and communication skills required.
Computer literate with familiarity of Word Processing and spreadsheet applications preferred.
Medical terminology preferred.
Able to remain calm and troubleshoot/handle patient/family crisis' situations.
Able to shift priorities as needed.
Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.
Proficiency in multiple software applications, including Solutions, Guardian Rx, Santrax, UltiPro, Microsoft Word, and Excel.

Job Responsibilities:
Team

Update the daily census and prepare weekly IDG summary sheet for teams.
Update changes in Solutions for team within 24 hours, including Survivor Information, physician address and telephone number, transfers onto team, deaths and discharges, change in pay class, change in level of care (i.e. respite, hospice house, routine home care or hospitalization), change n primary or secondary diagnosis, and change in primary or consulting physician. Enter data, corrections, and hurricane information.
Receives and disseminates documentation submitted by team members for HIM processing.
Maintains Solution accuracy for LOC and address changes as appropriate.
Notifies all physicians of death and discharge, including letters completion as per process.
Track and maintain appropriate quantity of office supplies.*
Provide typing support to the team, including making entries as directed by CM to the End of Day report, Direct Pay Report, and Adult Failure to Thrive Report. Prepare other reports as requested including all standard letters per established policy and procedures.
Listen to voice mail for pertinent information to ensure consistency in communication.
Supports CM in preparation for IDG readiness
Print Guardian profiles for patients for IDG review.
Copy and distribute all patient information to appropriate staff as designated per team.

Clinical

Answer, screen and log (if necessary) incoming calls for team(s) and direct call appropriately.
Triage physician order calls to appropriate CM or RN Care Coordinator
Schedule of Hospice Aide patient visits and network with CM's for approval of changes in such schedules.
Complete and follow through on requests for SSP HA. Follow though with scheduling process per established policy.
Enter authorizations in Solutions for transportation, labs, and procedures after approval or denial by CM.
Print Santrax reports each week as per established policy and procedure.
Verify that all visits recorded in Santrax are exported into Solutions; make corrections as needed.

Education

Plan, coordinate, and carry out educational opportunities for the Team Secretary orientee.
Explain the role and performance expectation for the team secretary in the hospice setting.
Assist the orientee to identify learning needs.
Plan for and provide relevant learning experiences to orientee(s) involving the Clinical Manager and other staff, necessary.
Evaluate competence of orientee utilizing orientation competency checklist.
Provide prompt and consistent feedback, identifying areas in need of further development to the orientee, Clinical Manager and LPH Float Team manager.
Coordinate activities with other leads to maintain consistency in practice, establish relationships, and broaden the scope of the program.
Provide input to clinical leadership and educators regarding patient care experiences for orientation.
Will serve as EMR mentor and clinical representative as needed.

Other

All other duties assigned by the CM or designee. *
Provides support to team in documentation monitoring.
Maintain an orderly work environment.

Job ID
2017-1933
Type
Full Time Regular
US-FL-Hudson | US-FL-Lakeland | US-FL-Hudson

Role:

The affiliate Medical Director (MED) has overall responsibility for the medical direction of the care and treatment of patients served by its program's care teams. S/he provides physician direction and guidance to the hospice and staff to ensure the maintenance of quality care for patients and families.  The MED serves as liaison between the program and community physicians, as well as with others engaged in health care services.  S/he serves as an educator of hospice care.  S/he or his/her designee provides direct medical care, as needed, to patients in the home and in multiple health care settings.  The Medical Director supervises and manages the medical staff and contract physicians in the specified service area. 

Qualifications:

  • MD or DO from an accredited medical school
  • Licensed to practice medicine in the State of Florida
  • Board certification by American Board of Medical Specialties (ABMS) in a recognized specialty
  • Hospice Medical Director Certified required or within 1 year of hire
  • Certification in Hospice and Palliative Medicine preferred
  • Minimum two years' previous hospice or palliative medicine experience
  • Previous medical administrative leadership experience
  • Expert verbal and written communication skills and public speaking presentation ability
  • Leadership skills to supervise and manage medical staff
  • Demonstrated skills in fiscal management and budget
  • Skilled in effective conflict resolution
  • Able to manage multiple priorities simultaneously
  • Valid Florida driver's license and automobile insurance per Company policy
  • Ability to make home/residence visits
  • Competencies: 
  • Satisfactorily complete competency requirements for this position.
  • Responsibilities of all staff:

Represent Company professionally at all times through care delivered and/or services provided to all clients.

    • Comply with all state, federal and local government regulations.
    • Comply with company policies and procedures.
    • Observe company's health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within company.
    • Use resources in a fiscally responsible manner.
    • Promote organization through participation in community and professional organizations.
    • Participate proactively in improving performance at the organizational, departmental and individual levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
  • Support organizational research and educational activities.

 Share expertise with co-workers both formally and informally.

  • Participate in Quality Assessment Performance Improvement activities as appropriate for the position.Leadership Success Factors:

  

    • Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.
    • Initiative. Originate action to achieve goals.
    • Management Identification. Identify with and accept the problems and responsibilities of management.
    • Judgment. Make realistic decisions based on logical assumptions which reflect factual information and consideration of organizational resources.
    • Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitors results.
    • Leadership. Use appropriate interpersonal styles and methods in guiding others toward task accomplishment.
    • Work Standards. Set high goals or standards of performance for self and others. Compel others to perform
    • Tolerance for Stress. Maintain stability of performance under pressure and/or opposition.
    • Innovativeness. Generates and/or recognizes imaginative, creative solutions in work related situations.
    • Delegation. Allocate decision making and other responsibilities effectively and appropriately.
    • Staff Development. Develop the skills and competencies of subordinates.
    • Organizational Sensitivity. Perceive the impact and the implications of decisions on other components of the organization.         
    • Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
    • Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.Job Responsibilities:Administrative

 

      • Recruit and hire medical staff, as needed.
      • Recruit and hire contract physicians, as appropriate, for the respective service area.
      • Work cooperatively with the lead Clinical Services Positions.
      • Serve on appropriate organizational and corporate committees.
      • Lead specific projects, as appropriate, and directed by the Executive Director, AVP or CMO.
      • Develop and monitor departmental budget.
      • Review and utilize monthly medical services management tool and provide appropriate feedback to staff.
      • Represent hospice at appropriate local, state and national forums.
      • Implement organizational clinical practice standards for physicians and nurses in the practice of hospice.
      • Assist in developing unique roles for physician extenders (ARNP, CNS, PA, etc.) in order to expand medical   services in a cost-efficient manner.
      • Work cooperatively with AVP, Medical Services/Chief Medical Officer to ensure quality care to hospice patients.
      • Coordinate the work of medical staff, chair medical staff meetings, and supervise educational plans of fellows, residents and students who rotate at the hospice.
      • Assist in the development of written guidelines for symptom control and recommend such guidelines to appropriate committees.
      • Provide authorization of non-formulary medications for medical staff.
      • Enforce care consistent with patient/family care policies and procedures.
      • Monitor and advise medical staff of cost effective prescribing habits.
      • Participate in medical reviews, as needed, and directed by the AVP, Medical Services/Chief Medical Officer.
      • Respond to issues identified in Ethics Point in a timely manner, develop an action plan, and provide education/implement changes, as needed, based on findings.
      • Participate and lead medical staff quality assurance/performance improvement program.
      • Maintain a regular schedule of medical participation in all components of the hospice care program, and maintain 24 hour, 7 day per week medical staff coverage.Clinical/Supervision
      •  Provide supervision including feedback, both positive and negative, as well as performance reviews to the medical staff that reports to the Medical Director.
        • Provide clinical expertise and participate in interdisciplinary team decisions regarding diagnosis and medical   management of patient/family needs, assuring that the highest quality of medical care is provided and that continuity and comprehensiveness of care is maintained.
        • Provide suggestions to the IDG that foster high quality cost effective care for all patients.
        • Provide or coordinate direct patient hospice care through home visits, clinic visits, or inpatient care, as appropriate.
  • Ensure a member of the medical staff reviews the admission history and physical examination for each patient, including all available hospitalizations, office notes, laboratory data, etc.

 

  • Provide or ensure that a medical staff member will provide medical validation of the plan of care for each patient/family with the coordination of the patient's attending physician and medical staff.
  • Ensure the medical validation of the estimated prognosis of the patient as provided by the patient's attending physician.
  • Participate in decisions regarding appropriateness of admissions, as necessary.
  • Act as a consultant to patient's physician and other members of the interdisciplinary team, as needed.
  • Act as a liaison with patient's primary or attending physician. The primary physician is encouraged to provide primary care to his/her patient while the patient receives hospice care.
  • Ensure that each new medical staff receives appropriate orientation to the organization and are competent to serve in their medical staff position role.
  • Provide medical coverage or ensure medical staff coverage for each patient who is deemed appropriate and who has no attending physician.
  • Assist in improving the quality of medical documentation by the medical staff and ensure timely completion.
  • Assist in securing medical records to better determine appropriate medical care for patients.
  • Provide coverage in the event of absence of other medical staff coverage.
  • Supervise the hospice medical staff including advance practice nurses in their respective service area.
  • Education/Research
  • Contact practicing physicians to introduce the hospice; encourage referrals, answer medical and other physician concerns regarding such care.
  • Introduce the hospice program to nursing homes, health maintenance organizations, hospitals, and other potential referral sources.
  • Present educational offerings to physicians, nurses and other health care personnel whose support is necessary to ensure hospice services are accessible to all patient/families who need them.
  • Provide updates and ensure medical staff practices are consistent with organizational protocols and guidelines.
  • Provide ongoing education to medical staff regarding determination of related or unrelated medications, procedures and hospitalizations as well as determination of hospice eligibility.
  • Participate in the ongoing in-service education of the hospice medical and clinical staff.
  • Actively participate in research to improve hospice care, as appropriate. Other

Perform other duties as assigned.

Job ID
2017-1932
Type
Full Time Regular
US-FL-Temple Terrace

As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape. 
 
  Role:
Responsible for the overall clerical support and secretarial functions of a team.

Qualifications:

High School Diploma, AD preferred.
Ability to communicate in English.
Previous secretarial experience preferred.
Excellent typing, organization, time management and communication skills required.
Computer literate with familiarity of Word Processing and spreadsheet applications preferred.
Medical terminology preferred.
Able to remain calm and troubleshoot/handle patient/family crisis' situations.
Able to shift priorities as needed.
Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.
Proficiency in multiple software applications, including Solutions, Guardian Rx, Santrax, UltiPro, Microsoft Word, and Excel.

Job Responsibilities:
Team

Update the daily census and prepare weekly IDG summary sheet for teams.
Update changes in Solutions for team within 24 hours, including Survivor Information, physician address and telephone number, transfers onto team, deaths and discharges, change in pay class, change in level of care (i.e. respite, hospice house, routine home care or hospitalization), change n primary or secondary diagnosis, and change in primary or consulting physician. Enter data, corrections, and hurricane information.
Receives and disseminates documentation submitted by team members for HIM processing.
Maintains Solution accuracy for LOC and address changes as appropriate.
Notifies all physicians of death and discharge, including letters completion as per process.
Track and maintain appropriate quantity of office supplies.*
Provide typing support to the team, including making entries as directed by CM to the End of Day report, Direct Pay Report, and Adult Failure to Thrive Report. Prepare other reports as requested including all standard letters per established policy and procedures.
Listen to voice mail for pertinent information to ensure consistency in communication.
Supports CM in preparation for IDG readiness
Print Guardian profiles for patients for IDG review.
Copy and distribute all patient information to appropriate staff as designated per team.

Clinical

Answer, screen and log (if necessary) incoming calls for team(s) and direct call appropriately.
Triage physician order calls to appropriate CM or RN Care Coordinator
Schedule of Hospice Aide patient visits and network with CM's for approval of changes in such schedules.
Complete and follow through on requests for SSP HA. Follow though with scheduling process per established policy.
Enter authorizations in Solutions for transportation, labs, and procedures after approval or denial by CM.
Print Santrax reports each week as per established policy and procedure.
Verify that all visits recorded in Santrax are exported into Solutions; make corrections as needed.

Education

Plan, coordinate, and carry out educational opportunities for the Team Secretary orientee.
Explain the role and performance expectation for the team secretary in the hospice setting.
Assist the orientee to identify learning needs.
Plan for and provide relevant learning experiences to orientee(s) involving the Clinical Manager and other staff, necessary.
Evaluate competence of orientee utilizing orientation competency checklist.
Provide prompt and consistent feedback, identifying areas in need of further development to the orientee, Clinical Manager and LPH Float Team manager.
Coordinate activities with other leads to maintain consistency in practice, establish relationships, and broaden the scope of the program.
Provide input to clinical leadership and educators regarding patient care experiences for orientation.
Will serve as EMR mentor and clinical representative as needed.

Other

All other duties assigned by the CM or designee. *
Provides support to team in documentation monitoring.
Maintain an orderly work environment.

Job ID
2017-1927
Type
Part Time Regular
US-FL-Sebring

As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape.

Role

Under RN direction and supervision, the Hospice Aide performs personal care, homemaker assistance and defined nursing procedures for terminally ill patients and their caregivers.

Qualifications

  •  Current Florida certificate as CNA.
  •  Valid driver's license and automobile insurance in the State of Florida.
  •  Reliable transportation to meet work schedule.
  •  One (1) year CNA or home health aide experience (Hospice Aide Training Program can be substituted for homecare/hospice experience).
  •  Ability to use equipment with visual and auditory mechanisms.
  •  Ability to communicate (written and oral) in English.
  •  Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
  •  Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.
  •  Must be able to physically access any home or facility in assigned area, i.e., navigate stairs, and narrow spaces, tolerate heat and lack of air conditioning.
  •  Must be able/willing to have contact with individuals with communicable diseases.

Responsibilities

Clinical

  • Maintain competencies/contact hours as required by HPC and state. 
  • Provide patient/caregiver services according to written Hospice Aide/Caregiver Plan of Care and HPC policies and procedure
  • Practice safe and proper body mechanics relative to moving, positioning and transferring patients.
  • Assist patient and or caregiver in maintaining a clean and safe home.
  • Provide caregiver relief as part of the plan of care.
  • Transport medications, supplies, lab specimens, documents and other items needed to meet the plan of care as requested by the RN Care Coordinator.
  • Under the direction or supervision of an RN, the Hospice Aide may perform activities that promote activities of daily living, including:
  1. Vital signs/weights
  2. Bed Bath 
  3. Sponge Bath
  4. Tub Bath 
  5. Shower
  6. Perineal care
  7. Grooming
  8. Mouth care 
  9. File Nails 
  10. Shampoo hair
  11. Shave
  12. Skin care - basic: application of lotion 
  13. Apply over-the-counter ointment 
  14. Positioning body/alignment 
  15. Transfer to bed, chair
  16. Assist with ambulation and exercises
  17. Range of motion 
  18. Ted hose application/removal
  19. Give food and fluids 
  20. Light meal preparation 
  21. Offer/empty urinal/bedpan 
  22. Empty colostomy bags 
  23. Empty foley/external catheter bags 
  24. Measure urinary output 
  25. Emotional support 
  26. Reality orientation/socialization
  27. Caregiver relief
  28. Make occupied/unoccupied bed 
  29. Light housekeeping
  30. Laundry related to patient's care
  31. Report significant changes and needs
  32. Document significant observations 
  33. Provide input into planning and evaluation of care
  34. The Hospice Aide may not perform the following:
  35. Administer medication 
  36. Change sterile dressings 
  37. Tracheostomy care
  38. Gastric feedings 
  39. Trim fingernails/toenails
  40. Visit after hours unless pre-approved by supervisor
  41. Visit survivors unless pre-approved by supervisor
  42. Run errands that require exchange of money 
  43. Apply heat
  44. Suctioning 
  45. Catheterization
  46. Gavage/lavage
  47. Any procedure not in HA Plan of Care 
  48. Colostomy care (change wafer)
  49. Apply ointments containing prescription medication
  50. Transport patient/family

Communication

  • Contribute to the development of the Hospice Plan of Care by reporting observations to RN
  •  Immediately report to the RN or supervisor any changes in patient/caregiver needs 

Other

  •  Maintain medical records in accordance with HPC policies and procedures, i.e., Santrax documentation.
  •  Attend HPC and mandatory scheduled meetings and participates in committees.
  •  Attend HPC and community educational offerings as appropriate.*
  •  Perform other job related duties as requested.*"
Job ID
2017-1926
Type
SSP/Per Diem
US-FL-Sebring

As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape.

Role:

Under RN direction and supervision, the Hospice Aide performs personal care, homemaker assistance and defined nursing procedures for terminally ill patients and their caregivers.

Qualifications:

  • Current Florida certificate as CNA.
  • Valid driver's license and automobile insurance in the State of Florida.
  • Reliable transportation to meet work schedule.
  • One (1) year CNA or home health aide experience (Hospice Aide Training Program can be substituted for homecare/hospice experience).
  • Ability to use equipment with visual and auditory mechanisms.
  • Ability to communicate (written and oral) in English.
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.
  • Must be able to physically access any home or facility in assigned area, i.e., navigate stairs, and narrow spaces, tolerate heat and lack of air conditioning.
  • Must be able/willing to have contact with individuals with communicable diseases.
  • Ability to physically access any home i.e. navigate stairs and narrow spaces, tolerate heat and lack of air conditioning, in any area Company serves.

 

Responsibilities:
Clinical

  • Maintain competencies/contact hours as required by HPC and state. 
  • Provide patient/caregiver services according to written Hospice Aide/Caregiver Plan of Care and HPC policies and procedure
  • Practice safe and proper body mechanics relative to moving, positioning and transferring patients.
  • Assist patient and or caregiver in maintaining a clean and safe home.
  • Provide caregiver relief as part of the plan of care.
  • Transport medications, supplies, lab specimens, documents and other items needed to meet the plan of care as requested by the RN Care Coordinator.
  • Under the direction or supervision of an RN, the Hospice Aide may perform activities that promote activities of daily living, including:
  1. Vital signs/weights
  2. Bed Bath 
  3. Sponge Bath
  4. Tub Bath 
  5. Shower
  6. Perineal care
  7. Grooming
  8. Mouth care 
  9. File Nails 
  10. Shampoo hair
  11. Shave
  12. Skin care - basic: application of lotion 
  13. Apply over-the-counter ointment 
  14. Positioning body/alignment 
  15. Transfer to bed, chair
  16. Assist with ambulation and exercises
  17. Range of motion 
  18. Ted hose application/removal
  19. Give food and fluids 
  20. Light meal preparation 
  21. Offer/empty urinal/bedpan 
  22. Empty colostomy bags 
  23. Empty foley/external catheter bags 
  24. Measure urinary output 
  25. Emotional support 
  26. Reality orientation/socialization
  27. Caregiver relief
  28. Make occupied/unoccupied bed 
  29. Light housekeeping
  30. Laundry related to patient's care
  31. Report significant changes and needs
  32. Document significant observations 
  33. Provide input into planning and evaluation of care

The Hospice Aide may not perform the following:

  1. Administer medication 
  2. Change sterile dressings 
  3. Tracheostomy care
  4. Gastric feedings 
  5. Trim fingernails/toenails
  6. Visit after hours unless pre-approved by supervisor
  7. Visit survivors unless pre-approved by supervisor
  8. Run errands that require exchange of money 
  9. Apply heat
  10. Suctioning 
  11. Catheterization
  12. Gavage/lavage
  13. Any procedure not in HA Plan of Care 
  14. Colostomy care (change wafer)
  15. Apply ointments containing prescription medication
  16. Transport patient/family

Communication

  • Contribute to the development of the Hospice Plan of Care by reporting observations to RN
  • Immediately report to the RN or supervisor any changes in patient/caregiver needs 

Other

  • Maintain medical records in accordance with HPC policies and procedures, i.e., Santrax documentation.
  • Attend HPC and mandatory scheduled meetings and participates in committees.
  • Attend HPC and community educational offerings as appropriate.*
  • Perform other job related duties as requested.
Job ID
2017-1925
Type
Full Time Regular
US-FL-Auburndale

As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape. We'll help you navigate your individual experience – empowering you with more choices, education and guidance for these important chapters of life.

 Role:

Under physician's orders and RN supervision, the Team LPN/LPN II is responsible for the observation of patient/family needs and providing palliative and supportive care to the patient/family unit.As outlined in the plan of care, s/he utilizesnursing interventions and teaching skills to maximize patient comfort and to enhance the quality of life to the patient/family unit.S/he provides input to the plan of care as a member of the interdisciplinary group.

 

Qualifications:

·Current LPN licensure in the state of Florida, or current licensure from another state plus a temporary Florida permit.

·Valid driver's license and automobile insurance in the State of Florida.

·Reliable transportation to meet visit schedule.

·Minimum one (1) yearnursing experience in a in-patient, hospice, or home health setting.

·Certificate of completion of 30 hour Infusion Therapy Course preferred.

·Ability to communicate in English.

·Flexible schedule to meet the needs of hospice patients.

·Ability to use equipment with visual and auditory mechanisms.

·Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.

·Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.

Job Responsibilities:

Clinical

·Under the direction of an RN, provide palliative nursing care to patients and families incorporating psychosocial, cultural, physical, spiritual and biological components and appropriate nursing intervention as identified in the plan of care developed by the Interdisciplinary Group (IDG).

·Demonstrate clinical skills regarding application of Company policies and procedures such as:medication administration, symptom management, and patient/family relationships.

·Observe/monitor patients for alterations in body systems, pain and symptoms and report to RN.

·Observe and report signs of adverse reactions,response to treatments, and results ofdressing changes to RN.

·Report findings to physicians, ARNPs and physician's assistants following collaboration with RN.

·Take verbal orders from physicians, ARNPs and physician's assistants.Act on verbal orders after noted by an RN.

·Review and reconcile medication list.

·Attend patient deaths and prepare body for transport.

·Provide ABN notice and discharge teaching.

·Oversee disposal of medications.

·Provide bereavement support to the patient caregiver/family.

·Accept responsibility and is accountable for nursing actions; demonstrate an understanding of legal consequences of nursing actions; request supervision when needed; perform within the guidelines established by the Florida Nurse Practice Act.

 

Administrative

·Document observations and interventions on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.

·May complete the Hospice Aide/Caregiver Plan of Care under the direction of the RN.

 

Communication

·Participate as member of the interdisciplinary team in the development, evaluation and revision of the patient's plan of care.

·Present concise, pertinent verbal and written patient information to team; respect input from all disciplines.

·Communicate accurately and completely to staff members, patients, families and supervisors; utilize positive approaches when working with other staff members.

 

Professional Development

·Pursue own professional growth through attendance at required in-services and other educational offerings.

·Establish professional goals for self and continually evaluate self in the attainment of these goals.

 

Financial

·Utilize supplies, equipment, medications, laboratory and patient therapies within the Company philosophy.

 

Other

·Duties as assigned by the Clinical Manager.

 Additional LPN II Responsibilities:

·"Under the direction of a Registered Professional Nurse (RN)" means that the RN has delegated intravenous therapy functions to an LPN II.The RN does not, in all instances, have to be on premises with the LPN II.

·"Direct Supervision:" means that the RN must be on the premises and immediately physically available in order for the LPN to perform the duty.

Clinical

Under the direction of an RN, perform:

·Central Venous Line (CVL) site observation/inspection

·Peripheral intravenous (IV) initiation

·Venous access device dressing, cap change and flushing venous access device

·IV medication and fluid administration (No IV pushes other than saline and heparin; may not add

medicines to IV solutions)

·Venipuncture for blood specimens

 

Additional LPN Team Mentor Responsibilities:

Education

·Plan, coordinate, and carry out educational opportunities for orientee(s).

·Explain the role and performance expectation for the Team LPN nurse in the hospice setting.

·Assist the orientee to identify learning needs.

·Plan for and provide relevant learning experiences to orientee(s) involving the Team Manager, Team Preceptor and other staff, necessary.

·Evaluate competence of orientee utilizing orientation competency checklist.

·Provide prompt and consistent feedback, identifying areas in need of further development for the new LPN, to the Team Preceptor and the Team Manager.

·Coordinate activities with other mentors to maintain consistency in practice, establish relationships, and broaden the scope of the program.

·Provide input to clinical leadership and educators regarding patient care experiences for orientation.

Job ID
2017-1924
Type
Full Time Regular
US-FL-Tampa

Role:

The Hospice Access Physician ensures that physician services are provided to the Patient Access/Admissions Department in order to facilitate timely access to care for eligible patients who have been referred to the hospice. Provides physician direction and education to admissions personnel, assists in obtaining additional information, when required, in order to establish eligibility, and completes regulatory hospice physician documentation for each admission.

 

Qualifications:

  • MD or DO from an accredited medical school
  • Licensed to practice medicine in the State of Florida
  • Current DEA number
  • Eligible for malpractice coverage under Company policy terms
  • Board eligible or board certified in a recognized field of the American Board of Medical Specialties
  • Certified by the American Board of Medical Specialties in Hospice and Palliative Medicine preferred
  • Knowledge and experience in palliative medical practice and symptom management
  • Basic computer skills including use of email and word processing (Microsoft Outlook and Word or equivalent programs)
  • Valid driver's license and automobile insurance per Company policy
  • Must have reliable transportation to be able to meet visit schedule
  • Must be able to physically access any home in the Company’s service area (i.e., navigate stairs, and narrow spaces, tolerate heat and lack of air conditioning)
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their familiesResponsibilities of all staff:
  •  
    • Represent the Company professionally at all times through care delivered and/or services provided to all clients
    • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse
    • Comply with Company policies, procedures and standard practices
    • Observe the Company's health, safety and security practices
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company
    • Use resources in a fiscally responsible manner
    • Promote the Company through participation in community and professional organizations
    • Participate proactively in improving performance at the organizational, departmental and individual levels
    • Improve own professional knowledge and skill level
  • Advance electronic media skills

 

    • Support the Company’s research and educational activities
    • Share expertise with co-workers both formally and informally
  • Participate in Quality Assessment Performance Improvement activities as appropriate for the positionLeadership Success Factors:

 

 

  • Communication: Express thoughts and ideas clearly; adapt communication style to fit audience
  • Initiative: Originate action to achieve goals
  • Management Identification: Identify with and accept the problems and responsibilities of management
  • Judgment: Make realistic decisions based on logic, facts and in consideration of organizational resources
  • Planning, Organizing and Controlling: Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources; monitor results
  • Leadership: Use appropriate interpersonal styles and methods in guiding others toward task accomplishment
  • Work Standards: Set high goals or standards of performance for self and others; compel others to perform
  • Tolerance for Stress: Maintain stability of performance under pressure and/or opposition
  • Innovativeness: Generate and/or recognize imaginative, creative solutions in work related situations
  • Delegation: Allocate decision making and other responsibilities effectively and appropriately
  • Staff Development: Develop the skills & competencies of subordinates
  • Organizational Sensitivity: Perceive the impact and implications of decisions on various components of the organization           
  • Ethics: Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse
  • Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory complianceJob Responsibilities:

 

  • Work collaboratively with the Director of Patient Access and Patient Access Department to maximize access to hospice care for patients who are eligible for hospice services.
  • Review, confirm, and evaluate the patient information called in from Patient Access nurses who have assessed patients for admission.
  • Determine eligibility based upon prognostic indicators, Local Coverage Determinations (LCDs) and other contributing factors including coexisting conditions and rate of disease progression.
  • Review medical records, as required, to establish hospice eligibility.
  • Contact referring or primary physician, as needed, to obtain information necessary for eligibility determination.
  • Provide verbal certification of hospice eligibility for those patients who are eligible for hospice services.
  • Complete written certification and clinical narrative for those patients who are eligible for hospice services and admitted into the program.
  • In a timely matter, order medications required to promote comfort for newly admitted patients.
  • Evaluate admissions process and provide recommendations for improved efficiencies and accuracies.
  • Provide ongoing education to the Patient Access and Professional Relations Departments regarding information necessary to establish eligibility of patients for hospice services and regulatory changes affecting the admissions process.
  • Effectively communicate with potential patients/families, when necessary, to provide information regarding hospice services.
  • Provide determination of related/unrelated medications, treatments and hospitalizations, as appropriate, and document in the electronic medical record (EMR), as appropriate.
  • Monitor outcomes of efficiencies and programs implemented; make recommendations for improvement.
  • Assist in reviewing hospital patients for appropriate levels of care and participate in hospital IDG, when needed.
  • Assist in reviewing patient charts and medical records to determine ongoing hospice eligibility, when needed.
  • Perform other duties as assigned.
Job ID
2017-1922
Type
Full Time Regular